[Dell Inc. Latitude E4300] suspend/resume failure

[Sergey Kirillov]

E4300 fails to resume after suspend

ProblemType: KernelOops
Annotation: This occured during a previous suspend and prevented it from resuming properly.
Architecture: i386
DistroRelease: Ubuntu 9.04
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
InterpreterPath: /usr/bin/python2.6
MachineType: Dell Inc. Latitude E4300
Package: linux-image-2.6.28-11-generic 2.6.28-11.39
ProcAttrCurrent: unconfined
ProcCmdLine: root=UUID=74e18bc4-9593-46d8-8e5d-e2b51fa7bc9d ro quiet splash
ProcCmdline: /usr/bin/python /usr/share/apport/apportcheckresume
ProcEnviron: PATH=(custom, no user)
ProcVersionSignature: Ubuntu 2.6.28-11.39-generic
SourcePackage: linux
Tags: resume suspend
Title: [Dell Inc. Latitude E4300] suspend/resume failure
UserGroups:

[^_Pepe_^ (jose-angel-fernandez-freire)]

This bug was reported a while ago and there hasn't been any activity in
it recently. We were wondering if this is still an issue? Can you try
with the latest Karmic 9.10 release of Ubuntu? ISO CD images are
available from http://cdimage.ubuntu.com/releases/ .

If the issue remains, could you run the following command from a
Terminal (Applications->Accessories->Terminal) while running Karmic. It
will automatically gather and attach updated debug information to this
report.

apport-collect -p linux 355044

Thanks in advance

[Jeremy Foshee (jeremyfoshee)]

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[cosang (cosimo-anglano)]

I'm still having this problem an a Latitude E4300 with Ubuntu 10.4 installed today, even after applying all the available package updates, and after installing the latest BIOS update from Dell.
So, as suggested, I reopened the bug.
Thanks.

[^_Pepe_^ (jose-angel-fernandez-freire)]

Hi

Please, can you include new logs, typing

apport-collect -p linux 355044

Thanks

[cosang (cosimo-anglano)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.21.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 2/2
   Subdevice #0: subdevice #0
   Subdevice #1: subdevice #1
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: mino 1545 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf6adc000 irq 21'
   Mixer name : 'Intel G45 DEVCTG'
   Components : 'HDA:111d76b2,1028024d,00100302 HDA:80862802,80860101,00100000'
   Controls : 24
   Simple ctrls : 15
DistroRelease: Ubuntu 10.04
HibernationDevice: RESUME=UUID=c6f8eb40-3786-4691-8c33-e3727d423327
InstallationMedia: Ubuntu 10.04.1 LTS "Lucid Lynx" - Release i386 (20100816.1)
MachineType: Dell Inc. Latitude E4300
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-24-generic-pae root=UUID=f490d6c8-86f7-4f16-bc19-4276dd6343f7 ro quiet splash
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.utf8
 SHELL=/usr/bin/tcsh
ProcVersionSignature: Ubuntu 2.6.32-24.41-generic-pae 2.6.32.15+drm33.5
Regression: No
RelatedPackageVersions: linux-firmware 1.34.1
Reproducible: Yes
Tags: lucid suspend resume needs-upstream-testing
Uname: Linux 2.6.32-24-generic-pae i686
UserGroups:

dmi.bios.date: 05/06/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A17
dmi.board.name: 0J797R
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA17:bd05/06/2010:svnDellInc.:pnLatitudeE4300:pvr:rvnDellInc.:rn0J797R:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude E4300
dmi.sys.vendor: Dell Inc.

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

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[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

apport information

[cosang (cosimo-anglano)]

Hi, as you saw, I just ran apport-collect.
Please let me know if I can do anything else to help
to nail down (and possibly fix) the problem.

Thanks a lot.

[storozhsergeich (ivan-teliatnikov)]

If your are running Ubuntu 10.04, then

Open terminal: Application > Accessories > Terminal

sudo vi /etc/pm/config.d/00sleep_module

Add a line at the end of file
'SUSPEND_MODULES="xhci"

Save and try to suspend.

If running Ubuntu 10.10, then release notes say:

When the XHCI module is loaded for USB 3.0 operation the system cannot suspend. Manually unloading XHCI will allow suspend to complete normally. To avoid future suspend problems, the workaround is to add SUSPEND_MODULES="xhci-hcd" to /etc/pm/config.d/unload_module then the system can suspend normally. (522998)

Note difference in driver names xhci vs xhci-hcd. This is because the module has been renamed "xhci_hcd" in the latest mainline kernel (2.6.34-rc6).

[Jeremy Foshee (jeremyfoshee)]

cosang,
    We prefer that you open a new bug for your issue. As is our policy, pleas refrain from reopening closed state bugs unless you are the original reporter.

Thanks!

~JFo