Unable to acquire a network connection from Windows XP afer installing Ubuntu

[MDG]

Binary package hint: ubuntu-docs

installed Ubuntu 8.1 as a second os on my xp system. Asus p4pe Socket 478 Pentium 4 which is my motherboard has build in Realtek rtc 8137 family pci fast ethernet nic.

If I boot into the Ubuntu os I have internet which is Comcast cable. If I reboot into xp I do not have internet connection. While in xp if I go to device manager it shows the nic card working. When the nic device is working there is a small green light that is on at the back of the computer where the RJ-45 plugs in. This light is on when I'm booted into Ubuntu but it is out when I boot into xp.

I have voice over internet phone service which is working fine and I'm typing this on my wifes computer which is working fine on the internet connection.

I've tried uninstalling Ubuntu but this did not fix the problem. I used my back up system to reinstall my c drive but the problem has not gone away. I've now reformatted my c drive and did a new intall of xp but this did not correct the problem.

Ubuntu forum, Asus forum have not been able to help.

Thanks for looking at this problem.

[Dean Sas (dsas)]

Removing this bug from the ubuntu documentation package.

Someone else has reported this issue as a question here: https://answers.launchpad.net/ubuntu/+question/64070 it may be worth subscribing to that page and adding the details you have given below and the URL of this bug report to that question.

[Dean Sas (dsas)]

On Wed, Mar 18, 2009 at 16:07, Michael Glass <email address hidden> wrote:
> My conclusion is that the Open source community does not provide the
> professional support level required to make this a viable business operating
> system. No operating business can afford to wait for days and days
> for someone to resolve there systems problems. Support needs to be available
> and solution found and provided promptly. This pictuclar problem has a
> leagle liability attached and sould be a priority.

You're quite right, no business should be reliant on volunteers for
fixes as they may never fix the problem or take too long to do so. If
you're in a position where you need someone to look at your problems
straight away you can pay for professional level support,
http://www.ubuntu.com/support has more information on both paid
professional support from several companies and free help resources.

I'm just someone who volunteers to help out Ubuntu in his spare time.
I have as little authority as you do to demand and prioritise other
peoples time.

[Andre Mangan (kyphi)]

I have been involved in three questions on this same matter - that in a dual boot configuration Windows XP loses its internet connection when Jaunty is installed.

See questions: 71481, 72202 and 72670

The resolution seems to be the installation of an updated driver in XP.

[Dan Trevino (dantrevino)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue for you. Can you try with the latest Ubuntu release? Thanks in advance.

[Launchpad Janitor (janitor)]

[Expired for Ubuntu because there has been no activity for 60 days.]