I cannot install a new Email provider in Thunderbird

[Ludger Dreismann]

Binary package hint: thunderbird

I use Thunderbird, have already two Email Providers (T-online.de and Web.de). Thunderbird does not accept a third provider.

The path /home/ludger/.mozilla-thunderbird/1p7kxcay.default/Mail/pop.t-online.de in about: config mail.server.server1.directory does not exist,

it should be

 /home/ludger/.mozilla-thunderbird/1p7kxcay.default/5it0chv1.default/Mail/pop.t-online.de.

It is the same for Web.de

ProblemType: Bug
Architecture: i386
Dependencies:

DistroRelease: Ubuntu 8.10
Package: mozilla-thunderbird None [modified: /var/lib/dpkg/info/mozilla-thunderbird.list]
PackageArchitecture: all
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
SourcePackage: thunderbird
Uname: Linux 2.6.27-7-generic i686

[JanBrinkmann (jbrinkmann)]

First of all, thank you very much for reporting this problem. Please add a more detailed description of the problem. At which point wents adding another "provider" wrong? Have you already tried to use a new profile?

[Ludger Dreismann (dreismann-web)]

I dont Know the exact word in in English, because I use the german version.

So I use the German expression.

When I click on Konto hinzufügen, then starts the so called Konten-Assistent.

Neues Konto einrichten: E-Mail Konto
Ihr Name
E-Mail-Adresse
Pop
Globaler Posteingang deactivatet
Posteingang-Server Benutzername
Konten-Bezeichnung
Fertig stellen

When I then look under Konto Googlemail, I find no subdirectories like Posteingang, Entwürfe, Vorlagen, Gesendet, Papierkorb.

Under Server-Einstellungen I cannot find a path like /home/ludger/.mozilla-thunderbird/5it0chv1.default/Mail/pop.googlemail

I am also not able to change local directory afterwards

Was this helpful

[JanBrinkmann (jbrinkmann)]

Ok, thank you for the information! It's ok, since I'm german, too. However, please tell me:

* Are you using pop3 or imap to connect?
* Which version of the package do you have installed (aptitude show mozilla-thunderbird)

Have you tried to download mails after adding the new 'Mailbox'? Thanks in advance!

[John Vivirito (gnomefreak)]

On 02/16/2009 03:51 PM, JanBrinkmann wrote:
> Ok, thank you for the information! It's ok, since I'm german, too.
> However, please tell me:
>
> * Are you using pop3 or imap to connect?
> * Which version of the package do you have installed (aptitude show mozilla-thunderbird)
>
> Have you tried to download mails after adding the new 'Mailbox'? Thanks
> in advance!
>
Can you please translate the problem for those of us that dont speak
german.

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

"How can i get lost, if i have no where to go"
    -- Metallica from Unforgiven III

[Ludger Dreismann (dreismann-web)]

I use pop3 to connect.

aptitude show mozilla-thunderbird shows:

Paket: mozilla-thunderbird
Zustand: nicht installiert
Version: 2.0.0.19+nobinonly-0ubuntu0.8.10.1
Priorität: optional
Bereich: web
Verwalter: Alexander Sack <email address hidden>
Unkomprimierte Größe: 106k
Hängt ab von: thunderbird
Beschreibung: Transition package for mozilla-thunderbird rename
 Package to ease upgrading from older mozilla-thunderbird package to the new
 thunderbird package.

 This package can be purged at anytime once the thunderbird package has been
 installed.

Under Help I find:

About Thunderbird: Version 2.0.0.19 (20090105)

I have tried to download mails after adding the new Mailbox.

There ist no Reaction, no error, no download.

The other Mailboxes work without problems, I can receive and send Emails.

[JanBrinkmann (jbrinkmann)]

Of course, sorry that I dont have done this already. What he describes in german, are entries in the menu and the dialogs shown while adding a new account . Here is a row based translation:

> When I click on "Konto hinzufügen", then starts the so called Konten-Assistent.
When I click on 'Tools->Account settings->Add account', the 'new account setup' dialog starts.

> Neues Konto einrichten: E-Mail Konto
Add account: EMail account

> Ihr Name
Your Name

> E-Mail-Adresse
Email address

> Pop
Pop

> Globaler Posteingang deactivatet
Use global Inbox (store mail in Local Folders) is not checked.

> Posteingang-Server Benutzername
Incoming User Name

> Konten-Bezeichnung
Account-Name

> Fertig stellen
done

>When I then look under Konto Googlemail, I find no subdirectories like Posteingang, Entwürfe, Vorlagen,
> Gesendet, Papierkorb.
When I then look under the newly created account (Googlemail), I find no subdirectories like 'Inbox, Drafts, Sent, Trash' etc.

> Under Server-Einstellungen I cannot find a path like /home/ludger/.mozilla-thunderbird/5it0chv1.default/Mail/pop.googlemail.
Looking under Server-Settings, I cannot find a path like /home/ludger/.mozilla-thunderbird/5it0chv1.default/Mail/pop.googlemail.

[JanBrinkmann (jbrinkmann)]

Ok, thanks once again for your feedback. I will try to reproduce it tonight, havn't had a chance to do this earlier. Two ideas:

- What happens if you say you select "Use global Inbox"? Does that work?
- Does adding another IMAP account work?

Thank you very much.

[John Vivirito (gnomefreak)]

On 02/18/2009 02:49 AM, JanBrinkmann wrote:
> Ok, thanks once again for your feedback. I will try to reproduce it
> tonight, havn't had a chance to do this earlier. Two ideas:
>
> - What happens if you say you select "Use global Inbox"? Does that work?
> - Does adding another IMAP account work?
>
> Thank you very much.
>
> ** Changed in: mozilla-thunderbird (Ubuntu)
> Status: Incomplete => Confirmed
>
This sounds like a profile problem can you please rename
/.mozilla-thunderbird to /.mozilla-thunderbird.old and restart
thunderbird than set up the account that is messed up than restart
thunderbird and see if it works.
Why are we marked confirmed?
Were you able to reproduce it?
--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

"How can i get lost, if i have no where to go"
    -- Metallica from Unforgiven III

[Ludger Dreismann (dreismann-web)]

What happens if you say you select "Use global Inbox"? Does that work?

No, there is no change at all.

Does adding another IMAP account work?

Yes, this works. I now have installed my Googlemail account as IMAP and not as POP.

Now Thunderbird works as it should be, I find subdirectories like 'Inbox, Drafts, Sent, Trash' etc also under Googlemail.

Now looking under Server-Settings, I find a path like /home/ludger/.mozilla-thunderbird/5it0chv1.default/ImapMail/imap.googlemail.com.

Thank You

[JanBrinkmann (jbrinkmann)]

Couldn't reprodruce it. However,there were enough information to debug this one and I didn't had an idea what to try next. I'll be a little bit more cautious with marking reports as confirmed.

[JanBrinkmann (jbrinkmann)]

Couldn't reproduce. Please try to setup the account using a new profile to see if it works.

[John Vivirito (gnomefreak)]

Thanks you for the update. Marked fix released since it is no longer reproducable and is most likely caused by a profile problem