Evince print jobs get lost or delayed (~ 5 mins)

Bug #325232 reported by paulbuenau
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
foomatic-filters (Ubuntu)
Fix Released
High
Unassigned

Bug Description

Binary package hint: evince

When printing a PDF (haven't tried other formats) from evince, the print job gets lost most of the time, i.e. it does not appear in the queue (inspected via web interface). Also, /var/log/cups/error_log does not contain any information. Sometimes the job arrives in the queue with a delay of about 5 minutes. Different documents showed the same behaviour, restarting cupsd did not solve the problem. Printing from Firefox works fine.

I am using Ubuntu 8.10

Revision history for this message
Pedro Villavicencio (pedro) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.

Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.

Changed in cups (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
paulbuenau (buenau) wrote :

Here's the printingbuginfo output.

The situation hasn't changed with recent cups updates. I've just tried to print a PDF which got through to cups more than 15 minutes after I've hit "Print" in evince.

Revision history for this message
paulbuenau (buenau) wrote :

The problem is still there. Please let me if there's anything I can do to investigate it further.

Revision history for this message
Victor Vargas (kamus) wrote :

Since this report have a long time without activity, please could you check (if is possible) in latest version included in Karmic if this issue is still happening? Thanks in advance.

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Can you try the proposed fix of bug 463059 to see whether this helps? Thanks.

Revision history for this message
mathiasb (mathias-ballner) wrote :

yes it helps, my hp laserjet1020 starts printing a image pdf site after 20seconds (was more than 5min before)

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

Same as bug 463059, as the fix proposed there solves this problem. Closing ...

affects: cups (Ubuntu) → foomatic-filters (Ubuntu)
Changed in foomatic-filters (Ubuntu):
importance: Low → High
status: Incomplete → Fix Released
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