an update broke my printing configuration

[Jérôme]

Hello,

After updating Ubuntu 8.04.2 hardy, my printer didn't work (status not active).

Model: HP Deskjet 920c

I had to delete the existing printer configuration and install again my printer.

This is annoying because the main users of this computer (my parents) begin to tell Linux isn't easy to use, thus they may buy a Vista box.

Please don't provide updates which break the configuration on the long term support version.

Thanks.

Regards.

[Pedro Villavicencio (pedro)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.

Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.

[Pedro Villavicencio (pedro)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.