Nautilus Freezes Upon Opening Certain Folders Through Clicking "Tree" View Mode Side Pane

[Gias Kay Lee]

Binary package hint: nautilus

- Ubuntu Intrepid
- Nautilus 2.24.1

When the side pane is active and is set to "tree" view mode, Nautilus will freeze and go dead upon opening certain folders ***through the action of clicking the "tree" side pane*** - clicking the main view in the right to open the said folders, however, will ***not*** cause the freeze to happen, no matter the main view is in "List View", "Icon View", or "Compact View". Screenshots follow:

(1) http://img150.imageshack.us/img150/6906/37748800kb0.png
In my case, it's /usr/share that will trigger the crash. If I am to open it through the "tree" side pane, it will freeze. The cursor stays as an arrow pointer and Nautilus will stop to response.

(2) http://img150.imageshack.us/img150/1276/56835644vr9.png
Jumping back to desktop and switch to Nautilus again - it's royally dead.

(3) http://img152.imageshack.us/img152/1938/36159763in6.png
Everything is fine though if I am to open /usr/share through the main view in the right side.

(4) http://img299.imageshack.us/img299/216/85604868eu8.png
The cursor will go into the "busy" circle pointer, and it takes about 5 to 10 seconds to load, but it works correctly in the end.

[Pedro Villavicencio (pedro)]

Thanks for your bug report. Please try to obtain a backtrace of the freeze http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report. This will greatly help us in tracking down your problem.

[Simon Schmidig (schmidig)]

We had the same problem. Also on Intrepid, Nautilus 2.24.1

[Simon Schmidig (schmidig)]

Some details :
- nautilus freeze on the local disk
- the NAS disk (NFS) is OK
- there is no problem to access the local files when I try it to open in ooffice / gimp / inkscape ...
- I can access from an other workstation the file system (NFS and SAMBA)
- I can access on a shell

[Pedro Villavicencio (pedro)]

There's no crash on the backtrace you attached, could you try again? thanks.

[Simon Schmidig (schmidig)]

after a while I had kill nautilus with kill <pid>

[Simon Schmidig (schmidig)]

An other observation:
- when I work on the folder /media/10.projets (NFS mount) I can put files in the trach and I can also open and edit the menu edit/option.
- when I try to work on the /home/simon folder nautilus freeze
- when I create a new user I can work on the folder /home/newuser
- all existing localusers (env. 15) have the same problem like I

[Sebastien Bacher (seb128)]

could you try if that's still an issue in jaunty and get a hang backtrace if that's the case? the goal of the backtrace is to show where it's hanging if you close it the way you did it's not useful

[Sebastien Bacher (seb128)]

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.