symbols not working on keyboard on dell 520

[rami]

the secondary symbols on the number keys don't work. also the double quotes doesn't work. however, in firefox these symbols intermittently work. anything requiring the shift key seems to be wrong.
have tried to redo the layout in the gui and using ubuntu 8.10

[Michael Wilson (mwilsonemt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately, we can't fix it because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at http://wiki.ubuntu.com/DebuggingProcedures

At a minimum, we need:
1 When did this issue start?
2 Have you tried other key boards to rule out hardware problems?

Thanks

[aesis05401 (aesis05401)]

More than six weeks since notification that additional information would be required/no response from OP.

Changing status to incomplete to start the clock running.

[Pedro Villavicencio (pedro)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.