Evince won't open USPS Click-n-Ship label

[John Watson]

Binary package hint: evince

I purchased a Click-N-Ship label from usps.com, delivered as a downloadable PDF file. Evince immediately exits with "Segmentation fault" as soon as I try to open it. The document viewer window opens briefly, displays "Loading" then closes.

I was able to open and print these labels on Ubuntu Hardy. I don't know if the problem is a new version of Evince or possibly a change in the PDF files from USPS. I can print the label just fine using Adobe Reader 8.1.3. As soon as the label is opened in Adobe Reader, it shows the print dialog.

This is evince 2.24.1-0ubuntu1. I have a copy of the label but I won't upload it because it has a third-party's personal information on it. If a developer wants a copy I'll email it to you.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
ExecutablePath: /usr/bin/evince
NonfreeKernelModules: nvidia
Package: evince 2.24.1-0ubuntu1
ProcEnviron:
 SHELL=/bin/bash
 PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
SourcePackage: evince
Uname: Linux 2.6.27-9-generic i686

[Lupine (thelupine)]

Thank you for taking the time to report this bug and helping to make Ubuntu better, but unfortunately I've been unable to duplicate your issue with other PDF files. I am not a Ubuntu developer, however I do like to assist with the BugSquad. If you would like to email me the PDF, I could attempt to recreate the error and could then mark the bug as confirmed. My contact information is located on my launchpad page: https://launchpad.net/~thelupine-mailinglists

[Lupine (thelupine)]

I received the PDF, and confirmed that this particular PDF does crash evince. I will attach the strace output of:
strace evince uspslabel.pdf &>strace.log

[Lupine (thelupine)]

Performed this crash again, and obtained a BackTrace of the crash. Attaching gdb-evince.txt

[taka k. (scar)]

i can confirm this also with ubuntu intrepid 8.10, and evince 2.24.1-0ubuntu1 when receiving a usps click-n-ship PDF label from within firefox. how am i supposed to print the label??

[Lupine (thelupine)]

scar,

For now, just use xpdf:

sudo apt-get install xpdf

This should work fine. Hopefully the developers will get an update for evince soon.

[Pedro Villavicencio (pedro)]

that's a crash in poppler, reassigning.

[Lupine (thelupine)]

Just performed an update to poppler, libpoppler3/intrepid-updates uptodate 0.8.7-1ubuntu0.1, and was hoping this fixed the issue, however it is still broken for the uspslabel.pdf.

[Scott Moser (smoser)]

For ease in debugging I'm attaching the example usps label. When printing labels it gives the option to "print a sample". I just saved that example and attach here. It crashes evince, but is fine with xpdf. The gdb backtrace looks the same as that attached above.

[Sebastien Bacher (seb128)]

the issue is fixed in the jaunty version