Printing multiple pages on HP printer

[Keith Clark]

In Ubuntu 8.10, I've tried printing multiple pages with Firefox and OO.o Writer and it only prints one page unless I select Collate. No matter how many pages I try to select.

HP Laserjet 2550 printer
Cups printer driver

[Noel J. Bergman (noeljb)]

Was it working before? Does the workaround in Bug 309314 help in this case, too?

[Keith Clark (keithclark)]

Yes, it worked flawless before. I've not tried the workaround in 309314, but if I select Collate, it works fine. Pain when printing multiple copies of select pages within a doc though.

Keith

[Datadog (pkutzner)]

I have the same problem with both printers configured on my system, however the collate "fix" only works for one of them.

I'm using a LaserJet 4250n, connected using IPP printing (JetDirect). I'm also using a Toshiba eStudio 451c, connected as well using IPP. Selecting collate in the print dialog will cause the HP to print the requested number of copies. However, the trick doesn't work for the Toshiba. I haven't found a way to get the Toshiba to print more than one copy at all yet. I have had these printers configured and working without problems for at least 3 years now and this problem only started after upgrading to 8.10. They were both working as expected under 8.04.

[Duane Hinnen (duanedesign)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please attach the CUPS error_log to the bug report as an individual uncompressed file attachment using the "Attachment:" box below.

#In Ubuntu Gutsy or newer, select "System" -> "Administration" -> "Printing" in the main menu of your desktop. The printer setup tool system-config-printer will open. Select "Server Settings" in the list on the left. Then check the checkbox "Save debugging information for troubleshooting" and click "Apply".

# Try to print something.

#Add /var/log/cups/error_log as an attachment to the bug report.

[Keith Clark (keithclark)]

I cannot upload the file, as it says I cannot upload an empty file, even though the file is 16.1 KB in length.

Not sure what is wrong there.

Keith

[Keith Clark (keithclark)]

I [20/Dec/2008:17:20:47 -0500] Listening to 127.0.0.1:631 (IPv4)
I [20/Dec/2008:17:20:47 -0500] Listening to /var/run/cups/cups.sock (Domain)
I [20/Dec/2008:17:20:47 -0500] Loaded configuration file "/etc/cups/cupsd.conf"
I [20/Dec/2008:17:20:48 -0500] Using default TempDir of /var/spool/cups/tmp...
I [20/Dec/2008:17:20:48 -0500] Configured for up to 100 clients.
I [20/Dec/2008:17:20:48 -0500] Allowing up to 100 client connections per host.
I [20/Dec/2008:17:20:48 -0500] Using policy "default" as the default!
I [20/Dec/2008:17:20:49 -0500] Partial reload complete.
I [20/Dec/2008:17:20:49 -0500] Listening to 127.0.0.1:631 on fd 3...
I [20/Dec/2008:17:20:49 -0500] Listening to /var/run/cups/cups.sock on fd 5...
I [20/Dec/2008:17:20:49 -0500] Resuming new connection processing...
D [20/Dec/2008:17:20:49 -0500] Discarding unused server-restarted event...
D [20/Dec/2008:17:20:50 -0500] cupsdAcceptClient: 8 from localhost (Domain)
D [20/Dec/2008:17:20:53 -0500] Report: clients=1
D [20/Dec/2008:17:20:53 -0500] Report: jobs=260
D [20/Dec/2008:17:20:53 -0500] Report: jobs-active=0
D [20/Dec/2008:17:20:53 -0500] Report: printers=3
D [20/Dec/2008:17:20:53 -0500] Report: printers-implicit=0
D [20/Dec/2008:17:20:53 -0500] Report: stringpool-string-count=1384
D [20/Dec/2008:17:20:53 -0500] Report: stringpool-alloc-bytes=10472
D [20/Dec/2008:17:20:53 -0500] Report: stringpool-total-bytes=28096
D [20/Dec/2008:17:20:53 -0500] cupsdAcceptClient: 9 from localhost (Domain)
D [20/Dec/2008:17:20:53 -0500] cupsdReadClient: 9 POST / HTTP/1.1
D [20/Dec/2008:17:20:53 -0500] cupsdAuthorize: No authentication data provided.
D [20/Dec/2008:17:20:53 -0500] Cancel-Subscription /
D [20/Dec/2008:17:20:53 -0500] cupsdIsAuthorized: requesting-user-name="keithclark"
I [20/Dec/2008:17:20:53 -0500] Saving subscriptions.conf...
D [20/Dec/2008:17:20:53 -0500] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [20/Dec/2008:17:20:53 -0500] cupsdCloseClient: 9
D [20/Dec/2008:17:20:54 -0500] cupsdCloseClient: 8
D [20/Dec/2008:17:28:49 -0500] cupsdAcceptClient: 8 from localhost (Domain)
D [20/Dec/2008:17:28:49 -0500] Report: clients=1
D [20/Dec/2008:17:28:49 -0500] Report: jobs=260
D [20/Dec/2008:17:28:49 -0500] Report: jobs-active=0
D [20/Dec/2008:17:28:49 -0500] Report: printers=3
D [20/Dec/2008:17:28:49 -0500] Report: printers-implicit=0
D [20/Dec/2008:17:28:49 -0500] Report: stringpool-string-count=1383
D [20/Dec/2008:17:28:49 -0500] Report: stringpool-alloc-bytes=10472
D [20/Dec/2008:17:28:49 -0500] Report: stringpool-total-bytes=28080
D [20/Dec/2008:17:28:49 -0500] cupsdReadClient: 8 POST / HTTP/1.1
D [20/Dec/2008:17:28:49 -0500] cupsdAuthorize: No authentication data provided.
D [20/Dec/2008:17:28:49 -0500] CUPS-Get-Printers
D [20/Dec/2008:17:28:49 -0500] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [20/Dec/2008:17:28:49 -0500] cupsdReadClient: 8 POST / HTTP/1.1
D [20/Dec/2008:17:28:49 -0500] cupsdAuthorize: No authentication data provided.
D [20/Dec/2008:17:28:49 -0500] CUPS-Get-Classes
D [20/Dec/2008:17:28:49 -0500] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [20/Dec/2008:17:28:49 -0500] cupsdCloseClient: 8
D [20/Dec/2008:17:29:29 -0500] cupsdA...

[bigal50 (bigal50)]

Thanks for taking the time to report this problem and helping to make Ubuntu better.
After doing
[code]sudo apt-get update [/code]
Gets the latest list of available packages and updates
[code]sudo apt-get upgrade[/code]
will upgrade your system with the latest patches and upgrades

Do you now still have this problem?

Thanks
Allen

[Keith Clark (keithclark)]

Allen,

I will try again this evening. Thanks for the update! I appreciate it.

Keith

On Thu, 19 Mar 2009 19:45:13 -0000, bigal50 <email address hidden> wrote:
> Thanks for taking the time to report this problem and helping to make
> Ubuntu better.
> After doing
> [code]sudo apt-get update [/code]
> Gets the latest list of available packages and updates
> [code]sudo apt-get upgrade[/code]
> will upgrade your system with the latest patches and upgrades
>
> Do you now still have this problem?
>
> Thanks
> Allen

[bigal50 (bigal50)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 32091, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.