firefox does not start

Bug #309055 reported by pranith
4
Affects Status Importance Assigned to Milestone
firefox (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: firefox

When i open firefox, it just hangs there. There were some strange messages in the dmesg output.

...
Dec 17 22:31:54 lappy kernel: [ 85.720589] ata1.00: exception Emask 0x0 SAct 0x7 SErr 0x0 action 0x0
Dec 17 22:31:54 lappy kernel: [ 85.720598] ata1.00: irq_stat 0x40000008
Dec 17 22:31:54 lappy kernel: [ 85.720606] ata1.00: cmd 60/08:10:5d:87:0c/00:00:1c:00:00/40 tag 2 ncq 4096 in
Dec 17 22:31:54 lappy kernel: [ 85.720608] res 41/40:00:5d:87:0c/0f:00:1c:00:00/40 Emask 0x409 (media error) <F>
Dec 17 22:31:54 lappy kernel: [ 85.720612] ata1.00: status: { DRDY ERR }
Dec 17 22:31:54 lappy kernel: [ 85.720614] ata1.00: error: { UNC }
Dec 17 22:31:54 lappy kernel: [ 85.722327] ata1.00: configured for UDMA/133
Dec 17 22:31:54 lappy kernel: [ 85.722336] ata1: EH complete
Dec 17 22:31:54 lappy kernel: [ 85.722377] sd 0:0:0:0: [sda] 488397168 512-byte hardware sectors (250059 MB)
Dec 17 22:31:54 lappy kernel: [ 85.722386] sd 0:0:0:0: [sda] Write Protect is off
Dec 17 22:31:54 lappy kernel: [ 85.722388] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
Dec 17 22:31:54 lappy kernel: [ 85.722400] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
Dec 17 22:31:58 lappy kernel: [ 89.763800] ata1.00: exception Emask 0x0 SAct 0x3 SErr 0x0 action 0x0
Dec 17 22:31:58 lappy kernel: [ 89.763806] ata1.00: irq_stat 0x40000008
Dec 17 22:31:58 lappy kernel: [ 89.763810] ata1.00: cmd 60/08:00:5d:87:0c/00:00:1c:00:00/40 tag 0 ncq 4096 in
Dec 17 22:31:58 lappy kernel: [ 89.763811] res 41/40:00:5d:87:0c/0f:00:1c:00:00/40 Emask 0x409 (media error) <F>
Dec 17 22:31:58 lappy kernel: [ 89.763813] ata1.00: status: { DRDY ERR }
Dec 17 22:31:58 lappy kernel: [ 89.763814] ata1.00: error: { UNC }
Dec 17 22:31:58 lappy kernel: [ 89.765433] ata1.00: configured for UDMA/133
Dec 17 22:31:58 lappy kernel: [ 89.765441] ata1: EH complete
Dec 17 22:31:58 lappy kernel: [ 89.765481] sd 0:0:0:0: [sda] 488397168 512-byte hardware sectors (250059 MB)
Dec 17 22:31:58 lappy kernel: [ 89.765490] sd 0:0:0:0: [sda] Write Protect is off
Dec 17 22:31:58 lappy kernel: [ 89.765492] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
Dec 17 22:31:58 lappy kernel: [ 89.765504] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
Dec 17 22:32:02 lappy kernel: [ 94.051771] ata1.00: exception Emask 0x0 SAct 0x3 SErr 0x0 action 0x0
Dec 17 22:32:02 lappy kernel: [ 94.051776] ata1.00: irq_stat 0x40000008
...

When i moved .mozilla to .mozilla_old and restarted firefox, it started working fine. This started happening after I suspended the laptop and resumed again.

Revision history for this message
pranith (bobby-prani) wrote :
Revision history for this message
pranith (bobby-prani) wrote :
Revision history for this message
pranith (bobby-prani) wrote :
Revision history for this message
Micah Gersten (micahg) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue for you. Can you try with the latest firefox package for your Ubuntu release? Thanks in advance.

Changed in firefox (Ubuntu):
status: New → Incomplete
Revision history for this message
Micah Gersten (micahg) wrote :

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please let us know if the latest version of Firefox works for you? Thanks!

Revision history for this message
Draycen DeCator (ddecator) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in firefox (Ubuntu):
status: Incomplete → Invalid
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