G-Pen F610 tablet cursor freeze when I touch the tablet

Bug #307838 reported by Oscar D. Franco
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu
Invalid
Undecided
Unassigned

Bug Description

I posted this on the forums and launchpad with no success,

I have a genius G-Pen F610 tablet, it works correctly on windows

When I connect it, I can move the mouse cursor with the digital pen, but when I click (touch the tablet with the pen) the cursor freeze and stops moving.
If I disconnect the tablet and connect it again I can move it again, but it will freeze if I touch the tablet.

my xorg.conf doesn't have any details, I don't even know where is the monitor and screen configured! I looked in all etc folder and I didn't find anything.

Section "Monitor"
        Identifier "Configured Monitor"
EndSection

Section "Screen"
        Identifier "Default Screen"
        Monitor "Configured Monitor"
        Device "Configured Video Device"
        DefaultDepth 24
EndSection

Section "Module"
        Load "glx"
EndSection

Section "Device"
        Identifier "Configured Video Device"
        Driver "nvidia"
        Option "NoLogo" "True"
EndSection

I have Ubuntu 8.10 installed and upgraded, but I think I had the same problem with 8.04, although I'm not sure
I know it souldn't be impossible to make the tablet work because it responds well until I click

Thanks

Revision history for this message
Adil Arif (adisari06) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue for you. Can you try with the latest Ubuntu release? Thanks in advance.

Changed in ubuntu:
status: New → Incomplete
Revision history for this message
Pedro Villavicencio (pedro) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.

Changed in ubuntu:
status: Incomplete → Invalid
Revision history for this message
Magnes (magnesus2) wrote :

The same problem occurs with ACECAD Tablet. The cursor is stuck after clicking on the tablet.

I use FDI file:

<?xml version="1.0" encoding="UTF-8"?> <!-- -*- SGML -*- -->

<deviceinfo version="0.2">
  <device>
    <match key="input.originating_device" contains="if0">
      <match key="info.product" contains="ACECAD">
        <merge key="input.x11_driver" type="string">acecad</merge>
        <merge key="input.x11_options.Type" type="string">stylus</merge>
        <merge key="info.product" type="string">stylus</merge>
      </match>
    </match>
  </device>
</deviceinfo>

Relevant result of lshal:

udi = '/org/freedesktop/Hal/devices/usb_device_460_4_noserial_if0_logicaldev_input'
  info.capabilities = {'input', 'input.tablet'} (string list)
  info.category = 'input' (string)
  info.parent = '/org/freedesktop/Hal/devices/usb_device_460_4_noserial_if0' (string)
  info.product = 'ACECAD USB Graphics Tablet' (string)
  info.subsystem = 'input' (string)
  info.udi = '/org/freedesktop/Hal/devices/usb_device_460_4_noserial_if0_logicaldev_input' (string)
  input.device = '/dev/input/event5' (string)
  input.originating_device = '/org/freedesktop/Hal/devices/usb_device_460_4_noserial_if0' (string)
  input.product = 'ACECAD USB Graphics Tablet' (string)
  linux.device_file = '/dev/input/event5' (string)
  linux.hotplug_type = 2 (0x2) (int)
  linux.subsystem = 'input' (string)
  linux.sysfs_path = '/sys/devices/pci0000:00/0000:00:02.0/usb2/2-9/2-9:1.0/input/input6/event5' (string)

I'm not sure it uses proper drivers (should be acecad as defined by FDI).

Revision history for this message
Magnes (magnesus2) wrote :

PS. It's on Ubntu 10.04. On Ubuntu 9.04 it worked fine.

Revision history for this message
Magnes (magnesus2) wrote :

And on 9.10 it worked fine. Sorry for multiple comments.

Revision history for this message
Oleg Koptev (koptev-oleg) wrote :

Don't know will it be useful, but on Crunchbang Linux Statler (based on Debian squeeze) I suffer from same problem. When I press the pen, or press the key on pen it freezes. On 9.10 it worked fine.

Changed in ubuntu:
status: Invalid → Confirmed
Revision history for this message
Oleg Koptev (koptev-oleg) wrote :

Sorry, forgot to mention - my tablet is ACECAD Acecat Flair USB

Changed in ubuntu:
status: Confirmed → Invalid
Revision history for this message
Magnes (magnesus2) wrote :

In Ubuntu 10.10 the problem is back (altough not that severe - the cursor is stuck until you click again). I tried changing the driver to wacom and wizardpen (from acecad) but it didn't work - the behavior was the same.

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