Ubuntu
cups package

[SOLVED]cups+EpsonStylusPhoto950 stuck his work on 8.10

Bug #307660 reported by N!co
2
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Fix Released
Undecided
Pascal De Vuyst

Bug Description

I have upgraded my ubuntu, from 8.04 to 8.10. Before the upgrade both of my printer ( Epson Stylus Photo 950 and Samsung SCX-4521F) work correctly.
After the update,when i try to print with the epson i observe that my work is not in process..
The work make about 5 or 6 minutes to be accepted from the printer.
After that the printer start to print, but after 1 or 2 line, all the work stuck.
One observation... when i start the maintenance routine ( cleaning head) , the work is do correctly!
The details from CUPS ARE:
Descrizione: EpsonStylusPhoto950
Posizione:
Marca e modello: Epson Stylus Photo 950 - CUPS+Gutenprint v5.2.0-rc1
Stato della stampante: in attesa, accetta operazioni, pubblicata.
URI del dispositivo: hal:///org/freedesktop/Hal/devices/usb_device_4b8_5_L76010301150651190_if0_printer_noserial

I work on ubuntu 8.10.

ps: (sorry for my english, i'm italian)

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Please attach your cups error_log as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems

Changed in cups:
assignee: nobody → pascal-devuyst
status: New → Incomplete
Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

This is the direct link: https://wiki.ubuntu.com/DebuggingPrintingProblems#cupserrorlog

Revision history for this message
N!co (nicoz-87) wrote :

Thanks for the answer.... not i attach the message:

nico@nico-desktop:~$ lpinfo -v
network socket
network beh
direct hal:///org/freedesktop/Hal/devices/usb_device_4b8_5_L76010301150651190_if0_printer_noserial
direct usb://EPSON/Stylus%20Photo%20950
direct hpfax
direct hp
network http
network ipp
network lpd
direct parallel:/dev/lp0
direct hal:///org/freedesktop/Hal/devices/usb_device_4e8_3419_8P36BAKPA19700A__if1_printer_noserial
direct usb://Samsung/SCX-4x21%20Series
direct scsi
serial serial:/dev/ttyS0?baud=115200
network smb
nico@nico-desktop:~$

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

N!co,
We still need you cups error_log as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems#cupserrorlog

Revision history for this message
N!co (nicoz-87) wrote :
Download full text (72.7 KiB)

Sorry, this is the correct attachment :
I [30/Dec/2008:01:51:31 +0100] Listening to 127.0.0.1:631 (IPv4)
I [30/Dec/2008:01:51:31 +0100] Listening to 127.0.1.1:631 (IPv4)
I [30/Dec/2008:01:51:31 +0100] Listening to /var/run/cups/cups.sock (Domain)
I [30/Dec/2008:01:51:31 +0100] Loaded configuration file "/etc/cups/cupsd.conf"
I [30/Dec/2008:01:51:31 +0100] Using default TempDir of /var/spool/cups/tmp...
I [30/Dec/2008:01:51:31 +0100] Configured for up to 100 clients.
I [30/Dec/2008:01:51:31 +0100] Allowing up to 100 client connections per host.
I [30/Dec/2008:01:51:31 +0100] Using policy "default" as the default!
I [30/Dec/2008:01:51:31 +0100] Partial reload complete.
I [30/Dec/2008:01:51:31 +0100] Listening to 127.0.0.1:631 on fd 3...
I [30/Dec/2008:01:51:31 +0100] Listening to 127.0.1.1:631 on fd 5...
I [30/Dec/2008:01:51:31 +0100] Listening to /var/run/cups/cups.sock on fd 6...
I [30/Dec/2008:01:51:31 +0100] Resuming new connection processing...
D [30/Dec/2008:01:51:31 +0100] Discarding unused server-restarted event...
D [30/Dec/2008:01:51:32 +0100] cupsdAcceptClient: 9 from localhost (Domain)
D [30/Dec/2008:01:51:32 +0100] Report: clients=1
D [30/Dec/2008:01:51:32 +0100] Report: jobs=92
D [30/Dec/2008:01:51:32 +0100] Report: jobs-active=0
D [30/Dec/2008:01:51:32 +0100] Report: printers=2
D [30/Dec/2008:01:51:32 +0100] Report: printers-implicit=0
D [30/Dec/2008:01:51:32 +0100] Report: stringpool-string-count=1029
D [30/Dec/2008:01:51:32 +0100] Report: stringpool-alloc-bytes=12696
D [30/Dec/2008:01:51:32 +0100] Report: stringpool-total-bytes=19712
D [30/Dec/2008:01:51:51 +0100] cupsdAcceptClient: 10 from localhost (Domain)
D [30/Dec/2008:01:51:51 +0100] cupsdReadClient: 10 POST / HTTP/1.1
D [30/Dec/2008:01:51:51 +0100] cupsdAuthorize: No authentication data provided.
D [30/Dec/2008:01:51:51 +0100] Cancel-Subscription /
D [30/Dec/2008:01:51:51 +0100] cupsdIsAuthorized: requesting-user-name="nico"
I [30/Dec/2008:01:51:51 +0100] Saving subscriptions.conf...
D [30/Dec/2008:01:51:51 +0100] cupsdProcessIPPRequest: 10 status_code=0 (successful-ok)
D [30/Dec/2008:01:51:51 +0100] cupsdCloseClient: 10
D [30/Dec/2008:01:51:51 +0100] cupsdCloseClient: 9
I [30/Dec/2008:01:55:28 +0100] Scheduler shutting down normally.
D [30/Dec/2008:01:55:28 +0100] Discarding unused server-stopped event...
D [30/Dec/2008:01:55:28 +0100] Saving remote.cache...
I [30/Dec/2008:01:55:28 +0100] Saving job cache file "/var/cache/cups/job.cache"...
I [30/Dec/2008:01:55:28 +0100] Listening to 127.0.0.1:631 (IPv4)
I [30/Dec/2008:01:55:28 +0100] Listening to 127.0.1.1:631 (IPv4)
I [30/Dec/2008:01:55:28 +0100] Listening to /var/run/cups/cups.sock (Domain)
I [30/Dec/2008:01:55:28 +0100] Loaded configuration file "/etc/cups/cupsd.conf"
I [30/Dec/2008:01:55:28 +0100] Using default TempDir of /var/spool/cups/tmp...
I [30/Dec/2008:01:55:28 +0100] Configured for up to 100 clients.
I [30/Dec/2008:01:55:28 +0100] Allowing up to 100 client connections per host.
I [30/Dec/2008:01:55:28 +0100] Using policy "default" as the default!
I [30/Dec/2008:01:55:28 +0100] Full reload is required.
I [30/Dec/2008:01:55:28 +0100] Loaded MIME database from "/usr/share/cups/mime" and "/etc/cups": 38 types,...

Revision history for this message
N!co (nicoz-87) wrote :
Download full text (42.2 KiB)

This evening i try to print some other document, but now the print don't print anything... i attach the report:

D [30/Dec/2008:18:04:04 +0100] cupsdAcceptClient: 9 from localhost (Domain)
D [30/Dec/2008:18:04:04 +0100] Report: clients=1
D [30/Dec/2008:18:04:04 +0100] Report: jobs=94
D [30/Dec/2008:18:04:04 +0100] Report: jobs-active=0
D [30/Dec/2008:18:04:04 +0100] Report: printers=2
D [30/Dec/2008:18:04:04 +0100] Report: printers-implicit=0
D [30/Dec/2008:18:04:04 +0100] Report: stringpool-string-count=2683
D [30/Dec/2008:18:04:04 +0100] Report: stringpool-alloc-bytes=12840
D [30/Dec/2008:18:04:04 +0100] Report: stringpool-total-bytes=58376
D [30/Dec/2008:18:04:04 +0100] cupsdReadClient: 9 POST / HTTP/1.1
D [30/Dec/2008:18:04:04 +0100] cupsdAuthorize: No authentication data provided.
D [30/Dec/2008:18:04:04 +0100] CUPS-Get-Printers
D [30/Dec/2008:18:04:04 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [30/Dec/2008:18:04:04 +0100] cupsdReadClient: 9 POST / HTTP/1.1
D [30/Dec/2008:18:04:04 +0100] cupsdAuthorize: No authentication data provided.
D [30/Dec/2008:18:04:04 +0100] CUPS-Get-Classes
D [30/Dec/2008:18:04:04 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [30/Dec/2008:18:04:04 +0100] cupsdReadClient: 9 POST / HTTP/1.1
D [30/Dec/2008:18:04:04 +0100] cupsdAuthorize: No authentication data provided.
D [30/Dec/2008:18:04:04 +0100] CUPS-Get-Default
D [30/Dec/2008:18:04:04 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [30/Dec/2008:18:04:04 +0100] cupsdCloseClient: 9
D [30/Dec/2008:18:05:41 +0100] cupsdAcceptClient: 9 from localhost (Domain)
D [30/Dec/2008:18:05:41 +0100] Report: clients=1
D [30/Dec/2008:18:05:41 +0100] Report: jobs=94
D [30/Dec/2008:18:05:41 +0100] Report: jobs-active=0
D [30/Dec/2008:18:05:41 +0100] Report: printers=2
D [30/Dec/2008:18:05:41 +0100] Report: printers-implicit=0
D [30/Dec/2008:18:05:41 +0100] Report: stringpool-string-count=2683
D [30/Dec/2008:18:05:41 +0100] Report: stringpool-alloc-bytes=12840
D [30/Dec/2008:18:05:41 +0100] Report: stringpool-total-bytes=58376
D [30/Dec/2008:18:05:41 +0100] cupsdReadClient: 9 POST / HTTP/1.1
D [30/Dec/2008:18:05:41 +0100] cupsdAuthorize: No authentication data provided.
D [30/Dec/2008:18:05:41 +0100] CUPS-Get-Printers
D [30/Dec/2008:18:05:41 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [30/Dec/2008:18:05:41 +0100] cupsdReadClient: 9 POST / HTTP/1.1
D [30/Dec/2008:18:05:41 +0100] cupsdAuthorize: No authentication data provided.
D [30/Dec/2008:18:05:41 +0100] CUPS-Get-Classes
D [30/Dec/2008:18:05:41 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [30/Dec/2008:18:05:41 +0100] cupsdReadClient: 9 POST / HTTP/1.1
D [30/Dec/2008:18:05:41 +0100] cupsdAuthorize: No authentication data provided.
D [30/Dec/2008:18:05:41 +0100] CUPS-Get-Default
D [30/Dec/2008:18:05:41 +0100] cupsdProcessIPPRequest: 9 status_code=0 (successful-ok)
D [30/Dec/2008:18:05:41 +0100] cupsdCloseClient: 9
D [30/Dec/2008:18:05:41 +0100] cupsdAcceptClient: 9 from localhost (Domain)
D [30/Dec/2008:18:05:41 +0100] cupsdReadClient: 9 POST / HTTP/1.1
D [30/Dec/2008:18:05:41 +0100] cupsdAuthorize: No authentication data provided....

Revision history for this message
Till Kamppeter (till-kamppeter) wrote :

It looks like that your jobs get queued but not executed. Perhaps your print queue is disabled. Do

cancel -a
cupsenable EpsonStylusPhoto950

Then try to print again. If you still do not get it printed, post your error_log again.

Revision history for this message
N!co (nicoz-87) wrote :

Now the printer work correctly... but after a reboot i have see a new problem.
When i try to print from many software such as GIMP, open office etc.. in che print menu there is only : "Generic printer" and i'm constrained to "print to a file". What is this new enigma?

Revision history for this message
N!co (nicoz-87) wrote :

Well. 3 days ago, i have install some " important update", many of this concern the CUPS SYSTEM.
After the install i see a message : Installation of Epson Stylus Photo 950 complete.
Now i have two Epson Stylus Photo 950 installed, but after this update, all the work is do correctly!! Thanks ..very thanks!

Changed in cups:
status: Incomplete → Fix Released
status: Fix Released → Confirmed
Till Kamppeter (till-kamppeter)
Changed in cups:
status: Confirmed → Fix Released
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