Unable to print a 4.4MB pdf file on a HL-2030 printer with Evince

Bug #301468 reported by Gérard Meunier
4
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
Invalid
Low
Ubuntu Desktop Bugs

Bug Description

Binary package hint: evince

The file, containing scanned images only (xsane), doesn't print on a HL-2030 printer via Cups (I get a blank page). It prints correctly into a pdf files, and also with xpdf and the command lpr. I'm using Ubuntu 8.10. apt-cache policy evince gives:
evince:
  Installé : 2.24.1-0ubuntu1
  Candidat : 2.24.1-0ubuntu1
 Table de version :
 *** 2.24.1-0ubuntu1 0
        500 http://fr.archive.ubuntu.com intrepid/main Packages
        100 /var/lib/dpkg/status
If you need the file, I can send it to you (semi-confidential).

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 8.10
ExecutablePath: /usr/bin/evince
NonfreeKernelModules: nvidia
Package: evince 2.24.1-0ubuntu1
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
Uname: Linux 2.6.27-7-generic x86_64

Tags: apport-bug
Revision history for this message
Gérard Meunier (gemeu) wrote :
Revision history for this message
Dimitrios Symeonidis (azimout) wrote :

is this an issue only with the specific file, or can you not print to this printer at all?
if the issue is only with this file, can you please attach it?
thank you

Changed in evince:
status: New → Incomplete
Revision history for this message
Gérard Meunier (gemeu) wrote :

Sorry, I can't attach this file. It contains personal data. If I'm able to get this problem with another file again, I'll send it. Thanks for your reply.

Gérard

Revision history for this message
Sebastien Bacher (seb128) wrote :

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.

Changed in evince:
assignee: nobody → desktop-bugs
importance: Undecided → Low
status: Incomplete → Invalid
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