Ubuntu 8.10 Hardware Compatability test tools issue

[Ramanujam.P]

Dear All,

Dear Torsten,

      Test tools are installed well in Ubuntu 8.10 without any errors,
      We are facing some issues while doing certification test,
      We are using proxy server for Internet so we set the proxy server at /etc/checkbox.d/checkbox.ini as per instruction available in procedure,
      Even the Internet connection is presents the test tool is not detecting Internet connection and It could not able to upload the result package to Canonical site by itself,

      So kindly say the result file location where it is available, we will upload the result log manually in Canonical site as before.

[Torsten Spindler (tspindler)]

Due to a change in the hardware compatibility tool there is no file
written anymore, the results are stored in a queue.

[Ramanujam.P (p-ramanujam)]

Hi,

Our exact problem is Results files are not uploading automatically even Internet connection is exist,
It is keep on processing but it is not completed after a long time also,

Kindly help us to solve this issue as soon as possible,

[Ramanujam.P (p-ramanujam)]

Kindly revert on this

[Torsten Spindler (tspindler)]

Please attach the content of
/etc/checkbox.d/checkbox.ini
to this bug.

[Ramanujam.P (p-ramanujam)]

Hi
 I have attached /etc/checkbox.d/checkbox/ini file

[Torsten Spindler (tspindler)]

Please do the following tests:

$ ping -c 10 151.8.20.112

open webbrowser, check
http://151.8.20.112/

What are the results?

[Ramanujam.P (p-ramanujam)]

results are attached

[Torsten Spindler (tspindler)]

Did you specify your proxy server correctly? Is there a port like 8080 needed? The checkbox.ini lists
[checkbox/plugins/proxy_info]
http_proxy = 151.8.20.112
https_proxy = 151.8.20.112

This server is reachable via ping, maybe a port needs to be specified. Do you know which ports the proxy server does use?

[Ramanujam.P (p-ramanujam)]

Yes, we have used port address 6588.

[Torsten Spindler (tspindler)]

I suggest adding this port to the ip address in checkbox.ini and see
what happens.

[Ramanujam.P (p-ramanujam)]

How to add port address in checkbox.ini
please type the command here

[Torsten Spindler (tspindler)]

I do not know, but here an educated guess:

http_proxy = 151.8.20.112:6588
https_proxy = 151.8.20.112:6588

[Henrik Nilsen Omma (henrik)]

I was not aware that the message queue would stop result files being written locally. This is a regression on previous behavior but is also a step backwards from how this should work in the future.

IMO the behavior for interactive tests run from the checkbox desktop client should be

1. the operator is guided through the steps of manual and semi-automated testing; results are stored in a temporary checkbox file as we go along

2. When the test is complete the operator is prompted to a) upload the results directly OR b) save the results as a tarball locally for review or manual submission

[Ramanujam.P (p-ramanujam)]

How to save the results as a tarball locally

[Ramanujam.P (p-ramanujam)]

I think older method that is manual submission is more convenient,

[Ramanujam.P (p-ramanujam)]

We temporarily saved the results file at /tmp
From checkbox-compatibility.log we found that our machine tries to connect the https://certification.canonical.com/message to upload the log file,
But it is unable to contact your server and it shows error, please refer the attachment named as screenshot1

So we tried to open the webpage https://certification.canonical.com/message manually,
But we unable to open please refer the attachment named as screenshot2.

[David Murphy (schwuk)]

That particular URL can only be accessed by the compatibility client. There is now no valid URL for uploading submissions, which in itself is a bug.

[David Murphy (schwuk)]

Please can you attach tarball of your /var/lib/checkbox directory (if it's not present, you will have have to run checkbox to completion first) so we can look further into why the submit process is not functioning as expected.

[Ramanujam.P (p-ramanujam)]

I have compressed and attached the chockbox.
In /var/lib/checkbox there is no any tar files available please refer the attached screenshot.

[Ramanujam.P (p-ramanujam)]

any updates on this?

[Marc Tardif (cr3)]

This bug has been neglected in quite some time. I will be setting the status as "won't fix" for now but please feel free to open another bug if a similar problem occurs once again. My apologies for the delay updating this bug.