Not able to configure new printer after choosing ppd-file (SuSe 11.0)

[SandraWeddig]

Hi!

I was so happy today to get a message that a new hplib version was developed, with which my HP CM1312nfi should be able to scan, but I am not able to configure the printer.

If I wan't to remove the old device I am asked for a password, but nothing of my passwords work.

The second problem is if I would like to add a new device nothing happens after choosing the ppd-file.

Here is the error-message:

Traceback (most recent call last):
  File "/usr/share/hplip/ui/setupform.py", line 280, in showPage
    self.readwriteFaxInformation(True)
  File "/usr/share/hplip/ui/setupform.py", line 815, in readwriteFaxInformation
    self.fax_number = unicode(d.getPhoneNum())
  File "/usr/share/hplip/fax/soapfax.py", line 132, in getPhoneNum
    fax_setup = utils.XMLToDictParser().parseXML(stream.getvalue())
  File "/usr/share/hplip/base/utils.py", line 927, in parseXML
    parser.Parse(text, True)
  File "/usr/share/hplip/base/utils.py", line 883, in charData
    data = str(data).strip()
UnicodeEncodeError: 'ascii' codec can't encode character u'\xfc' in position 2: ordinal not in range(128)

I hope you are able to fix this bug soon and thanks for your efforts.

With greeting, Sandra

[SandraWeddig (sandra-weddig)]

Soory, I did forget: I am using SuSe 11.0 and KDE

[Aaron Albright (albrigha-deactivatedaccount)]

Sandra,

Please run hp-check -t and post the output.

Thanks!

Aaron

[Aaron Albright (albrigha-deactivatedaccount)]

Also please run

locale

and post the output.

Aaron

[SandraWeddig (sandra-weddig)]

I am not able to run hp-check -t but locale creates the following output:

LANG=de_DE.UTF-8
LC_CTYPE="de_DE.UTF-8"
LC_NUMERIC="de_DE.UTF-8"
LC_TIME="de_DE.UTF-8"
LC_COLLATE="de_DE.UTF-8"
LC_MONETARY="de_DE.UTF-8"
LC_MESSAGES="de_DE.UTF-8"
LC_PAPER="de_DE.UTF-8"
LC_NAME="de_DE.UTF-8"
LC_ADDRESS="de_DE.UTF-8"
LC_TELEPHONE="de_DE.UTF-8"
LC_MEASUREMENT="de_DE.UTF-8"
LC_IDENTIFICATION="de_DE.UTF-8"
LC_ALL=

[Aaron Albright (albrigha-deactivatedaccount)]

Try running:

LC_ALL=C hp-toolbox

You may need to set this for all the HPLIP tools. We've added localization to our list of areas to revisit in 2009. I can't promise this will be fixed..but we'll be looking at it.

Hope this helps.

Aaron

[lujana (john-doe-teewars)]

Confirm this bug.

Running LC_ALL=C hp-toolbox didn't help. Printer HP LJ M1522nf MFP. CUPS works fine.

[Aaron Albright (albrigha-deactivatedaccount)]

What version of HPLIP are you using? If not using 3.9.2 please test with that and let me know if it's still a problem.

Thanks!

Aaron

[lujana (lujana-nakhodka)]

3.9.4 - problem remains.

[Iakov Davydov (iakov-davydov)]

I have the same problem.

It seems to be related to non-latin characters in organization name in MFP settings. I just replaced code with quick&dirty fix which I don't show because it's really not the right way.

P.S. Ubuntu Jaunty