quickcam e3500 failure

[Tomasz Grzegurzko]

Binary package hint: linux-image-2.6.27-7-generic

My Logitech QuickCam E3500 worked nicely through all the Ubuntu Intrepid prereleases and now that's it's been finalised something has gone awry:

[ 5695.873991] usb 1-3: USB disconnect, address 7
[ 5698.484062] usb 1-3: new high speed USB device using ehci_hcd and address 8
[ 5698.751543] usb 1-3: configuration #1 chosen from 1 choice
[ 5698.752624] uvcvideo: Found UVC 1.00 device <unnamed> (046d:09a4)
[ 5698.789245] input: UVC Camera (046d:09a4) as /devices/pci0000:00/0000:00:13.2/usb1/1-3/1-3:1.0/input/input9
[ 5699.800171] 8:3:1: cannot get freq at ep 0x86
[ 5700.196108] uvcvideo: Failed to query (1) UVC control 1 (unit 0) : -110 (exp. 26).

Downloading, compiling and installing the latest uvcvideo driver (svn r262) fixes all problems with the probing and usage of this card.

[Tomasz Grzegurzko (tomasz89)]

Looks like a lot of logitech devices have this particular fault <http://linux-uvc.berlios.de/#documentation>
The original driver from the Intrepid kernel behaves just the same as the 262 SVN revision -- sometimes it doesn't work and spits out similar messages as originally described.

[Dave Neary (dneary)]

I also have this problem with a Logitech E 3500 - listed everywhere as being perfectly supported.

I do get video at a very small resolution, but trying to change the resolution, or trying to access any resolution over 176x144, results in the application blocking up. Even taking photos with Cheese, for example, blocks the desktop and is quite unusable.

Tomasz, where can I get this 262 SVN revision you speak of? On the linux-uvc site, I read that everything is managed with Mercurial, and that uvcvideo has been part of the kernel since 2.6.24.

[Tomasz Grzegurzko (tomasz89)]

I checked out the code locally, somewhere on http://linux-uvc.berlios.de it mentioned where, but here's the SVN link:

svn://svn.berlios.de/linux-uvc/linux-uvc/trunk

(looks like they're at r263 now too).

[Dave Neary (dneary)]

Tomasz Grzegurzko wrote:
> I checked out the code locally, somewhere on http://linux-uvc.berlios.de
> it mentioned where, but here's the SVN link:
>
> svn://svn.berlios.de/linux-uvc/linux-uvc/trunk
>
> (looks like they're at r263 now too).

There's a warning on that website - "please don't use SVN except for
historical purposes" - it's been integrated into the kernel, and is now
developed elsewhere.

Any ideas what change might have introduced this regression?

--
Dave Neary
<email address hidden>
Tel: [phone]
Cell: [phone]

[Tomasz Grzegurzko (tomasz89)]

From what I read off this web site, it seems the logitech cameras themselves have an issue with their firmware. I found even when using the latest sources of linux-uvc I still had issues with the camera dropping off, which I could fix by reloading the module and/or unplugging/replugging the camera.

[kernel-janitor (kernel-janitor)]

Hi Tomasz,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/karmic .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 293409

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Tomasz Grzegurzko (tomasz89)]

I don't have access to this hardware any more therefore cannot test, perhaps some of the other contributors to this bug report can continue with the diagnosis from here.

Thanks anyway.

[tkj (tkjones)]

I have the Logitech QuickCam E3500 and I am having a few problems with it. It works fine in wxCam but not Skype (the Test video option just hangs) or Cheese (crashes). I tried running apport-collect but I'm struggling to give it the appropriate access to my laptop. Can anyone help?

[tkj (tkjones)]

When I connect the webcam, I see the following in /var/log/messages:

Sep 26 17:01:09 tkj-laptop kernel: [ 3350.752192] usb 1-1: new high speed USB device using ehci_hcd and address 4
Sep 26 17:01:09 tkj-laptop kernel: [ 3350.992154] usb 1-1: configuration #1 chosen from 1 choice
Sep 26 17:01:09 tkj-laptop kernel: [ 3350.992444] uvcvideo: Found UVC 1.00 device <unnamed> (046d:09a4)
Sep 26 17:01:09 tkj-laptop kernel: [ 3351.016140] input: UVC Camera (046d:09a4) as /devices/pci0000:00/0000:00:1d.7/usb1/1-1/1-1:1.0/input/input10
Sep 26 17:01:10 tkj-laptop kernel: [ 3352.057204] 4:3:1: cannot get freq at ep 0x86
Sep 26 17:01:11 tkj-laptop pulseaudio[3858]: alsa-util.c: Device hw:1 doesn't support 44100 Hz, changed to 16000 Hz.
Sep 26 17:01:11 tkj-laptop pulseaudio[3858]: alsa-util.c: Device hw:1 doesn't support 2 channels, changed to 1.
Sep 26 17:01:11 tkj-laptop pulseaudio[3858]: module-alsa-source.c: Your kernel driver is broken: it reports a volume range from 23.00 dB to 23.00 dB which makes no sense.

[Xavier Lopez (xavierlr)]

Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: xavier 1783 F.... pulseaudio
 /dev/snd/controlC0: xavier 1783 F.... pulseaudio
 /dev/snd/pcmC0D0p: xavier 1783 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xcbdf8000 irq 19'
   Mixer name : 'Realtek ALC883'
   Components : 'HDA:10ec0883,1043c603,00100002'
   Controls : 38
   Simple ctrls : 21
Card1.Amixer.info:
 Card hw:1 'U0x46d0x9a4'/'USB Device 0x46d:0x9a4 at usb-0000:00:1d.7-4, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:09a4'
   Controls : 2
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined
   Capture channels: Mono
   Limits: Capture 0 - 14
   Mono: Capture 8 [57%] [29.75dB] [on]
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=3e597482-6aae-49d2-9c08-f08607152abf
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic root=UUID=344a462c-9575-4e40-bcf7-28602b796c7b ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=en_GB.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-14-generic N/A
 linux-firmware 1.24
RfKill:

Uname: Linux 2.6.31-14-generic i686
UserGroups: adm admin audio cdrom dialout dip fax fuse lpadmin netdev plugdev sambashare scanner tape video
WpaSupplicantLog:

dmi.bios.date: 06/06/2007
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0903
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: P5L-VM 1394
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0903:bd06/06/2007:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP5L-VM1394:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Xavier Lopez (xavierlr)]

I think I have the same problem. When I start ubuntu with Quickcam 3500 it brokes my pulseaudio but when I unplug and plug again it works nice.

My syslog says:
pulseaudio[1709]: alsa-mixer.c: Your kernel driver is broken: it reports a volume range from 23.00 dB to 23.00 dB which makes no sense

I think that is a input mic problem.

I have ubuntu karmic

[Pablo Pernot (pablo-pernot)]

as me

look at bug 333565

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 293409

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Dave Neary (dneary)]

For my part I'm 3 years away from this bug, so if you're waiting for me to reproduce this to get logs, might as well mark it incomplete straight away.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Martin Gyurko (gyurma)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC3: gyurma 1795 F.... pulseaudio
 /dev/snd/pcmC3D0c: gyurma 1795 F...m pulseaudio
 /dev/snd/controlC1: gyurma 1795 F.... pulseaudio
 /dev/snd/controlC0: gyurma 1795 F.... pulseaudio
CRDA: Error: [Errno 2] Nincs ilyen fájl vagy könyvtár
Card0.Amixer.info:
 Card hw:0 'SB'/'HDA ATI SB at 0xf7ff4000 irq 16'
   Mixer name : 'Realtek ALC889'
   Components : 'HDA:10ec0889,14627576,00100004'
   Controls : 37
   Simple ctrls : 22
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xf9d7c000 irq 19'
   Mixer name : 'Nvidia GPU 14 HDMI/DP'
   Components : 'HDA:10de0014,10de0101,00100100'
   Controls : 16
   Simple ctrls : 4
Card2.Amixer.info:
 Card hw:2 'U0x46d0x9a4'/'USB Device 0x46d:0x9a4 at usb-0000:00:13.2-6, high speed'
   Mixer name : 'USB Mixer'
   Components : 'USB046d:09a4'
   Controls : 2
   Simple ctrls : 1
Card2.Amixer.values:
 Simple mixer control 'Mic',0
   Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
   Capture channels: Mono
   Limits: Capture 0 - 14
   Mono: Capture 9 [64%] [30.50dB] [on]
Card3.Amixer.info:
 Card hw:3 'CX8801'/'Conexant CX8801 at 0xfc000000'
   Mixer name : 'CX88'
   Components : ''
   Controls : 4
   Simple ctrls : 3
DistroRelease: Ubuntu 11.10
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: MICRO-STAR INTERNATIONAL CO.,LTD MS-7576
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-15-generic root=UUID=97d47e3f-e8b3-43de-9fad-f825e991fd19 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-15.24-generic 3.0.13
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-15-generic N/A
 linux-backports-modules-3.0.0-15-generic N/A
 linux-firmware 1.60
RfKill:

Tags: oneiric running-unity
Uname: Linux 3.0.0-15-generic x86_64
UpgradeStatus: Upgraded to oneiric on 2011-12-14 (5 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 07/20/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V1.4
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 790GX-G65 (MS-7576)
dmi.board.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: MICRO-STAR INTERNATIONAL CO.,LTD
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV1.4:bd07/20/2009:svnMICRO-STARINTERNATIONALCO.,LTD:pnMS-7576:pvr1.0:rvnMICRO-STARINTERNATIONALCO.,LTD:rn790GX-G65(MS-7576):rvr1.0:cvnMICRO-STARINTERNATIONALCO.,LTD:ct3:cvr1.0:
dmi.product.name: MS-7576
dmi.product.version: 1.0
dmi.sys.vendor: MICRO-STAR INTERNATIONAL CO.,LTD

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

I have same problem. When booting with plugged in cam, it does not work. It sees the camera as audio input device, but you can not select it as an input at the input tab.

On the hardware Tab I see it, but not at the Input tab.

[Martin Gyurko (gyurma)]

apport information

[Martin Gyurko (gyurma)]

apport information

[penalvch (penalvch)]

Tomasz Grzegurzko, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.13-rc3

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]