Canon Selphy CP720 - not working
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
gutenprint (Ubuntu) |
Incomplete
|
Undecided
|
Unassigned |
Bug Description
I have a canon selphy CP720 and it detected and installs a driver, but it doesn't print
In ubuntu 8.04 the printer doesn't even look like it going to print, in Ubuntu 8.10 the paper makes 1 of 4 passes needed to complete a print and then stops. This has been confirmed on numerous threads.
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ibizatunes (ibizatunes) wrote : | #2 |
I have email the user PippoFranco to see if he/she can confirm the bug
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Pascal De Vuyst (pascal-devuyst) wrote : | #3 |
Looks like a problem with the gutenprint driver, reassigning.
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stop (whoopwhoop) wrote : | #4 |
I can confirm this. Tested on 8.10 64bit ubuntu and 8.04 32bit xubuntu with canon selphy cp720 (with recommended driver). On both machines printer makes one pass and then hangs, I can't see anything (yet) on the photopaper.
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stop (whoopwhoop) wrote : | #5 |
Oops, I made a mistake. I did not test on 8.10 (got it confused with some other testing), only on 8.04. Really sorry about that.
I don't have that printer anymore so I can't test; but it could be interesting if someone could check functionality on 8.10 as I can see that 8.10 has a gutenprint driver that is more up to date.
Current version is 5.2.3 <--http://
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Andreas Moog (ampelbein) wrote : | #6 |
Closing here since this can't be investigated any more. Please reopen if you encounter the problem again.
Changed in gutenprint (Ubuntu): | |
status: | New → Invalid |
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stop (whoopwhoop) wrote : | #7 |
I can still confirm that the canon selphy cp720 does not print with hardy.
Changed in gutenprint (Ubuntu): | |
status: | Invalid → New |
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Pascal De Vuyst (pascal-devuyst) wrote : | #8 |
Everyone who has this printer please either upgrade to Ubuntu 9.04 or test the newer gutenprint 5.2.2 package from http://
If you still experience problems with the newer gutenprint please provide your cups error_log as described here: https:/
If you are using Ubuntu 9.04 please open a terminal and run the following command as it will automatically gather useful debugging information:
apport-collect 292016
For Ubuntu 8.04, please attach the output of the printingbuginfo script https:/
Thanks!
Changed in gutenprint (Ubuntu): | |
status: | New → Incomplete |
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stop (whoopwhoop) wrote : apport-collect data | #9 |
Architecture: i386
DistroRelease: Ubuntu 9.04
Lpstat: apparaat voor CP720: usb://Canon/CP720
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 014: ID 04a9:3143 Canon, Inc.
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: Acer Aspire 1600
Package: gutenprint
Papersize: a4
PpdFiles: CP720: Canon SELPHY-CP-720 - CUPS+Gutenprint v5.2.3
ProcCmdLine: root=UUID=
ProcEnviron:
SHELL=/bin/bash
LANG=nl_NL.UTF-8
ProcVersionSign
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
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stop (whoopwhoop) wrote : | #10 |
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stop (whoopwhoop) wrote : | #11 |
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stop (whoopwhoop) wrote : | #12 |
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stop (whoopwhoop) wrote : | #13 |
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stop (whoopwhoop) wrote : | #14 |
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stop (whoopwhoop) wrote : | #15 |
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stop (whoopwhoop) wrote : | #16 |
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stop (whoopwhoop) wrote : | #17 |
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stop (whoopwhoop) wrote : | #18 |
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stop (whoopwhoop) wrote : | #19 |
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stop (whoopwhoop) wrote : | #20 |
As you can see by my entries above I have executed apport-collect after having a couple of attempts printing with the Canon Selphy CP720 on a Jaunty machine.
As a side note it makes only one pass through the printer and stalls there (with a white piece of paper hanging out of the printer), after a while the "print status" reports it is done printing.
I have not attempted running this printer on Hardy with the gutenprint 5.2.2 deb as I concluded: if it doesn't work in Jaunty with gutenprint 5.2.3 it won't work on Hardy with gutenprint 5.2.2. I am a little hesitant at installing third party deb files (although they seem trustworthy) on a (company) machine I do not own. If the 5.2.3 drivers would have worked on Jaunty I would have tried 5.2.2 on Hardy (but alas they didn't). I will experiment on Hardy if more information becomes available.
Hope the information I provided is useful, and please inform me if and how I can be of further assistance.
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Till Kamppeter (till-kamppeter) wrote : | #21 |
http://
The job is passing through all filters without any errors. So it seems that the problem is the driver, sending a data stream which the printer does not understand completely (probably working with a similar model). Nevertheless check whether you have selected the correct paper size ("Postcard" and "4x6 Photo" are not exactly the same).
Please report this bug upstream on http://
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stop (whoopwhoop) wrote : | #22 |
I tried various paper sizes (as well as a custom size) on Jaunty and Hardy and they all fail, with making just one pass through the printer and leaving the white paper sticking out.
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Elwe (fabien-loricco) wrote : apport-collect data | #23 |
Architecture: i386
DistroRelease: Ubuntu 9.04
Lpstat:
périphérique pour CP720 : usb://Canon/CP720
périphérique pour Epson-Stylus-
MachineType: System manufacturer System Product Name
Package: gutenprint
Papersize: a4
PpdFiles:
Epson-
CP720: Canon SELPHY-CP-720 - CUPS+Gutenprint v5.2.3
ProcCmdLine: root=UUID=
ProcEnviron:
SHELL=/bin/bash
PATH=(custom, user)
LANG=fr_CH.UTF-8
ProcVersionSign
Uname: Linux 2.6.28-13-generic i686
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
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Elwe (fabien-loricco) wrote : | #24 |
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Elwe (fabien-loricco) wrote : | #25 |
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Elwe (fabien-loricco) wrote : | #26 |
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Elwe (fabien-loricco) wrote : | #27 |
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Elwe (fabien-loricco) wrote : | #28 |
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Elwe (fabien-loricco) wrote : | #29 |
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Elwe (fabien-loricco) wrote : | #30 |
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Elwe (fabien-loricco) wrote : | #31 |
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Elwe (fabien-loricco) wrote : | #32 |
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Elwe (fabien-loricco) wrote : | #33 |
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Elwe (fabien-loricco) wrote : | #34 |
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stop (whoopwhoop) wrote : | #35 |
I have added a bug report to the sourceforge Gutenprint development page a while back:
http://
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Alex Peters (alex-peters) wrote : apport-collect data | #36 |
Architecture: amd64
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
LiveMediaBuild: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Lpstat:
device for brother: dnssd:/
device for canon: usb://Canon/CP720
MachineType: Gigabyte Technology Co., Ltd. G31M-S2L
Package: gutenprint (not installed)
Papersize: a4
PpdFiles:
brother: Brother MFC-410CN CUPS v1.1
canon: Canon SELPHY-CP-720 - CUPS+Gutenprint v5.2.4
ProcCmdLine: BOOT_IMAGE=
ProcEnviron:
SHELL=/bin/bash
LANG=en_AU.UTF-8
ProcVersionSign
Uname: Linux 2.6.31-16-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin netdev plugdev sambashare
XsessionErrors:
(gnome-
(gnome-
(polkit-
(nautilus:1911): Eel-CRITICAL **: eel_preferences
dmi.bios.date: 06/05/2008
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F6
dmi.board.name: G31M-S2L
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSof
dmi.product.name: G31M-S2L
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
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Alex Peters (alex-peters) wrote : BootDmesg.txt | #37 |
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Alex Peters (alex-peters) wrote : CupsErrorLog.txt | #38 |
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Alex Peters (alex-peters) wrote : CurrentDmesg.txt | #39 |
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Alex Peters (alex-peters) wrote : Locale.txt | #40 |
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Alex Peters (alex-peters) wrote : Lspci.txt | #41 |
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Alex Peters (alex-peters) wrote : Lsusb.txt | #42 |
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Alex Peters (alex-peters) wrote : PrintingPackages.txt | #43 |
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Alex Peters (alex-peters) wrote : ProcCpuinfo.txt | #44 |
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Alex Peters (alex-peters) wrote : ProcInterrupts.txt | #45 |
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Alex Peters (alex-peters) wrote : ProcModules.txt | #46 |
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Alex Peters (alex-peters) wrote : UdevDb.txt | #47 |
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Alex Peters (alex-peters) wrote : UdevLog.txt | #48 |
Changed in gutenprint (Ubuntu): | |
status: | Incomplete → New |
tags: | added: apport-collected |
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Pascal De Vuyst (pascal-devuyst) wrote : | #49 |
The Ubuntu versions mentioned in this bug report are no longer suported.
Is this still an issue with a supported release (with newer gutenprint)?
Changed in gutenprint (Ubuntu): | |
status: | New → Incomplete |
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Shaun Murray (shaun-42) wrote : | #50 |
I can confirm it's not working on Ubuntu 12.04.
It also doesn't work on MacOSX 10.7 with the Gutenprint driver. Canon do not supply a driver anymore for OSX.
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mlho (ong-mark) wrote : | #51 |
Same issue for me with 12.04 and Selphy CP750. However, came across this thread (link below) on the Ubuntu forums which suggests installing the CP520 driver instead works fine. I have done this and the printer works.
http://
This problem is discussed ubuntuforums. org/showthread. php?t=839619 ubuntuforums. org/showthread. php?p=5245617
http://
and
http://