Realplayer crashes when opening stream

[Jan Rüegg]

Binary package hint: realplayer

When opening the attached file, the Realplayer crashes with the message

/usr/bin/realplayer: line 57: 18996 Floating point exception(core dumped) $HELIX_LIBS/realplay.bin "$@"

I'm using a 64-bit Intrepid Ubuntu:

Description: Ubuntu intrepid (development branch)
Release: 8.10

[Ivars Strazdiņš (ivars-strazdins)]

I am experiencing the same problem here.

ivarss@poga:~$ cat /etc/*rel*
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=8.10
DISTRIB_CODENAME=intrepid
DISTRIB_DESCRIPTION="Ubuntu 8.10"

ivarss@poga:~$ dpkg -l | grep realplayer
ii realplayer 11.0.0-0.2medibuntu2 RealPlayer 10 based on the open source Helix

...
(realplay.bin:20123): Pango-CRITICAL **: pango_layout_set_text: assertion `layout != NULL' failed

(realplay.bin:20123): Pango-CRITICAL **: pango_layout_get_pixel_extents: assertion `PANGO_IS_LAYOUT (layout)' failed
Opening ALSA PCM device default
/usr/bin/realplay: line 57: 20123 Floating point exception$HELIX_LIBS/realplay.bin "$@"
ivarss@poga:~$

[Ivars Strazdiņš (ivars-strazdins)]

Indeed, this installation also is amd64

[Ivars Strazdiņš (ivars-strazdins)]

actually, unchecking "Use XVideo" under Tools->Preferences->Hardware tab makes it work.

[Jan Rüegg (rggjan)]

No, unchecking this option does not make it work for me... still crashnig without "Use XVideo"

[Scott Wegner (swegner)]

I was experiencing a crash when loading a *.rm stream in a fresh install of realplayer. Unchecking "Use XVideo" as Ivars suggests did work for me. This may be a different crash than others are experiencing, though.

For completeness, I'm using a Toshiba laptop, with the latest realplayer package from the Medibuntu repository. Running Ubuntu Intrepid x86, with default ATI video driver and standard Compiz running.

[Waldir Leoncio (wleoncio)]

Same problem on an Acer Aspire 5920. Disabling XVideo didn't work. I got a slightly different error message when running from terminal:

"/usr/bin/realplay: line 54: 19194 Floating point exception$HELIX_LIBS/realplay.bin "$@""

Running RealPlayer 11.0.0.4028 (Gold) on intrepid.

[Waldir Leoncio (wleoncio)]

Update: worked when I changed audio driver from ALSA to OSS. Go figure.

[Waldir Leoncio (wleoncio)]

But then again, I got no sound when selecting OSS, so I'm stuck again.

Sorry for triple posting, I'll try to test my stuff further before posting next time. :-P

[Tim Abell (tim-abell)]

same problem here.
real's online tech support couldn't give a toss and just said post to the messageboard. messageboard is no help. I hate closed source. damn the bbc for making us use this rubbish.

my post: http://real.lithium.com/real/board/message?board.id=realplayer&thread.id=28319

apparently related: https://bugs.helixcommunity.org/show_bug.cgi?id=8359
and https://bugs.helixcommunity.org/show_bug.cgi?id=2968
and https://helixbeta.org/projects/player/forums/entry/1843

[GrumpyPiano (grumpypiano)]

I get this problem when I use ALSA.

@Waldir Leoncio: If you're using pulseaudio like me you have to run realplayer like this: "padsp realplayer".

Only problem is that wouldn't help for the firefox plugin. :(

[Tim Abell (tim-abell)]

I don't know what audio system I'm using, but for the record padsp didn't help me.

padsp realplay rtsp://rm-acl.bbc.co.uk:554/1xtracoyopa/1xtra_-_tuesday_0000.ra
Warning: LD_PRELOAD="libpulsedsp.so"
ALSA lib pcm_dmix.c:1008:(snd_pcm_dmix_open) unable to open slave
...
ALSA lib pcm_dmix.c:1008:(snd_pcm_dmix_open) unable to open slave
/usr/bin/realplay: line 57: 13747 Floating point exception$HELIX_LIBS/realplay.bin "$@"

[Micah Gersten (micahg)]

Thank you for taking the time to report this bug and trying to help make Ubuntu better. However, it seems that you are not using a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!

If you are interested in learning more about software repositories and Ubuntu the following pages should be informative:

1. http://www.ubuntu.com/community/ubuntustory/components - information about Ubuntu repositories
2. https://help.ubuntu.com/community/Repositories - information regarding managing repositories

We are closing this bug report and converting it to a question in the support tracker. We appreciate the difficulties you are facing, but it would make more sense to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs .