Ubuntu
cups package

printer not printing

Bug #281869 reported by Dan on 2008-10-11

This bug report is a duplicate of: Bug #363522: HP LaserJet P1005 unusable in 8.04 and 9.04 & 9.10. Edit Remove

Affects		Status	Importance	Assigned to	Milestone
	cups (Ubuntu)	New	Undecided	Unassigned

Bug Description

Binary package hint: firefox-3.0

I just switched to using Ubuntu. My printer was recognized, but when I send a document to print it does not print. It tells me the job was completed, but nothing happened. Here is an attachment of what the computer gathered as the problem. New to this so bear with me please!!!

ProblemType: Bug
Architecture: i386
Date: Sat Oct 11 14:13:53 2008
DistroRelease: Ubuntu 8.04
NonfreeKernelModules: fglrx
Package: firefox-3.0 3.0.3+build1+nobinonly-0ubuntu0.8.04.1
PackageArchitecture: i386
ProcEnviron:
PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-19-generic i686

Tags:

Revision history for this message

Dan (trooper10173) wrote on 2008-10-11:

Bug Report Edit (1.3 KiB, text/plain)
Dependencies.txt Edit (2.7 KiB, text/plain; charset="utf-8")
ExtensionSummary.txt Edit (658 bytes, text/plain; charset="utf-8")
profiles.ini.txt Edit (94 bytes, text/plain; charset="utf-8")

Micah Gersten (micahg) on 2009-05-18

affects:

firefox-3.0 (Ubuntu) → cups (Ubuntu)

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2009-05-18:

Problem is that your printer needs a firmware file which must be loaded into the printer each time the printer is turned on. The file is under a proprietary license and therefore not shipped with the distribution.

This is solved in Jaunty and Karmic. In these Ubuntu versions system-config-printer automatically calls a tool of the HPLIP package which downloads HP's firmware files through the internet. In Hardy you need to call this tool manually. Try at first to run

sudo hp-plugin -i

in a terminal window. If this does not work, try

sudo apt-get install hplip-gui
sudo hp-setup

If you have to use the second solution, you will get a wizard creating a new print queue for your printer and downloading the firmware file. Remove your old print queue afterwards. The first command only downloads the firmware file.

Now turn off and turn on your printer to trigger the firmware upload into the printer. From now on your printer should work.