[i865g] ACER AL1715 inactive on boot 8.10 Beta

[Christopher]

After updating from 8.04 to 8.10 Beta, my Acer 1715 monitor is not behaving. The Ubuntu logo and progress window display properly, but after the boot is finished it is inactive. I can hear the login sound and type my username and password, hear the welcome sound but there is no display. I changed the monitor to my old HP Pavilion CRT for troubleshooting purposes and it works flawlessly.

This is the information derived from WinXP:

Name Intel(R) 82865G Graphics Controller

PNP Device ID PCI\VEN_8086&DEV_2572&SUBSYS_02851014&REV_02\3&61AAA01&0&10

Adapter Type Intel(R) 82865G Graphics Controller, Intel Corporation compatible

Adapter Description Intel(R) 82865G Graphics Controller

Adapter RAM 96.00 MB (100,663,296 bytes)

Installed Drivers ialmrnt5.dll

Driver Version 6.14.10.4299

INF File oem55.inf (i865G section)

Color Planes 1

Color Table Entries 4294967296

Resolution 1152 x 864 x 75 hertz

Bits/Pixel 32

Memory Address 0xF0000000-0xF7FFFFFF

Memory Address 0xE8000000-0xE807FFFF

I/O Port 0x00001800-0x00001807

IRQ Channel IRQ 16

I/O Port 0x000003B0-0x000003BB

I/O Port 0x000003C0-0x000003DF

Memory Address 0xA0000-0xBFFFF

Driver c:\windows\system32\drivers\ialmnt5.sys (6.14.10.4299, 811.21 KB (830,684 bytes), 11/06/2007 11:24 AM)

[lspci]
00:00.0 Host bridge [0600]: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface [8086:2570] (rev 02)
     Subsystem: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface [8086:2570]
00:02.0 VGA compatible controller [0300]: Intel Corporation 82865G Integrated Graphics Controller [8086:2572] (rev 02)
     Subsystem: IBM Device [1014:0285]

[Christopher (soft-kristal)]

I tried to install as a Windows program using Wubi with the same result. It therefore doesn't seem to be an update problem.

[Bryce Harrington (bryce)]

Please attach the output of `lspci -vvnn`, and attach your
/var/log/Xorg.0.log file from after reproducing this issue.
If you've made any customizations to your /etc/X11/xorg.conf please
attach that as well.

[Christopher (soft-kristal)]

Bryce Harrington wrote:
> Please attach the output of `lspci -vvnn`, and attach your
> /var/log/Xorg.0.log file from after reproducing this issue.
> If you've made any customizations to your /etc/X11/xorg.conf please
> attach that as well.
>
>
> ** Changed in: xserver-xorg-video-intel (Ubuntu)
> Status: New => Incomplete
>
>
Keeping in mind that I'm a beginner when it comes to terminals and Linux
in general, how do I do that without visual reference? I can bring up
the terminal with CTRL+ALT+F2 and that comes close to the sum total of
my expertise.

Fortunately I have a laptop (happily running 8.10) to correspond with.

By the way, kudos on the ifupifdown amendment - now Intrepid restarts in
seconds instead of minutes.

Christopher

[Geir Ove Myhr (gomyhr)]

CTRL+ALT+F2 is a good start :-)

To dump the output of `lspci -vvnn` write on the command line:

lspci -vvnn > ~/lspci-vvnn.txt

This saves the output to the file lspci-vnn.txt on your home directory. Copy the files /var/log/Xorg.0.log (and I'll add /var/log/Xorg.0.old just in case) to the home directory as well:

cp /var/log/Xorg.0.log ~
cp /var/log/Xorg.0.log.old ~

Now, you can shut down (`shutdown -h now` from the command line) and replace the monitor and upload the files here from your home directory.

[Geir Ove Myhr (gomyhr)]

Thank you for the lspci --vvnn output. We still need the other files (Xorg.0.log, Xorg.0.log.old and xorg.conf).

[Bryce Harrington (bryce)]

This sounds a lot like bug 260341, although the chipset is quite different. Also I'm curious why one of the logs lists "s3virge" instead of "intel" as the driver?

Anyway, can you also please attach the output of `xrandr --verbose` and `get-edid | parse-edid` (from the read-edid package).

[Steve Beattie (sbeattie)]

This bug was reported in the Intrepid development cycle; removing regression-potential and marking as regression-release.

[Bryce Harrington (bryce)]

[This is an automatic notice.]

We'd like to forward your bug upstream, however upstream requires
that you first test it against their newer driver code.

To save you the effort of building the driver from source, we've built
packages for the driver and its new dependencies.

So you have a couple options:

 1. Download and test .debs for intrepid, from:
     https://edge.launchpad.net/~intel-gfx-testing/+archive

 -or-

 2. Download and test the Jaunty alpha-2 (or newer) Live CD,
     (which includes a beta of the new xserver 1.6 as well).
     See http://cdimage.ubuntu.com/releases/9.04/ for ISOs

Thanks ahead of time! You can simply reply to this email to report your
findings.

P.S., if you wish to forward your bug upstream yourself, please follow
these directions to do so:
  http://intellinuxgraphics.org/how_to_report_bug.html

[Christopher (soft-kristal)]

Since my last post I have replaced the computer in question after having
had a motherboard issue but still had the same problem with the Acer
AL1715 monitor and the Intel onboard graphic card on the new computer.
The monitor power light just flashed back and forth from green to amber
with no display. Adding an N-vidia based graphic card solved the problem.

I have attached the latest Xorg.0.log.

Bryce Harrington wrote:
> ** Description changed:
>
> After updating from 8.04 to 8.10 Beta, my Acer 1715 monitor is not
> behaving. The Ubuntu logo and progress window display properly, but
> after the boot is finished it is inactive. I can hear the login sound
> and type my username and password, hear the welcome sound but there is
> no display. I changed the monitor to my old HP Pavilion CRT for
> troubleshooting purposes and it works flawlessly.
>
> This is the information derived from WinXP:
>
> Name Intel(R) 82865G Graphics Controller
>
> PNP Device ID
> PCI\VEN_8086&DEV_2572&SUBSYS_02851014&REV_02\3&61AAA01&0&10
>
> Adapter Type Intel(R) 82865G Graphics Controller, Intel Corporation
> compatible
>
> Adapter Description Intel(R) 82865G Graphics Controller
>
> Adapter RAM 96.00 MB (100,663,296 bytes)
>
> Installed Drivers ialmrnt5.dll
>
> Driver Version 6.14.10.4299
>
> INF File oem55.inf (i865G section)
>
> Color Planes 1
>
> Color Table Entries 4294967296
>
> Resolution 1152 x 864 x 75 hertz
>
> Bits/Pixel 32
>
> Memory Address 0xF0000000-0xF7FFFFFF
>
> Memory Address 0xE8000000-0xE807FFFF
>
> I/O Port 0x00001800-0x00001807
>
> IRQ Channel IRQ 16
>
> I/O Port 0x000003B0-0x000003BB
>
> I/O Port 0x000003C0-0x000003DF
>
> Memory Address 0xA0000-0xBFFFF
>
> Driver c:\windows\system32\drivers\ialmnt5.sys (6.14.10.4299, 811.21 KB
> (830,684 bytes), 11/06/2007 11:24 AM)
> +
> + [lspci]
> + 00:00.0 Host bridge [0600]: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface [8086:2570] (rev 02)
> + Subsystem: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface [8086:2570]
> + 00:02.0 VGA compatible controller [0300]: Intel Corporation 82865G Integrated Graphics Controller [8086:2572] (rev 02)
> + Subsystem: IBM Device [1014:0285]
>
>

[Bryce Harrington (bryce)]

Christopher, are you still interested in seeing this bug investigated? If so, next I'd like to forward this issue upstream, but first it must be retested on latest development version of Karmic to make sure the issue still happens there with the latest code. ISO images are available at http://cdimages.ubuntu.com/releases/karmic/. If you can reproduce it in the LiveCD environment, you shouldn't need to modify your installed system. Also please attach a fresh Xorg.0.log and dmesg from this testing.

[Red (original-red)]

I'm having a similar problem - the monitor goes into standby as soon as X starts when using the "intel" driver, but when the default video driver is used for X it works fine, but with no 3D acceleration (i assume it's fallen back to the VESA driver). Unfortunately for me there's no upgrade slots (everything onboard), so this is actually an issue.

What I think may be happening is the card may not be initialising properly.

here's "sudo lspci -v"
+++++++++++++++++
00:00.0 Host bridge: Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface (rev 02)
 Subsystem: Dell Device 0151
 Flags: bus master, fast devsel, latency 0
 Memory at f8000000 (32-bit, prefetchable) [size=64M]
 Capabilities: [e4] Vendor Specific Information <?>
 Kernel driver in use: agpgart-intel
 Kernel modules: intel-agp

00:02.0 VGA compatible controller: Intel Corporation 82865G Integrated Graphics Controller (rev 02)
 Subsystem: Dell Device 0151
 Flags: fast devsel, IRQ 11
 Memory at f0000000 (32-bit, prefetchable) [size=128M]
 Memory at feb80000 (32-bit, non-prefetchable) [size=512K]
 I/O ports at ed98 [size=8]
 Capabilities: [d0] Power Management version 1
 Kernel modules: intelfb

00:1d.0 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1 (rev 02)
 Subsystem: Dell Device 0151
 Flags: bus master, medium devsel, latency 0, IRQ 16
 I/O ports at ff80 [size=32]
 Kernel driver in use: uhci_hcd

00:1d.2 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3 (rev 02)
 Subsystem: Dell Device 0151
 Flags: bus master, medium devsel, latency 0, IRQ 18
 I/O ports at ff40 [size=32]
 Kernel driver in use: uhci_hcd

00:1d.3 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4 (rev 02)
 Subsystem: Dell Device 0151
 Flags: bus master, medium devsel, latency 0, IRQ 16
 I/O ports at ff20 [size=32]
 Kernel driver in use: uhci_hcd

00:1d.7 USB Controller: Intel Corporation 82801EB/ER (ICH5/ICH5R) USB2 EHCI Controller (rev 02) (prog-if 20)
 Subsystem: Dell Device 0151
 Flags: bus master, medium devsel, latency 0, IRQ 23
 Memory at ffa80800 (32-bit, non-prefetchable) [size=1K]
 Capabilities: [50] Power Management version 2
 Capabilities: [58] Debug port: BAR=1 offset=00a0
 Kernel driver in use: ehci_hcd

00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev c2)
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=32
 I/O behind bridge: 0000d000-0000dfff
 Memory behind bridge: fea00000-feafffff
 Kernel modules: shpchp

00:1f.0 ISA bridge: Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge (rev 02)
 Flags: bus master, medium devsel, latency 0
 Kernel modules: iTCO_wdt, intel-rng

00:1f.1 IDE interface: Intel Corporation 82801EB/ER (ICH5/ICH5R) IDE Controller (rev 02) (prog-if 8a [Master SecP PriP])
 Subsystem: Dell Device 0151
 Flags: bus master, medium devsel, latency 0, IRQ 18
 I/O ports at 01f0 [size=8]
 I/O ports at 03f4 [size=1]
 I/O ports at 0170 [size=8]
 I/O ports at 0374 [size=1]
 I/O ports at ffa0 [size=16]
 Memory at feb7fc00 (32-bit, non-prefetchable) [size=1K]
 Kernel driver in use: ata_piix

00:1f.3 SMBus: Intel Corporation 8...

[Christopher (soft-kristal)]

I would like to summarize problems I have had with Acer monitors. I had an Acer monitor that had problems with every Alpha since I began testing Intrepid an all subsequent versions. The desktop itself has been replaced twice and now has an Emachines monitor, manufactured by Acer.

At first I thought it was the graphic card, but that has been changed with each new machine purchased, so it seems the problem lies in the monitor itself .

The problems seem to go away when the final versions are released.