HPLIP Toolbox doesnt work out of the box

Bug #26413 reported by Martin Willemoes Hansen
8
Affects Status Importance Assigned to Milestone
hplip (Ubuntu)
Invalid
Medium
Matthias Klose
Dapper
Fix Released
Undecided
Unassigned

Bug Description

HP NC4200, dapper beta 1

System -> Preferences -> HPLIP Toolbox cant load out of the box.

/usr/bin/hp-toolbox, seems to be missing the QT lib

Matt Zimmerman (mdz)
Changed in hplip:
assignee: nobody → doko
Matthias Klose (doko)
Changed in hplip:
status: Unconfirmed → In Progress
Revision history for this message
Matthias Klose (doko) wrote :

fixed in hplip (0.9.6-1ubuntu7) dapper

Changed in hplip:
status: In Progress → Fix Released
Revision history for this message
Martin Willemoes Hansen (mwh) wrote :

I't doesnt work out of the box on neither Dapper Final or Edgy.

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Did you install your printer with the hp backend?
Printer maintenance with hp-toolbox only works with the hp backend.
Please attach your /etc/cups/printers.conf file.
How to install your printer with the hp backend is discribed here: https://help.ubuntu.com/community/HpPrinterInstallationAndMaintenanceDapper

Revision history for this message
Martin Willemoes Hansen (mwh) wrote :

I don't have a printer attached.

I just noticed that I cant start the program.

Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Be more descriptive next time...
I tought the HP NC 4200 was a printer but it appears to be a laptop.
HPLIP toolbox is meant for printer maintenance like aligning and cleaning ink cartridges and status information like ink level. It is mainly meant for HP inkjet printers, but doesn't work for all HP printers or non-HP printers. Please look at /usr/share/doc/hplip/hplip_readme.html#Device to find out if HPLIP Toolbox works for your HP printer.
Since it doesn't work for every printer HPLIP Toolbox is hidden in the System menu by default in Dapper and Edgy, you should only unhide it if it works with your HP printer model.
I don't see any problems with that.
I'm closing this bug as rejected, if you see any problems please reopen the bug.

Changed in hplip:
status: Fix Released → Rejected
Revision history for this message
Martin Willemoes Hansen (mwh) wrote :

Okay, I think it was because I saw the icon at one time in hoary I think and I could not load it, and the error message was that the qt-lib was missing ..

So I guess when I plug in a hp printer it will install the missing lib and load the tool.

Changed in hplip:
status: Unconfirmed → Fix Released
Revision history for this message
Pascal De Vuyst (pascal-devuyst) wrote :

Martin,
This problem is only present in Edgy, in Dapper HPLIP Toolbox gives a dialog message to install python-qt3.
This bug is really confusing since you mention Breezy, Dapper and Edgy releases! You forgot to mention Warty ;-)
I have opened a new bug #54667 for this problem in Edgy.

Changed the status of this bug:
- Fix Released for Dapper
- Rejected for Edgy (because it's too confusing), reopened as bug #54667. Add further Edgy related comments there.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.