JMicron SATA Controller. Problem booting with kernel 2.6.24-19. Boots fine with kernel 2.6.22-14

[euthymos]

Binary package hint: linux-image-2.6.24-19-generic

Hard disk configuration:

JMICRON JMB363 SATA CONTROLLER:
1 HDD IDE Maxtor
1 HDD ESATA2 Hitachi Dekstar T7K250

The hard disk that prevents Ubuntu 8.04.1 (that ships with kernel 2.6.24-19) from booting is the Hitachi on JMB363: if it is plugged, Ubuntu freezes on the splash screen.
If I unplug it, Ubuntu boots fine.

I replaced the kernel with an older one (2.6.22-14) and it boots fine even with the Hitachi Dekstar plugged onto the JMB363.

Newer kernel: doesn't boot.
Older kernel: boots fine.

LSPCI output:
00:00.0 Host bridge: Intel Corporation 82G33/G31/P35/P31 Express DRAM Controller (rev 02)
00:01.0 PCI bridge: Intel Corporation 82G33/G31/P35/P31 Express PCI Express Root Port (rev 02)
00:1a.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 02)
00:1a.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 02)
00:1a.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 02)
00:1a.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 02)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 02)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 02)
00:1c.4 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 5 (rev 02)
00:1c.5 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 (rev 02)
00:1d.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 02)
00:1d.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 02)
00:1d.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 02)
00:1d.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 02)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev 92)
00:1f.0 ISA bridge: Intel Corporation 82801IR (ICH9R) LPC Interface Controller (rev 02)
00:1f.2 RAID bus controller: Intel Corporation 82801 SATA RAID Controller (rev 02)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 02)
01:00.0 VGA compatible controller: nVidia Corporation GeForce 8800 GT (rev a2)
02:00.0 Ethernet controller: Marvell Technology Group Ltd. 88E8056 PCI-E Gigabit Ethernet Controller (rev 12)
03:00.0 SATA controller: JMicron Technologies, Inc. JMicron 20360/20363 AHCI Controller (rev 03)
03:00.1 IDE interface: JMicron Technologies, Inc. JMicron 20360/20363 AHCI Controller (rev 03)
05:01.0 Multimedia video controller: Conexant CX23880/1/2/3 PCI Video and Audio Decoder (rev 05)
05:01.2 Multimedia controller: Conexant CX23880/1/2/3 PCI Video and Audio Decoder [MPEG Port] (rev 05)
05:03.0 FireWire (IEEE 1394): Agere Systems FW323 (rev 70)

[euthymos (euthymos)]

Bug happens also with latest kernel from repositories.

[Leann Ogasawara (leannogasawara)]

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

[euthymos (euthymos)]

Thank you for your kind aswer!

The newer 2.6.27 kernel does not solve that problem at all.

I get those error messages during boot:
ata 7.00 : qc timeout
ata 7.00 : FAILED TO IDENTIFY (I/O error, err_mask=0x4)
ata 7.00 : INIT_DEVPARAMS FAILED, err_mask 0x8

I'm pretty sure this problem is related to some weird non-standardness of my hardware. But it works fine on Windows.

[euthymos (euthymos)]

Same problem with kernel 2.6.26.

Thank you

[euthymos (euthymos)]

See attached a screenshot of the boot error with Kernel 2.6.27

[euthymos (euthymos)]

No way to workaround the problem disabling ata7.00 "identify" process?

What's the difference between new kernel and 2.6.22 (which worked fine?).

How is it possible such a regression?

Help!

[Leann Ogasawara (leannogasawara)]

Hi Euthymos,

What happens if you try booting with 'all_generic_ide' ? Thanks.

[euthymos (euthymos)]

Can this switch interfere with the other hard disks (the ones which work) making damage to the data stored within? Some of them are arranged in RAID arrays, I'm very afraid about losing data.

[euthymos (euthymos)]

Dear ones, I've updated to Ubuntu 8.10 but it's still the same with the kernel provided. So Linux kernel is just not suitable for my system, and I see just regressions.
I think I'll switch to another system, Linux has failed for me.

[euthymos (euthymos)]

Hi, updated to 2.6.27-10 but still the same old story.
While new kernels are being released, I am forced to use a kernel that is everyday older.
Bad story...

[Jorge Gustavo (jgr)]

Hi,

With 2.6.27-9-server I'm unable to access external disks connected to the JMicron USB controller.
With previous kernels, I was able to do so, without problem.

lspci:
0a:00.0 SATA controller: JMicron Technologies, Inc. JMicron 20360/20363 AHCI Controller (rev 02)

psusb:
Bus 007 Device 010: ID 152d:2338 JMicron Technology Corp. / JMicron USA Technology Corp. JM20337 Hi-Speed USB to SATA & PATA Combo Bridge

dmesg:

[11391.230132] usb 7-1: new high speed USB device using ehci_hcd and address 11
[11391.392329] usb 7-1: configuration #1 chosen from 1 choice
[11391.393859] scsi13 : SCSI emulation for USB Mass Storage devices
[11391.394451] usb-storage: device found at 11
[11391.394468] usb-storage: waiting for device to settle before scanning
[11396.390510] usb-storage: device scan complete
[11396.391364] scsi 13:0:0:0: Direct-Access PQ: 0 ANSI: 2 CCS
[11396.394628] sd 13:0:0:0: [sdc] Attached SCSI disk
[11396.394841] sd 13:0:0:0: Attached scsi generic sg3 type 0

$ sudo fdisk /dev/sdc

Unable to read /dev/sdc

[Jorge Gustavo (jgr)]

Hi,

I discovered my previous problem was related with the power source. Without external power, the kernel was able to identify the drive but nothing else. Connecting to a working power supply solved my problem with the JMicron USB to SATA controller.

Regards

[kernel-janitor (kernel-janitor)]

Hi euthymos,

This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux 260543

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

[Mathieu Charron (elwillow)]

Architecture: amd64
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: elwillow 2659 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xfef00000 irq 21'
   Mixer name : 'Realtek ALC262'
   Components : 'HDA:10ec0262,10cf0100,00100202 HDA:11c11040,11c10001,00100200'
   Controls : 27
   Simple ctrls : 16
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=e510809c-5dde-4766-84ad-4104ec45c865
MachineType: FUJITSU 0000000000
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/vmlinuz-2.6.31-13-generic root=UUID=79acbfcb-e821-479d-af02-142013d9bf58 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_CA.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-13.45-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-13-generic N/A
 linux-firmware 1.22
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
Uname: Linux 2.6.31-13-generic x86_64
UserGroups: adm admin cdrom dialout libvirtd lpadmin plugdev sambashare
dmi.bios.date: 06/13/2008
dmi.bios.vendor: FUJITSU // Phoenix Technologies Ltd.
dmi.bios.version: Version 1.07
dmi.board.name: FJNB1DA
dmi.board.vendor: FUJITSU
dmi.chassis.type: 10
dmi.chassis.vendor: FUJITSU
dmi.modalias: dmi:bvnFUJITSU//PhoenixTechnologiesLtd.:bvrVersion1.07:bd06/13/2008:svnFUJITSU:pn0000000000:pvr:rvnFUJITSU:rnFJNB1DA:rvr:cvnFUJITSU:ct10:cvr:
dmi.product.name: 0000000000
dmi.sys.vendor: FUJITSU

[Mathieu Charron (elwillow)]

this is still not working with lastest karmic release.

[ 1133.106851] usb 2-5: new high speed USB device using ehci_hcd and address 7
[ 1133.252327] usb 2-5: configuration #1 chosen from 1 choice
[ 1133.253424] scsi8 : SCSI emulation for USB Mass Storage devices
[ 1133.253688] usb-storage: device found at 7
[ 1133.253693] usb-storage: waiting for device to settle before scanning
[ 1138.260517] usb-storage: device scan complete
[ 1138.261432] scsi 8:0:0:0: Direct-Access PQ: 0 ANSI: 2 CCS
[ 1138.262761] sd 8:0:0:0: Attached scsi generic sg2 type 0
[ 1138.276302] sd 8:0:0:0: [sdb] Attached SCSI disk
elwillow@shinku:~$ sudo fdisk /dev/sdb

Unable to read /dev/sdb
elwillow@shinku:~$

And sorry for the spam, I never used apport.

[FreaK (tuna-celik)]

Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/pcmC0D1p: freak 5153 F...m pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xf3600000 irq 22'
   Mixer name : 'Realtek ALC1200'
   Components : 'HDA:10ec0888,10250121,00100101 HDA:14f12c06,10250121,00100000'
   Controls : 24
   Simple ctrls : 14
DistroRelease: Ubuntu 9.10
HibernationDevice: RESUME=UUID=973e22a7-b3a8-4852-b5f7-97350a729a99
MachineType: Acer, inc. Aspire 5920G
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcCmdLine: root=UUID=2075868f-c017-432e-a12f-4f93a5c1d4e7 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
RelatedPackageVersions:
 linux-backports-modules-2.6.31-14-generic N/A
 linux-firmware 1.23
Uname: Linux 2.6.31-14-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WpaSupplicantLog:

dmi.bios.date: 06/18/2008
dmi.bios.vendor: Acer
dmi.bios.version: v1.3813
dmi.board.name: Chapala
dmi.board.vendor: Acer, Inc.
dmi.board.version: Not Applicable
dmi.chassis.type: 1
dmi.chassis.vendor: Acer, Inc.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAcer:bvrv1.3813:bd06/18/2008:svnAcer,inc.:pnAspire5920G:pvrNotApplicable:rvnAcer,Inc.:rnChapala:rvrNotApplicable:cvnAcer,Inc.:ct1:cvrN/A:
dmi.product.name: Aspire 5920G
dmi.product.version: Not Applicable
dmi.sys.vendor: Acer, inc.

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 260543

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]