Photosmart 8750 feeds multiple pages

[alistair]

Please refer to HPLIP Question #29945.

I wish to formally report as a bug two of the issues very fully described in that question, and reproduced exactly on my OpenSUSE 11 system. Namely:

Feeding multiple sheets of A4 paper and "...forgotten the A3 paper size completely ..."

In summary, every time I try to print a multi-page A4 document, the first page prints properly, but the printer then feeds multiple sheets of paper and/or jams before printing subsequent pages.

Also, there is no option to select paper size A3 in any application, including the HPLIP graphical front-end.

I have also had my printer replaced to try to cure the multiple sheet feeding problem to no gain. I eventually found a computer with Windows installed, and the printer appears to feed properly when driven from it.

A

[Aaron Albright (albrigha-deactivatedaccount)]

Please run hp-check -t and post the output.

Thanks!

Aaron

[alistair (alistair-tyeurgain)]

Aaron

See below.

Regards
Alistair

alistair@fuchsia:~$ hp-check -t

HP Linux Imaging and Printing System (ver. 2.8.7)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine
if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built
HPLIP supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...
warning: Invalid ppd_dir value: None

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux fuchsia 2.6.27-8-generic #1 SMP Thu Nov 6 17:38:14 UTC 2008 x86_64 GNU/Linux

Distribution:
ubuntu 8.10

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt version...
OK, version 3.17 installed.

Checking SIP version...
error: SIP not installed or version not found.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: debug

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
------------------------------------

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: cups - Common Unix Printing System...
OK, found.

Checking for dependency: cups-ddk - CUPS driver development kit...
OK, found.

Checking for dependency: cups-devel- Common Unix Printing System development files...
OK, found.

Checking for dependency: dbus - Message bus system...
OK, found.

Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.

Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.

Checking for dependency: ...

[Aaron Albright (albrigha-deactivatedaccount)]

Retest with HPLIP 3.9.2. If you still have a problem post to the answers section.

Thanks!

Aaron

[David Bushong (dbushong)]

I'm running 3.9.2 with an HP8750 and am having this exact problem.

Here's the output of hpcheck -t (summarized):

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux timber-wolf 2.6.28-12-generic #43-Ubuntu SMP Fri May 1 19:27:06 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.6.2 installed

Checking PyQt 4.x version...
OK, version 4.4.4 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.9
error_log is set to level: warn

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0

----------------------
| HPLIP INSTALLATION |
----------------------

Currently installed HPLIP version...
HPLIP 3.9.2 currently installed in '/usr/share/hplip'.

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.9.2

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=3.9.2.49
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

hp8750
------
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/Photosmart_8700_series?ip=10.4.2.87
PPD: /etc/cups/ppd/hp8750.ppd
PPD Description: HP Photosmart 8700 series Foomatic/hpijs, hpijs 2.8.7
Printer status: printer hp8750 is idle. enabled since Thu 18 Dec 2008 07:22:59 PM PST

[David Bushong (dbushong)]

Oh, sorry, not quite the *exact* same problem: I'm trying to print in US Letter mode with US Letter-sized paper. (no A3/A4 confusion involved in my case)

[Sam Solon (ssolon)]

I have also seen this bug -- in fact it's back.

As everyone else who has ever reported this bug I went through the same steps (most several years ago when I got the printer).

I contacted HP tech support who decided there was a hardware problem and shipped me a new printer.

The problem wasn't solved but, using a Windows system everything worked fine which leads me to believe that this is not a hardware problem with the printer itself.

After much frustration I finally found a note somewhere (ISTR that there was another HPLIP support forum on Sourceforce maybe?) that omeone had figured out that you *must* have the InputSlot set to a particular value to avoid this problem. I can't currently locate that item.

I thought it was "Upper" but I'm not really sure except that I did have a copy of the PPD around in my home directory and that had the DefaultInputSlot set to "Upper".

Everything worked perfectly until I upgraded my Debian system to the Lenny release when the problem returned. I tried the old fix of using input tray of "Upper" both through the GUI and by editing the PPD directly but no joy.

I upgraded to HPLIP 3.9.4b-1 from Debian's unstable distribution but I am still unable to print more than a single page without having multiple pages fed resulting in a paper jam.

Since you always seem to ask for "hp-check -t" I have added it below.

samk2:/usr/share/ppd/hpijs/HP# hp-check -t

HP Linux Imaging and Printing System (ver. 3.9.4b)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball
(.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb,
.rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the
above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait...

---------------
| SYSTEM INFO |
---------------

Basic system information:
Linux samk2 2.6.18 #1 SMP Sat Jan 6 02:30:04 PST 2007 i686 GNU/Linux

Distribution:
debian 5.0.2

HPOJ running?
No, HPOJ is not running (OK).

Checking Python version...
OK, version 2.5.2 installed

Checking PyQt 4.x version...
OK, version 4.5.1 installed.

Checking for CUPS...
Status: scheduler is running
Version: 1.3.8
error_log is set to level: debug

Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.82.4

------------------------------------
| COMPILE AND RUNTIME DEPENDENCIES |
-------------------...

[Aaron Albright (albrigha-deactivatedaccount)]

We can reproduce this and it will be fixed in a future release of HPLIP. The work around is to select the upper tray in the CUPS web interface. We have tested this on 3.9.6b and the work around does work (for us anyway..).

Sorry for the inconvenience.

Aaron