Attempting to use templates results in crash

[Jamin W. Collins]

Binary package hint: openoffice.org

I've seen similar bug reports to this, but each of the others I've found (77441, 133532, and 193097) have been listed as "Fix Released".

I am unable to create a new document from template. Any and all attempts to do so, result in OOo crashing.

File -> New -> Templates and Documents

This then brings up a window entitled "Templates and Documents - New Document".

Selecting anything from the left hand pane (New Document, Templates, My Documents, or Samples) works properly.

However, attempting to select anything from the resultant middle pane instantly crashes the application. And opens the "OpenOffice.org Document Recovery" window.

This is on a fully updated Ubuntu 8.04.1 32 bit installation.

ProblemType: Bug
Architecture: i386
Date: Mon Jul 14 12:14:19 2008
DistroRelease: Ubuntu 8.04
NonfreeKernelModules: nvidia ath_hal
Package: openoffice.org-core 1:2.4.1-1ubuntu2
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/lib/openoffice/program:/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: openoffice.org
Uname: Linux 2.6.24-19-generic i686

[Chris Cheney (ccheney)]

Does installing the 'openoffice.org' meta-package resolve the problem for you?

Thanks,

Chris Cheney

[Jamin W. Collins (jcollins)]

No, that package is and has been installed. Attached is a list of all installed packages with openoffice.org in their name.

[Chris Cheney (ccheney)]

Does moving and/or removing the ~/.openoffice.org2 directory resolve the problem? It may be some sort of user configuration issue.

Thanks,

Chris

[Jamin W. Collins (jcollins)]

Nope. I've completely deleted the directory (with no OOo apps running), same results.

[Chris Cheney (ccheney)]

Which Java JRE does openoffice.org show that it is using under Tools->Options->Java?

Thanks,

Chris Cheney

[Jamin W. Collins (jcollins)]

Only one installed on the system AFAIK:

Sun Microsystems Inc. v1.5.0_15
/usr/lib/jvm/java-1.5.0-sun-1.5.0.15/jre

[Chris Cheney (ccheney)]

Does switching to sun-java6-jre or openjdk-6-jre help resolve the problem?

Thanks,

Chris Cheney

[Jamin W. Collins (jcollins)]

Tried both sun-java6-jre and openjdk-6-jre, no change. Still getting the same immediate crash. Changed the JRE, closed all OOo apps, restarted oowriter and attempted selection.

[Nate Gingras (suboscillator)]

Confirmed on Ubuntu 8.0.4.1 w/OO 2.4.1 (latest from Ubuntu repos.)

Tried the following unsuccessfully:

- Update JRE to 1.6.0_06
- Renamed ~/.openoffice.org2
- Reinstalled openoffice.org metapackage
- Uninstalled openoffice.org-report-builder

I also checked hardy-proposed for updates, no dice.

Thanks,

Nate Gingras

[Chris Cheney (ccheney)]

Are you using any accessibility features?

I saw a related bug report that appeared to happen only when accessibility features were being used.

[Chris Cheney (ccheney)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

[Jamin W. Collins (jcollins)]

It is possible that an accessibility feature was active at the time, though I can't say for sure. I do know that they are now disabled and I am able to utilize templates. Though I have also upgraded to Intrepid at this point.