Thunderbird keeps greying out while trying to access webmail/hotmail

Bug #245296 reported by philinux
6
Affects Status Importance Assigned to Milestone
mozilla-thunderbird (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Have to force quit. Here's a backtrace from terminal.

thunderbird
*** glibc detected *** /usr/lib/thunderbird/thunderbird-bin: double free or corruption (out): 0x0000000001cb0720 ***
======= Backtrace: =========
/lib/libc.so.6[0x7fac0bd1a08a]
/lib/libc.so.6(cfree+0x8c)[0x7fac0bd1dc1c]
/usr/lib/thunderbird/libmozjs.so[0x7fac0f6d6fe5]
/usr/lib/thunderbird/libmozjs.so[0x7fac0f6907e1]
/usr/lib/thunderbird/libmozjs.so(JS_GC+0x2a)[0x7fac0f66811a]
/usr/lib/thunderbird/components/libgklayout.so[0x7fac009e7219]
/usr/lib/thunderbird/components/libgklayout.so[0x7fac009e5ea1]
/usr/lib/thunderbird/components/libgklayout.so[0x7fac009f592b]
/usr/lib/thunderbird/components/libgklayout.so[0x7fac009f59e7]
/usr/lib/thunderbird/libxpcom_core.so[0x7fac0f1f097e]
/usr/lib/thunderbird/libxpcom_core.so[0x7fac0f1f102a]
/usr/lib/thunderbird/libxpcom_core.so(PL_HandleEvent+0x19)[0x7fac0f1ecb39]
/usr/lib/thunderbird/libxpcom_core.so(PL_ProcessPendingEvents+0x4b)[0x7fac0f1ecddb]
/usr/lib/thunderbird/libxpcom_core.so[0x7fac0f1eebab]
/usr/lib/thunderbird/components/libwidget_gtk2.so[0x7fac0267dfe2]
/usr/lib/libglib-2.0.so.0(g_main_context_dispatch+0x1f2)[0x7fac0cce0262]
/usr/lib/libglib-2.0.so.0[0x7fac0cce3516]
/usr/lib/libglib-2.0.so.0(g_main_loop_run+0x1b7)[0x7fac0cce37d7]
/usr/lib/libgtk-x11-2.0.so.0(gtk_main+0xa3)[0x7fac0e284f03]
/usr/lib/thunderbird/components/libwidget_gtk2.so[0x7fac0267e395]
/usr/lib/thunderbird/components/libtoolkitcomps.so[0x7fac0176cf2e]
/usr/lib/thunderbird/thunderbird-bin[0x40781b]
/lib/libc.so.6(__libc_start_main+0xf4)[0x7fac0bcc41c4]
/usr/lib/thunderbird/thunderbird-bin[0x4039a9]
======= Memory map: ========
00400000-00415000 r-xp 00000000 08:01 16457 /usr/lib/thunderbird/thunderbird-bin
00615000-00617000 rw-p 00015000 08:01 16457 /usr/lib/thunderbird/thunderbird-bin
00617000-01d4e000 rw-p 00617000 00:00 0 [heap]
403a7000-403a8000 ---p 403a7000 00:00 0
403a8000-40ba8000 rw-p 403a8000 00:00 0
40e1a000-40e1b000 ---p 40e1a000 00:00 0
40e1b000-4161b000 rw-p 40e1b000 00:00 0
41865000-41866000 ---p 41865000 00:00 0
41866000-42066000 rw-p 41866000 00:00 0
42066000-42067000 ---p 42066000 00:00 0
42067000-42867000 rw-p 42067000 00:00 0
42867000-42868000 ---p 42867000 00:00 0
42868000-43068000 rw-p 42868000 00:00 0
43068000-43069000 ---p 43068000 00:00 0
43069000-43869000 rw-p 43069000 00:00 0
43869000-4386a000 ---p 43869000 00:00 0
4386a000-4406a000 rw-p 4386a000 00:00 0
7fabf75c7000-7fabf75ce000 r-xp 00000000 08:01 11370 /usr/lib/thunderbird/components/libxpcom_compat_c.so
7fabf75ce000-7fabf77ce000 ---p 00007000 08:01 11370 /usr/lib/thunderbird/components/libxpcom_compat_c.so
7fabf77ce000-7fabf77cf000 rw-p 00007000 08:01 11370 /usr/lib/thunderbird/components/libxpcom_compat_c.so
7fabf77cf000-7fabf77ef000 r-xp 00000000 08:01 12692 /usr/lib/thunderbird/components/libwallet.so
7fabf77ef000-7fabf79ee000 ---p 00020000 08:01 12692 /usr/lib/thunderbird/components/libwallet.so
7fabf79ee000-7fabf79f0000 rw-p 0001f000 08:01 12692 /usr/lib/thunderbird/components/libwallet.so
7fabf79f0000-7fabf79f4000 r-xp 00000000 08:01 685526 /lib/libnss_dns-2.7.so
7fabf79f4000-7fabf7bf4000 ---p 00004000 08:01 685526 /lib/libnss_dns-2.7.so
7fabf7bf4000-7fabf7bf6000 rw-p 00004000 08:01 685526 /lib/libnss_dns-2.7.so
7fabf7bf6000-7fabf7bf8000 r-xp 00000000 08:01 685534 /lib/libnss_mdns4_minimal.so.2
7fabf7bf8000-7fabf7df7000 ---p 00002000 08:01 685534 /lib/libnss_mdns4_minimal.so.2
7fabf7df7000-7fabf7df8000 rw-p 00001000 08:01 685534 /lib/libnss_mdns4_minimal.so.2
7fabf7df8000-7fabf7e00000 r-xp 00000000 08:01 12689 /usr/lib/thunderbird/components/libmsgsmime.so
7fabf7e00000-7fabf7fff000 ---p 00008000 08:01 12689 /usr/lib/thunderbird/components/libmsgsmime.so
7fabf7fff000-7fabf8000Killed

Revision history for this message
Ralph Janke (txwikinger) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in thunderbird.

Revision history for this message
Marcus Asshauer (mcas) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it, because your description didn't include enough information. You may find it helpful to read "How to report bugs effectively" [WWW] http://www.chiark.greenend.org.uk/~sgtatham/bugs.html. We'd be grateful if you would then provide a more complete description of the problem.

We have instructions on debugging some types of problems at [WWW] http://wiki.ubuntu.com/DebuggingProcedures

At a minimum, we need:
1. the specific steps or actions you took that caused you to encounter the problem,
2. the behavior you expected, and
3. the behavior you actually encountered (in as much detail as possible).
4. your ubuntu version.
Thanks!

Changed in mozilla-thunderbird:
status: New → Incomplete
Revision history for this message
philinux (philcb) wrote :

The auto updater failed to recognise version 1.2.17 of webmail/hotmail.

Manually updated and bug is fixed.

Why 1.2.15 suddenly started crashing TB is a mystery.

Revision history for this message
John Vivirito (gnomefreak) wrote : Re: [Bug 245296] Re: Thunderbird keeps greying out while trying to access webmail/hotmail

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

philinux wrote:
> The auto updater failed to recognise version 1.2.17 of webmail/hotmail.
>
> Manually updated and bug is fixed.
>
> Why 1.2.15 suddenly started crashing TB is a mystery.
>
Thank you for letting us know. We are unablet o suuport this extension
since we dont provide it. If you want an extension to end up in ubuntu
and supported by Ubuntu please add it to
https://wiki.ubuntu.com/MozillaTeam/Firefox3Extensions
and find the info requested so we can than mark confirmed and start
packaging it, unless you would rather package it you still need to add
it to that page and the info that is needed.

- --
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246
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Changed in mozilla-thunderbird:
status: Incomplete → Invalid
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