thunderbird just keeps closing - no error messages

[anna_vt]

Binary package hint: thunderbird

Started doing this yesterday but I didn't do any updates. The program just closes, no error messages. Sometimes it stays open for a while, other times it closes straight away.
thunderbird version 2.0.0.14

ProblemType: Bug
Architecture: i386
Date: Wed Jul 2 11:01:09 2008
Dependencies:

DistroRelease: Ubuntu 8.04
NonfreeKernelModules: nvidia
Package: mozilla-thunderbird None [modified: /var/lib/dpkg/info/mozilla-thunderbird.list]
PackageArchitecture: all
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: thunderbird
Uname: Linux 2.6.24-19-generic i686

[John Vivirito (gnomefreak)]

anna_vt wrote:
> Public bug reported:
>
> Binary package hint: thunderbird
>
> Started doing this yesterday but I didn't do any updates. The program just closes, no error messages. Sometimes it stays open for a while, other times it closes straight away.
> thunderbird version 2.0.0.14
>
> ProblemType: Bug
> Architecture: i386
> Date: Wed Jul 2 11:01:09 2008
> Dependencies:
>
> DistroRelease: Ubuntu 8.04
> NonfreeKernelModules: nvidia
> Package: mozilla-thunderbird None [modified: /var/lib/dpkg/info/mozilla-thunderbird.list]
> PackageArchitecture: all
> ProcEnviron:
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_GB.UTF-8
> SHELL=/bin/bash
> SourcePackage: thunderbird
> Uname: Linux 2.6.24-19-generic i686
>
> ** Affects: thunderbird (Ubuntu)
> Importance: Undecided
> Status: New
>
>
> ** Tags: apport-bug
>
>
Please remove any themes or addons or any extras and see if you can
still reproduce . If you can please attach the entire log when running
it. To do this start thunderbird from terminal by typing thunderbird.
When it closes that would be end of logs please attach them here. Also
please see https://wiki.ubuntu.com/MozillaTeam/Bugs and adjust the
packages as needed by adding the repos on that page running apt-get
update than searching for thunderbird and towards the end of the list
you will see -dbgsym packages please install the ones taht obtain to
thunderbird and the rest of the libs for thunderbird.
Im working on getting a wiki to list all mozilla packages we maintain
and all debugging info on them including packages and such. I have run
into time issues so not sure when i will finish them.

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

[renata (renata-revelo)]

Hi,

I am having a very similar problem. My operation system is MAC OS X and I also have the same version of Thunderbird, 2.0.0.14. Any help would be very much appreciated!

[anna_vt (iseeglass)]

John Vivirito wrote:
> anna_vt wrote:
>
>> Public bug reported:
>>
>> Binary package hint: thunderbird
>>
>> Started doing this yesterday but I didn't do any updates. The program just closes, no error messages. Sometimes it stays open for a while, other times it closes straight away.
>> thunderbird version 2.0.0.14
>>
>> ProblemType: Bug
>> Architecture: i386
>> Date: Wed Jul 2 11:01:09 2008
>> Dependencies:
>>
>> DistroRelease: Ubuntu 8.04
>> NonfreeKernelModules: nvidia
>> Package: mozilla-thunderbird None [modified: /var/lib/dpkg/info/mozilla-thunderbird.list]
>> PackageArchitecture: all
>> ProcEnviron:
>> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
>> LANG=en_GB.UTF-8
>> SHELL=/bin/bash
>> SourcePackage: thunderbird
>> Uname: Linux 2.6.24-19-generic i686
>>
>> ** Affects: thunderbird (Ubuntu)
>> Importance: Undecided
>> Status: New
>>
>>
>> ** Tags: apport-bug
>>
>>
>>
> Please remove any themes or addons or any extras and see if you can
> still reproduce . If you can please attach the entire log when running
> it. To do this start thunderbird from terminal by typing thunderbird.
> When it closes that would be end of logs please attach them here. Also
> please see https://wiki.ubuntu.com/MozillaTeam/Bugs and adjust the
> packages as needed by adding the repos on that page running apt-get
> update than searching for thunderbird and towards the end of the list
> you will see -dbgsym packages please install the ones taht obtain to
> thunderbird and the rest of the libs for thunderbird.
> Im working on getting a wiki to list all mozilla packages we maintain
> and all debugging info on them including packages and such. I have run
> into time issues so not sure when i will finish them.
>
>

Hi,
I've disabled the add-ons on thunderbird, and have been running(starting
from command line) for a while now without it closing. Last night the
webmail/hotmail stopped working - thunderbird said it could not connect
to local host - so maybe this is causing thunderbird to close, but the
other 5 non webmail email accounts I have in there are fine when
thunderbird stays open. I cannot install the the dbgsym as I there
isn't one for the version of thunderbird that I am using:

thunderbird-dbgsym:
  Depends: thunderbird (=2.0.0.12+nobinonly-0ubuntu1) but
2.0.0.14+nobinonly-0ubuntu0.8.04.1 is to be installed

so it won't install - is there a way to force it?

Cheers
Anna

[John Vivirito (gnomefreak)]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

anna_vt wrote:
> > John Vivirito wrote:
>> >> anna_vt wrote:
>> >>
>>> >>> Public bug reported:
>>> >>>
>>> >>> Binary package hint: thunderbird
>>> >>>
>>> >>> Started doing this yesterday but I didn't do any updates. The
program just closes, no error messages. Sometimes it stays open for a
while, other times it closes straight away.
>>> >>> thunderbird version 2.0.0.14
>>> >>>
>>> >>> ProblemType: Bug
>>> >>> Architecture: i386
>>> >>> Date: Wed Jul 2 11:01:09 2008
>>> >>> Dependencies:
>>> >>>
>>> >>> DistroRelease: Ubuntu 8.04
>>> >>> NonfreeKernelModules: nvidia
>>> >>> Package: mozilla-thunderbird None [modified:
/var/lib/dpkg/info/mozilla-thunderbird.list]
>>> >>> PackageArchitecture: all
>>> >>> ProcEnviron:
>>> >>>
PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
>>> >>> LANG=en_GB.UTF-8
>>> >>> SHELL=/bin/bash
>>> >>> SourcePackage: thunderbird
>>> >>> Uname: Linux 2.6.24-19-generic i686
>>> >>>
>>> >>> ** Affects: thunderbird (Ubuntu)
>>> >>> Importance: Undecided
>>> >>> Status: New
>>> >>>
>>> >>>
>>> >>> ** Tags: apport-bug
>>> >>>
>>> >>>
>>> >>>
>> >> Please remove any themes or addons or any extras and see if you can
>> >> still reproduce . If you can please attach the entire log when running
>> >> it. To do this start thunderbird from terminal by typing thunderbird.
>> >> When it closes that would be end of logs please attach them here. Also
>> >> please see https://wiki.ubuntu.com/MozillaTeam/Bugs and adjust the
>> >> packages as needed by adding the repos on that page running apt-get
>> >> update than searching for thunderbird and towards the end of the list
>> >> you will see -dbgsym packages please install the ones taht obtain to
>> >> thunderbird and the rest of the libs for thunderbird.
>> >> Im working on getting a wiki to list all mozilla packages we maintain
>> >> and all debugging info on them including packages and such. I have run
>> >> into time issues so not sure when i will finish them.
>> >>
>> >>
> >
> > Hi,
> > I've disabled the add-ons on thunderbird, and have been running(starting
> > from command line) for a while now without it closing. Last night the
> > webmail/hotmail stopped working - thunderbird said it could not connect
> > to local host - so maybe this is causing thunderbird to close, but the
> > other 5 non webmail email accounts I have in there are fine when
> > thunderbird stays open. I cannot install the the dbgsym as I there
> > isn't one for the version of thunderbird that I am using:
> >
> > thunderbird-dbgsym:
> > Depends: thunderbird (=2.0.0.12+nobinonly-0ubuntu1) but
> > 2.0.0.14+nobinonly-0ubuntu0.8.04.1 is to be installed
> >
> > so it won't install - is there a way to force it?
> >
> > Cheers
> > Anna
> >
It was one of your extensions causing the closing/crashing. If you add
them back one a time and test after enabling each one until you find
the one that is causing it. Please lets us know what extension it is
or theme.
as for the other problem you would need to open a new bug. as for why
the package wont install im not sure why

- - --
Sincerely Yours,
    John Vivirito

https://launch...

[anna_vt (iseeglass)]

Thanks for your help,

I found this on the thunderbird-webmail forum
http://groups.google.com/group/thunderbird-webmail-extension/browse_thread/thread/5b128f6f8d0f794d

and downloaded and installed the newer hotmail extension from here:
http://groups.google.com/group/thunderbird-webmail-extension/files

hopefully this will stop it crashing

Anna

[Przemek K. (azrael)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner.
There have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test the current Ubuntu development version (10.04). If you can test it, and it is still an issue, we would appreciate if you could upload updated logs by running apport-collect 244823, and any other logs that are relevant for this particular issue.

[Przemek K. (azrael)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future.
To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New".
If you decide to reopen this bug, it would help us a lot if you could test the current Ubuntu development version (10.10) and check if this bug is still relevant.
Thanks again!