hanvon drawing pad crashes ubuntu bootup

[Jay Sprenkle]

Hanvon model eto605u. Plug into any usb port. On boot up grub loads, clears screen, OS prints message about kernel buffers for the video (I think).
Instead of clearing screen and showing ubuntu progress bar it crashes. Unplug the device and it boots fine. Ubuntu 8.04 64 bit on a quad core intel q6600

[Brian Murray (brian-murray)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it, because your description doesn't yet have enough information.
Please include as attachments the following additional information, if you have not already done so (please pay attention to lspci's additional options), as required by the Ubuntu Kernel Team:
1. Please include the output of the command 'uname -a' in your next response. It should be one, long line of text which includes the exact kernel version you're running, as well as the CPU architecture.
2. Please run the command 'dmesg > dmesg.log' and attach the resulting file 'dmesg.log' to this bug report.
3. Please run the command 'sudo lspci -vvnn > lspci-vvnn.log' and attach the resulting file 'lspci-vvnn.log' to this bug report.
4. Additionally the output of the command 'lsusb > lsusb.log' after the particular device is plugged in will help.
5. Finally knowing the exact error message you see when the boot failure occurs will help. A picture would be fantastic!
For your reference, the full description of procedures for kernel-related bug reports is available at https://wiki.ubuntu.com/KernelTeamBugPolicies . Thanks in advance!

[Jay Sprenkle (jsprenkle)]

jay@jay-desktop:~$ uname -a
Linux jay-desktop 2.6.24-19-generic #1 SMP Wed Jun 18 14:15:37 UTC 2008 x86_64 GNU/Linux

>Please run the command 'dmesg > dmesg.log' and attach the resulting file 'dmesg.log' to this bug report.

Since it never gets to the point where I can get a command prompt this is impossible. I believe the dmesg

dmesg.log attached.

can't take a screen shot since the OS never booted.

[Jay Sprenkle (jsprenkle)]

pci log

[Brian Murray (brian-murray)]

Would it be possible for you to take a picture of the failed boot with a camera though?

[Jay Sprenkle (jsprenkle)]

It would not be very easy.
The system message just before the crash
is: (positioned at the bottom of the screen)
"Kernel Alive"
"direct mapping tables up to 2..."

[Leann Ogasawara (leannogasawara)]

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

[Ralph Janke (txwikinger)]

The Intrepid Ibex 8.10 Beta release was most recently announced - http://www.ubuntu.com/testing/intrepid/beta . It contains the 2.6.27 Ubuntu kernel. It would be great if you could test and verify if this is still an issue. The status is being set to Incomplete until we receive further feedback. Thanks.

[Launchpad Janitor (janitor)]

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.

[Stefan Bader (smb)]

This bug report is being closed because we received no response to the previous inquiry for information. Please reopen if this is still an issue in the current Ubuntu release, Jaunty Jackalope 9.04. To reopen the bug, click on the current status, under the Status column, and change the status back to "New". Thanks.