thunderbird - unable to use wave file for new email message arrival

Bug #241596 reported by Epson
6
Affects Status Importance Assigned to Milestone
mozilla-thunderbird (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

I'm not sure if this is a kubuntu bug or mozilla thunderbird bug.

Thunderbird version 2.0.0.14 (20080505)
Kubuntu 8.04

When I import a wav file to be used for a new email message sound, thunderbird
locks up. I've tried two different wave files. I'm able to play these wave
files using Amarok so they wave files do work just not when trying to import
and play them using Thunderbird.

Steps to reproduce error:
1.open thunderbird, edit, preferences, general
2.play a sound, use the following sound file
3. browse, open, play and thunderbird locks up

Results:
thunderbird locks up every time steps 1-3 are done

When sending myself an email to test and see if the sounds works, thunderbird
causes the operating system to not respond. I have to right click on the
thunderbird program and terminate the session.

By the way, I've even tried wave files that are included with kubuntu.
I've tried more than one wave file.
I always get the same result.
I've also tried these wave files that come with kubuntu:
kde_startup.wav and kde_logout.wav
It also seems like only .wav files are accepted for import into thunderbird. The program doesn't seem to use *.ogg files.

Nothing else is using sound when I try to play a sound when new email arrives. Seems like other folks have posted this problem about thunderbird.
The default setting is "default system sound for new mail". I'll try telling kde to use a certain sound for thunderbird.

I want to use a custom wave file my my incoming thunderbird email. I just wanted to test a wave file that comes with kubuntu to verify that it's not my yabba.wav sound file causing the problem. I have a yabba.wav file (Fred Flintstone) that I used to use with outlook express for windows xp when new mail arrived. I just mentioned kde_startup.zip and kde_logout.zip because every has those wave files if they have kde/kubuntu. This way everyone could see what happens when they try a wave file using my method. I'm back to square one because I want to use my yabba.wav or some other wave file that doesn't come with kde/kubuntu.

I tried the kmail option and using my yabba.wav file. I'm modify the execute a path part and put thunderbird email info there and see if that works.
Using the kmail option in the kde control panel didnt' work.

It looks like the kde control panel is good for wav or ogg files that come with kde/kubuntu and kde/kubuntu apps. If you want this to apply to a third party program, it's harder to get working using the control panel.
I tried using my sound file another way and I still don't get sound with an incoming email.

I tried the following suggestion per this post and thunderbird still locks up when I get an incoming email. I tried the add-on "mailbox alert".
http://ubuntuforums.org/archive/index.php/t-237909.html
https://addons.mozilla.org/en-US/thunderbird/search?q=mailbox+alert&cat=all

Revision history for this message
Epson (epson-deactivatedaccount) wrote :
Revision history for this message
Epson (epson-deactivatedaccount) wrote :
Revision history for this message
Joel Goguen (jgoguen) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. You reported this bug a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue for you. Can you try with the latest Ubuntu release? Thanks in advance

Changed in mozilla-thunderbird:
status: New → Incomplete
Revision history for this message
Epson (epson-deactivatedaccount) wrote :

*** This has been resolved ***

This has been fixed for me since the last version of Thunderbird. I'm now using Thunderbird 2.0.0.19 and I'm able to hear a .wav file when I receive new email. I believe this really was a bug or problem with Thunderbird instead of Ubuntu. I posted this same problem on Mozilla's forum a while ago also. Thx for responding. I'm still loving Kubuntu and I'm trying to convert more windows users.

*** This has been resolved ***

Revision history for this message
Joel Goguen (jgoguen) wrote :

Glad to hear this is working for you now. This bug report is being closed due to this being fixed with an update. For future reference, you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status . Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Changed in mozilla-thunderbird:
status: Incomplete → Invalid
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