Ubuntu 8.04 LTS Firefox 3.0 window closed when printing - unable to print

[Pierre Lalonde]

Binary package hint: firefox-3.0

Firefox 3.0 closed when i click printing on the printing window or click printing preview on File menu. This works fine on Firefox 2.0.0.14.

Ubuntu version : 8.04 LTS amd 64
Linux core system : 2.6.24-19-generic
Firefox : 3.0 Mozilla/5.0 (X11; U; Linux x86_64; fr; rv:1.9) Gecko/2008061017 Firefox/3.0
Printer : HP Officejet 5610 all-in-one usb Driver : HP OfficeJet 5600 Foomatic/hpijs, hpijs 2.8.2
CUPS version : system-config-printer 0.7.81

[Rui Boon (ruiboon)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Could you please try to obtain a backtrace by following the instructions on https://wiki.ubuntu.com/MozillaTeam/Bugs, or upload (as an attachment) the crash report from /var/crash/. Also, please answer these questions:

Is this crash reproducible? From what I understand, firefox crash when you click on print preview on the file menu?
Which flash package do you have installed?
Which Java package do you have installed?
Which Firefox extensions do you have installed?

This will greatly aid us in tracking down your problem.

[Pierre Lalonde (pieralo)]

Flash package : flashplugin-nonfree 9.0.124.0ubuntu2
                          ubuntu-restricted-extras 15
Java package : java-common 0.28ubuntu3
                          libaccess-bridge-java 1.22.0-0ubuntu5
                          libmozjs0d 1.8.1.13+nobinonly-0ubuntu1
                          openjdk-6-jre 6b09-0ubuntu2
                          openjdk-6-jre-headless 6b09-0ubuntu2
                          openjdk-6-jre-lib 6b09-0ubuntu2
                          sun-java6-bin 6-06-0ubuntu1
                          sun-java6-jdk 6-06-0ubuntu1
                          sun-java6-jre 6-06-0ubuntu1

Firefox extension : NoScript 1.6.9.3
                              Ubuntu Firefox Modifications 0.5

Firefox plugins : Adobe reader 8.0
                          Default Plugin
                          Demo Print Plugin for unix/linux
                          DivX Browser Plug-in mplayerplug-in 3.5
                          DivX Web Player 1.4.0.233
                          GCJ Web Browser Plugin (using IcedTea) 1.0
                          Helix DNA Plugin : RealPlayer G2 Plug-in Totem 2.22.1
                          mplayerplug-in 3.5
                          QuickTime Plug-in 6.0 / 7
                          QuickTime Plug-in 7.2.0
                          RealPlayer 9
                          Shockwave Flash 9.0 r124
                          Totem Web Browser Plugin 2.22.1
                          VLC Multimedia Plugin Totem 2.22.1
                          Window Media Player Plugin mplayerplug-in 3.50

[opax (opax-gm)]

I confirm this bug!

I also use firefox 3 with hardy 64 and I can't print in a file... it always shut down...

I tried on a 32bit with the same configuration and it works...

the bug should be reported to mozilla maybe..

[Pierre Lalonde (pieralo)]

Hi!
The crash is not reproducible. I did install Kubuntu amd64 (on second disk drive)and Firefox did not crash when i do printing. Also with Ubuntu Live CD AMD64 it did not crash.

I solved this on my installed Ubuntu system, by backup bookmarks, uninstall firefox 3.0 ( firefox firefox-3.0 firefox-3.0-gnome-support firefox-gnome-support ubufox xulrunner-1.9 ); deleted ~/.mozilla directory.

After this i reinstalled firefox 3.0, import bookmarks backup.

[Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount)]

We were wondering if this is still an issue for you. Can you try with the latest firefox version? Thanks in advance.

[Martin Mai (mrkanister-deactivatedaccount-deactivatedaccount)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!