Hardy kernel upgrade to 2.6.24-19-generic breaks Parallels

[Tom Dison]

The kernel upgrade to 2.6.24-19-generic breaks parallels. Usually, with a kernel upgrade via Updater all I have to do is run parallels-config at the command prompt. When I do that this time, I receive the following message:

---------------------------------------------------------------------
Parallels Workstation has been successfully configured

Now you can run Parallels Workstation 2.2
    Issue parallels command.
---------------------------------------------------------------------

Normally after a kernel upgrade when I run this, an actual compile and reload of drivers happens. Instead, I just see the above. When I try to run Parallels, I receive the following error:

---------------------------------------------------------------------
QString::arg(): Argument missing: Module <b>vm-main</b> is not found! <b>Parallels Workstation 2.2</b> is installed, but it has not been configured for your running kernel. To configure it please login as root and run <b>parallels-config</b>., Parallels Workstation
---------------------------------------------------------------------

I'm thinking that something relating to the Parallels package was messed up by the kernel upgrade. I have parallels installed via the official 3rd-party repository.

[Tom Dison (fretinator)]

FYI for anyone affected by this. The problem is that there are no 2.6.24.19 kernel modules in the repository for Parallels, only 2.6.24.18. The solution for now is to only boot into the 2.6.24.18 kernel. This can be a little troublesome on a newer install of Hardy. When it is updated for the first time, it will upate directly to 2.6.24.19 and not install the 2.6.24.18 kernel. In that event, you must install from Synaptic the 2.6.24.18 kernel image, modules and resticted modules (if you need them), and the select 2.6.24.18 at the grub menu on boot-up. I did this on my laptop to get Parallels running on it (I have 2 licenses to Parallels). My desktop had an older install of Hardy, so it already had the 2.6.24.18 kernel and modules.

As an aside, who is responsible for creating the 2.6.24.19 Parallels modules? Is this just Parallels not keeping up? Just wondering.

[Dekel Amrani (dekela)]

I am having the same issue, I will try now the workaround with the older kernel, Is there a work on the way to integrate the module into the latest kernel-modules?

Thanks,
Dekel

[bdreagan (bart-reagan)]

I tried the method suggested by Tom and still cannot get parallels to work. It worked fine before the upgrade.

Thanks,
bart

[TheReaperD (djones)]

I'm having the same issue. I'm running a clean install of Hardy (Kubuntu 8.04) so, my system jumped the 2.6.24-18 kernel update. I'd rather not backdate it as kernel modifications are a little out of my comfort zone at the moment.

If you need someone for testing, I would be willing to help out. I'm not used to compiling things but, if I get a DEB package, I can take it from there.

Thank you.

[Jean-Baptiste Lallement (jibel)]

Thank you for taking the time to report this bug and trying to help make Ubuntu better. However, it seems that you are not using a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!

If you are interested in learning more about software repositories and Ubuntu the following pages should be informative:

1. [WWW] http://www.ubuntu.com/community/ubuntustory/components - information about Ubuntu repositories
2. [WWW] https://help.ubuntu.com/community/Repositories - information regarding managing repositories

[Angafirith (angafirith)]

Parallels is in the canonical partner repositories. If not here, where do we report problems with their packages?

[Jean-Baptiste Lallement (jibel)]

You're right sorry.

Affecting to the right package. Duplicate of this is bug #244982.