offline messages not available

[Cormac Reynolds]

Binary package hint: thunderbird

ubuntu version: Ubuntu 8.04
package version: 2.0.0.14+nobinonly-0ubuntu0.8.04.1

I use thunderbird to access my gmail account with IMAP. I have one folder that I have marked for offline use. When I go offline, I tell thunderbird to download messages for offline use, which it appears to do. However, when I go to look for old messages in that folder, some of them are unavailable, and give just the message:

"The body of this message has not been downloaded from the server for reading offline", etc.,

while other messages of a similar age are available offline. The strange thing is that if I use a text editor to examine the offline folder in my thunderbird profile, I can find the messages that thunderbird claims are not available offline. The full text of the message is available in the folder and I can read it with my text editor. So the message was correctly downloaded, but for some reason, thunderbird cannot find it in its own folder. As soon as I go back online, thunderbird can find all messages correctly again.

The folder that I mark to download is *very* big - almost 2 GB (it is my gmail, 'All Mail' folder).

thanks in advance,
Cormac.

ProblemType: Bug
Architecture: i386
Date: Thu Jun 19 15:08:57 2008
Dependencies:

DistroRelease: Ubuntu 8.04
NonfreeKernelModules: fglrx
Package: mozilla-thunderbird None [modified: /var/lib/dpkg/info/mozilla-thunderbird.list]
PackageArchitecture: all
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_AU.UTF-8
 SHELL=/bin/bash
SourcePackage: thunderbird
Uname: Linux 2.6.24-19-generic i686

[John Vivirito (gnomefreak)]

Is this still a problem in tbird 2.0.0.18. I am unable to reproduce this with the info given. Can you please list step by step on how to reproduce this?

[John Vivirito (gnomefreak)]

by the looks of it it seems to be simular to or the same as bug #223241. Please update me if that is the same

[Cormac Reynolds (cormac-reynolds)]

The nature of the bug seems to have changed slight in tbird 2.0.0.18.
Now I find that instead of random old messages being unavailable,
every message older than a certain date becomes unavailable when
offline. As before, when I look in my thunderbird profile with a text
editor (or another mail reader such as alpine), I can see that the
message has been downloaded, but thunderbird claims it can't find it.
I'm pretty sure this is not the same bug as #223241

I don't know what additional information I can give on recreating it.
I simply use thunderbird to access my gmail 'All Mail' folder. This is
a very large folder (2 GB), which I think is important - I don't see
this problem with small folders. I have it marked for offline use.
When I go offline (after downloading the folder) thunderbird claims
that many old messages have not been downloaded for offline use,
though they clearly have.

thanks for looking into this,

Cormac.

2008/12/5 John Vivirito <email address hidden>:
> Is this still a problem in tbird 2.0.0.18. I am unable to reproduce this
> with the info given. Can you please list step by step on how to
> reproduce this?
>
> ** Changed in: thunderbird (Ubuntu)
> Status: New => Incomplete
>
> --
> offline messages not available
> https://bugs.launchpad.net/bugs/241196
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "thunderbird" source package in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: thunderbird
>
> ubuntu version: Ubuntu 8.04
> package version: 2.0.0.14+nobinonly-0ubuntu0.8.04.1
>
> I use thunderbird to access my gmail account with IMAP. I have one folder that I have marked for offline use. When I go offline, I tell thunderbird to download messages for offline use, which it appears to do. However, when I go to look for old messages in that folder, some of them are unavailable, and give just the message:
>
> "The body of this message has not been downloaded from the server for reading offline", etc.,
>
> while other messages of a similar age are available offline. The strange thing is that if I use a text editor to examine the offline folder in my thunderbird profile, I can find the messages that thunderbird claims are not available offline. The full text of the message is available in the folder and I can read it with my text editor. So the message was correctly downloaded, but for some reason, thunderbird cannot find it in its own folder. As soon as I go back online, thunderbird can find all messages correctly again.
>
> The folder that I mark to download is *very* big - almost 2 GB (it is my gmail, 'All Mail' folder).
>
> thanks in advance,
> Cormac.
>
> ProblemType: Bug
> Architecture: i386
> Date: Thu Jun 19 15:08:57 2008
> Dependencies:
>
> DistroRelease: Ubuntu 8.04
> NonfreeKernelModules: fglrx
> Package: mozilla-thunderbird None [modified: /var/lib/dpkg/info/mozilla-thunderbird.list]
> PackageArchitecture: all
> ProcEnviron:
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_AU.UTF-8
> SHELL=/bin/bash
> SourcePackage: thunderbird
> Uname: Linux 2.6.24-19-generic i686
>

[Nicholas A. Suppiah (t-boxmy)]

On Kubuntu Jaunty Linux with Thunderbird 2.0.0.22 and lightning 0.9, I can download and read emails from the Horde+Postfix email server.

I can select the offline folders and put setting. But when I am disconnected from the network (internet) and go into offline mode, I cannot read my emails. The messages is below
"The body of this message has not been downloaded from the server for reading offline. To read this message, you must reconnect to the network, choose Offline from the File menu and then select Work Online. In the future, you can select which messages or folders to read offline. To do this, choose Offline from the file menu and then select Synchronize. You can adjust the Disk Space preference to prevent the downloading of large messages."

[John Vivirito (gnomefreak)]

This isa thunderbird+IMAP bug has nothing to do with lightning no need for lightning version updates.

[Rob Frohne (frohro)]

I thought I had this problem, but I found that in addition to selecting in the preferences that your inbox needs to be downloaded for offline use, you need to right click on the Inbox and select it there as well, (or perhaps only this second step is needed).

Rob

[barry.coburn@att,net (barry-coburn)]

I have the same problem and it appears to be exacerbated in the latest version (as of March 2010). Numerous messages do not download regardless of date. Additionally, the fix proposed above by Rob -- right-clicking on the inbox and then ordering a download -- does not improve the situation. The software appears to think that all messages have downloaded, when they either have not downloaded or are not retrievable except in on-line mode.

The only messages that are retrievable in offline mode are the ones that have already been read on the particular computer being used. It would be lovely if Mozilla would fix this asap since it greatly impairs the utility of the software.

Barry

[Anatoly Kupriyanov (kan-izh)]

I have the same problem for NNTP account. And it is easy to reproduce. I have
Linux 2.6.32-24-generic-pae #38-Ubuntu SMP Mon Jul 5 10:54:21 UTC 2010 i686 GNU/Linux
Thunderbird 3.0.5

NNTP server: news.rsdn.ru
login/password: bugmenot/bugmenot (or new one could be registered on http://rsdn.ru/Users/NewOne.aspx page

Any newsgroup could be used for test, I recommend rsdn.test

The problem is same - offline mode doesn't work. Thunderbird downloads messages (it looks so at least), but it's impossible to read in the offline.

[Launchpad Janitor (janitor)]

[Expired for thunderbird (Ubuntu) because there has been no activity for 60 days.]