usb device Creative Nomad_Muvo not mountable

[Ingo Bruell]

i can not mount my usb mp3 player from creative. I habe tried it with the amd64 and the i386 version of ubuntu. I can mount it with knoppix live cd with linux kernel 2.6.19.x.

Here the dmesg log:

[ 6732.354342] usb 1-3: new full speed USB device using ohci_hcd and address 4
[ 6732.434793] usb 1-3: configuration #1 chosen from 1 choice
[ 6732.482920] usbcore: registered new interface driver libusual
[ 6732.500830] Initializing USB Mass Storage driver...
[ 6732.501153] scsi6 : SCSI emulation for USB Mass Storage devices
[ 6732.499058] usb-storage: device found at 4
[ 6732.499062] usb-storage: waiting for device to settle before scanning
[ 6732.501278] usbcore: registered new interface driver usb-storage
[ 6732.501282] USB Mass Storage support registered.
[ 6734.417976] usb-storage: device scan complete
[ 6734.420647] scsi 6:0:0:0: Direct-Access CREATIVE NOMAD_MUVO 0001 PQ: 0 ANSI: 4
[ 6734.428178] sd 6:0:0:0: [sdb] 256001 512-byte hardware sectors (131 MB)
[ 6734.430544] sd 6:0:0:0: [sdb] Write Protect is off
[ 6734.430550] sd 6:0:0:0: [sdb] Mode Sense: 03 00 00 04
[ 6734.430553] sd 6:0:0:0: [sdb] Assuming drive cache: write through
[ 6734.440513] sd 6:0:0:0: [sdb] 256001 512-byte hardware sectors (131 MB)
[ 6734.443835] sd 6:0:0:0: [sdb] Write Protect is off
[ 6734.443842] sd 6:0:0:0: [sdb] Mode Sense: 03 00 00 04
[ 6734.443844] sd 6:0:0:0: [sdb] Assuming drive cache: write through
[ 6734.443848] sdb: sdb1
[ 6734.447882] sd 6:0:0:0: [sdb] Attached SCSI removable disk
[ 6734.447919] sd 6:0:0:0: Attached scsi generic sg2 type 0
[ 6734.559584] end_request: I/O error, dev sdb, sector 256000
[ 6734.559589] Buffer I/O error on device sdb, logical block 256000

The device is not listed with lsusb.

[Leann Ogasawara (leannogasawara)]

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

[Ingo Bruell (ibruell)]

The error seems to be the same as with the 2.6.24 kernel. i have attached the dmesg output.

[Nick Dokos (nicholas-dokos)]

FWIW, I get the same result with a CREATIVE NOMAD_MUVO 64Mb mp3 player (except for the sector number of course - but the number where the error is detected is still one less than the number of 512-byte hardware sectors reported for the device).

This is on hardy (Linux gamaville.dokosmarshall.org 2.6.24-19-generic #1 SMP Wed Aug 20 22:56:21 UTC 2008 i686 GNU/Linux).

The message is:

Oct 5 15:38:32 gamaville kernel: [ 30.906873] scsi 9:0:0:0: Direct-Access CREATIVE NOMAD_MUVO 0001 PQ: 0 ANSI: 4
Oct 5 15:38:32 gamaville kernel: [ 30.928819] sd 9:0:0:0: [sdb] 126977 512-byte hardware sectors (65 MB)
Oct 5 15:38:32 gamaville kernel: [ 30.931815] sd 9:0:0:0: [sdb] Write Protect is off
Oct 5 15:38:32 gamaville kernel: [ 30.943814] sd 9:0:0:0: [sdb] 126977 512-byte hardware sectors (65 MB)
Oct 5 15:38:32 gamaville kernel: [ 30.946807] sd 9:0:0:0: [sdb] Write Protect is off
Oct 5 15:38:32 gamaville kernel: [ 30.946826] sdb: sdb1
Oct 5 15:38:32 gamaville kernel: [ 30.953863] sd 9:0:0:0: [sdb] Attached SCSI removable disk
Oct 5 15:38:32 gamaville kernel: [ 30.953909] sd 9:0:0:0: Attached scsi generic sg2 type 0
Oct 5 15:38:32 gamaville kernel: [ 31.207672] end_request: I/O error, dev sdb, sector 126976
Oct 5 15:38:32 gamaville kernel: [ 31.207681] printk: 100 messages suppressed.
Oct 5 15:39:03 gamaville kernel: [ 61.299659] usb 2-2: reset full speed USB device using uhci_hcd and address 15
Oct 5 15:39:03 gamaville kernel: [ 61.931273] usb 2-2: reset full speed USB device using uhci_hcd and address 15
Oct 5 15:39:04 gamaville kernel: [ 62.490940] usb 2-2: reset full speed USB device using uhci_hcd and address 15
Oct 5 15:39:04 gamaville kernel: [ 63.014609] usb 2-2: reset full speed USB device using uhci_hcd and address 15
Oct 5 15:39:05 gamaville kernel: [ 63.426408] usb 2-2: USB disconnect, address 15
Oct 5 15:39:05 gamaville kernel: [ 63.427130] scsi 9:0:0:0: Device offlined - not ready after error recovery
Oct 5 15:39:05 gamaville kernel: [ 63.430363] scsi 9:0:0:0: [sdb] Result: hostbyte=DID_NO_CONNECT driverbyte=DRIVER_OK,SUGGEST_OK
Oct 5 15:39:05 gamaville kernel: [ 63.430373] end_request: I/O error, dev sdb, sector 126976

[Eric Griffis (dedbox)]

Hello, I also have the Creative Nomad Muvo 128 and get the same dmesg output as above with kernel 2.6.27 on Intrepid Ibex 8.10.

[Launchpad Janitor (janitor)]

Per a decision made by the Ubuntu Kernel Team, bugs will longer be assigned to the ubuntu-kernel-team in Launchpad as part of the bug triage process. The ubuntu-kernel-team is being unassigned from this bug report. Refer to https://wiki.ubuntu.com/KernelTeamBugPolicies for more information. Thanks.

[Ingo Bruell (ibruell)]

With the kernel from jaunty (2.6.28-11 i think) it works. In the output from dmesg are a lot of I/O error messages printed out but the device could be mounted and is read and writable.

[Ingo Bruell (ibruell)]

The site you gave us does not exist.

Could you close this bug, please.

[Leann Ogasawara (leannogasawara)]

Closing per the previous comments from ibruell, the original bug reporter. Thanks.