pidgin says my yahoo email invalid it is fine

[kahuna]

Binary package hint: pidgin

Using ubuntu 7.10
I just want to log in to yahoo messenger
Pidgin says my email address is invalid it works fine..

ProblemType: Bug
Architecture: i386
Date: Thu Jun 12 08:45:06 2008
DistroRelease: Ubuntu 7.10
ExecutablePath: /usr/bin/pidgin
Package: pidgin 1:2.2.1-1ubuntu4.1
PackageArchitecture: i386
ProcCmdline: pidgin
ProcCwd: /home/glen
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: pidgin
Uname: Linux glen-desktop 2.6.22-14-generic #1 SMP Tue Feb 12 07:42:25 UTC 2008 i686 GNU/Linux

[Magnus S (magnuss)]

Thanks for the report. Is this bug still reproducible?

//magnus

[kahuna (aeroinsp)]

Yes I just tried it again and it disconnects and says my screenname is
invalid....

Magnus S wrote:
> Thanks for the report. Is this bug still reproducible?
>
> //magnus
>
> ** Changed in: pidgin (Ubuntu)
> Status: New => Incomplete
>
>

[Magnus S (magnuss)]

Okay... lets see if we can do some troubleshooting.

Start pidgin in debug mode from a terminal (pidgin --debug > ~/pidgin-debug.txt). Reproduce the bug and attach the file pidgin-debug.txt, which should be in your home directory. Feel free to mask sensitive information, if any.

Thanks in advance.
//magnus

[kahuna (aeroinsp)]

OK.. the <email address hidden> near the bottom of the debug txt is the
problem area.... Thanks for your help.....

kahuna

Magnus S wrote:
> Okay... lets see if we can do some troubleshooting.
>
> Start pidgin in debug mode from a terminal (pidgin --debug > ~/pidgin-
> debug.txt). Reproduce the bug and attach the file pidgin-debug.txt,
> which should be in your home directory. Feel free to mask sensitive
> information, if any.
>
> Thanks in advance.
> //magnus
>
>

[Magnus S (magnuss)]

Thanks for the file. Pidgin tries to connect a few times, but fails with dnsquery: Error resolving scs.msg.yahoo.com:
Name or service not known.

At the bottom it can connect (i think it tries without proxy here) , but seems to get yahoo: Unhandled service 0x7d1.

Anyway, it seems like there is some networking issue involved. Are you using a proxy? Please have a look in Tools > Preferences > Network AND Accounts > Manage Accounts > [your account] > Advanced and make sure the settings are correct. Also try to connect with Proxy type: No proxy, and see if you can connect.

If you have a proxy/firewall/router, make sure that traffic on port 5050 is allowed to reach your computer.

And if that doesn't work, lets see if we can get a backtrace. Follow the instructions at https://wiki.ubuntu.com/Backtrace, and attach your backtrace.

Thanks again.
//magnus

[Sebastien Bacher (seb128)]

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.