firefox3 freezes when draging a bookmark in menu

Bug #235819 reported by Roman Polach
12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
firefox-3.0 (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

In Hardy Firefox3 freezes when I try to drag and drop a bookmark in menu.
When I drop it, cursor stays in "hand with arrow" state. Only "killall firefox" helps.

Revision history for this message
Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers. You can learn more about finding the right package at https://wiki.ubuntu.com/Bugs/FindRightPackage . I have classified this bug as a bug in firefox-3.0.

Revision history for this message
Alexander Sack (asac) wrote : Re: [Bug 235819] [NEW] firefox3 freezes when draging a bookmark in menu

On Fri, May 30, 2008 at 05:41:07AM -0000, Launchpad Bug Tracker wrote:
> You have been subscribed to a public bug:
>
> In Hardy Firefox3 freezes when I try to drag and drop a bookmark in menu.
> When I drop it, cursor stays in "hand with arrow" state. Only "killall firefox" helps.
>

This might be caused by some extension.

Please try to disable your extensions one-by-one in the dialog
accessible through the Tools -> Addons menu.

Let us know whether you found something.

 status incomplete

Thanks,

 - Alexander

Changed in firefox-3.0:
status: New → Incomplete
Revision history for this message
Roman Polach (rpolach) wrote :

I have disabled all extensions (even "Ubuntu Firefox Modifications"), restarted firefox,
but still see the problem - every time I tried to drag-drop a bookmark

Changed in firefox-3.0:
status: Incomplete → New
Revision history for this message
Alexander Sack (asac) wrote : Re: [Bug 235819] Re: firefox3 freezes when draging a bookmark in menu

On Sun, Jun 01, 2008 at 01:48:52PM -0000, Roman Polach wrote:
> I have disabled all extensions (even "Ubuntu Firefox Modifications"), restarted firefox,
> but still see the problem - every time I tried to drag-drop a bookmark
>
> ** Changed in: firefox-3.0 (Ubuntu)
> Status: Incomplete => New
>

Is this fixed by the RC1 packages available in hardy-proposed for you?

 status incomplete

 - Alexander

Changed in firefox-3.0:
status: New → Incomplete
Revision history for this message
Roman Polach (rpolach) wrote :

No. Still the same problem with rc1.

Changed in firefox-3.0:
status: Incomplete → New
Revision history for this message
Alexander Sack (asac) wrote :

On Wed, Jun 04, 2008 at 04:12:55PM -0000, Roman Polach wrote:
> No. Still the same problem with rc1.
>
> ** Changed in: firefox-3.0 (Ubuntu)
> Status: Incomplete => New
>

stop ffox, backup your .mozilla directory, then remove the XUL.mfasl
files from it. further remove the compreg.dat and all _files_
named "extensions.*" from your profile.

if it still doesnt go away, please get an strace and attach it to this bug:

 strace -f -eopen &> /tmp/ffox.strace.txt

Thanks!

 status incomplete

 - Alexander

Changed in firefox-3.0:
status: New → Incomplete
Revision history for this message
Roman Polach (rpolach) wrote :

deleting XUL.mfasl, compreg.dat and extensions.* (files only) did not help.
I have done "strace -f -eopen firefox &> /tmp/ffox.strace.txt" with all extensions
previously disabled. Attaching ffox.strace.txt in the state after freeze (before kill)...

Changed in firefox-3.0:
status: Incomplete → New
Revision history for this message
Alexander Sack (asac) wrote :

On Fri, Jun 06, 2008 at 06:55:05PM -0000, Roman Polach wrote:
> deleting XUL.mfasl, compreg.dat and extensions.* (files only) did not help.
> I have done "strace -f -eopen firefox &> /tmp/ffox.strace.txt" with all extensions
> previously disabled. Attaching ffox.strace.txt in the state after freeze (before kill)...
>

Please ensure that you backup your .mozilla directory ;) ... then try
to remove the places.sqlite* filesin your profile too.

thanks.

 - Alexander

Revision history for this message
Roman Polach (rpolach) wrote :

Still the same problem. But I wonder why my
bookmarks are still on the place when I deleted places.sqlite (+...-journal)
which I though is the bookmarks storage file.

Revision history for this message
Alexander Sack (asac) wrote :

On Sun, Jun 15, 2008 at 04:58:05PM -0000, Roman Polach wrote:
> Still the same problem. But I wonder why my
> bookmarks are still on the place when I deleted places.sqlite (+...-journal)
> which I though is the bookmarks storage file.
>

it will recreate the bookmarks as of the last time you used ffox 2
... so everything after that is probably lost.

 - Alexander

Revision history for this message
esskov (esskov) wrote :

Is this a duplicate of #225425 ?

Revision history for this message
Roman Polach (rpolach) wrote :

Hard to say, because it is marked as fixed, due to reporter does not have the problem any more for unknown reason.
Anyway it wouldn't be a good idea to mark this bug as dupe of #225425, because this bug is not fixed yet.

But I found interesting point in #225425: The reporter used ATI Radeon and so do I use it. So can this problem be related to
ati x.org driver?

Revision history for this message
thom (tsk) wrote :

Could be: I have the same problem AND a ATI radeon x740xt

Revision history for this message
esskov (esskov) wrote :

I'm experiencing this problem with an ATI Mobility M4.

BTW, there's also #238542, which seems to be the same issue.

Revision history for this message
Alexander Sack (asac) wrote :

On Sun, Aug 03, 2008 at 11:30:48AM -0000, esskov wrote:
>
> I'm experiencing this problem with an ATI Mobility M4.
>
> BTW, there's also #238542, which seems to be the same issue.
>

Please backup your places.sqlite3 file, then remove it and start
firefox.

if that fixes it, please think carefully if there is too much privacy
relevant data to submit it here. If its ok from your pov, please
attach that file.

 affects ubuntu/firefox-3.0
 status incomplete

 - Alexander

Changed in firefox-3.0:
status: New → Incomplete
Revision history for this message
Javier Jardón (jjardon) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in firefox-3.0:
status: Incomplete → Invalid
Revision history for this message
Roman Polach (rpolach) wrote :

Please do not close this bug I have reported,
only for reason that other one who has similar problem does not respond.

I still see the problem in 100% cases and I am ready to test
it any way you want... Please tell me what information you want and I would
give you that as far as I can.

Changed in firefox-3.0:
status: Invalid → New
Revision history for this message
Thomas (tjustleft) wrote :

I have the same problem. The freeze is so bad I can't use ctrl+alt+backspace or magic sysrq. I have to unplug the machine (can't be good).

Ubuntu Hardy 8.04
Kernel Linux 2.6.24-23-generic
Gnome 2.22.3
Celeron (Coppermine)
Graphics Intel 82815
Firefox 3.0.7

I have reinstalled Firefox without luck and reinstalled Ubuntu and problem still exist. I tried with no Firefox extensions but no luck. If I go through Organize Bookmarks then I can drag with no problems. If I drag directly within Bookmarks then I get the freeze and sometimes just dragging anything within Firefox.

I hope this adds more information and helps.

Revision history for this message
Marcus Schätzle (marcus-schaetzle) wrote :

I can confirm this with 8.10 and 9.04, even with a fresh install and a new profile without any addons. This freeze killed my root partition so I had to reinstall.

Revision history for this message
John Vivirito (gnomefreak) wrote :

Please stop changing incomplete to new. This bug is not knew and we are trying to get more info. changing it back to new is sort of a regression

Revision history for this message
John Vivirito (gnomefreak) wrote :

Marcus: there is no way that firefox broke your partition. What makes you think it broke your partition and what did you do when it hapopened. Steos to reproduce would be great

Changed in firefox-3.0 (Ubuntu):
status: New → Incomplete
Revision history for this message
esskov (esskov) wrote :

This bug is still here in Ubuntu 9.0.4 with Firefox 3.0.10. Let me make a few observations:
- The bug is easy to reproduce, on the affected systems (which then generally need a hard reset to recover).
- Disabling Firefox add-ons etc. does not to help.
- Bugs #235819, #225425, and #238542 appears to be the same issue.
- Reaading through the comments on all 3 bugs, the only remaining hypothesis seems to be that the issue might be caused by a bug in an ATI graphics driver?
- The issue was first reported in May 2008.

Revision history for this message
Marcus Schätzle (marcus-schaetzle) wrote :

I have no ATI card though, that happens in Virtual Box for me. And John, I did not say Firefox itself broke my partition. After the freeze I did a hard reboot and my partition (ext4) was reported as irreparably inconsistent. I had setup a test system with Ubuntu 9.04, did nothing afterwards with the excecption of dragging a bookmark inside firefox, which froze my system. As I told before I did this inside a virtual box Ubuntu client (host is Windows XP).

Revision history for this message
JR (reyn001) wrote :

I have run into this bug for the first time in Ubuntu 9.0.4, Firefox 3.0.11.
I have an ATI Radeon 9200, with open source 'radeon' driver.
ctrl+alt+backspace has no effect.
I have to ctrl+alt+F1 , login, and kill the process to continue.
I will look at some of the related entries and try to come up with some proper info if it helps.

Revision history for this message
drew212 (mstngdrew212) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 238542 , so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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