Could not open location 'burn:///'

[Brett Alton]

Binary package hint: nautilus

Put in a new, blank DVD disc. In Nautilus, under 'Places' > 'Blank DVD-R', this error appears:

Could not open location 'burn:///'
The default action does not support this protocol.

This means I can not select any optical drives when I have a blank CD-R or DVD-R in.

What's wrong?

[Sebastien Bacher (seb128)]

thank you for your bug report. does gvfs-ls burn: works correctly?

[Brett Alton (brett-alton-deactivatedaccount)]

$ gvfs-ls burn
The program 'gvfs-ls' is currently not installed. You can install it by typing:
sudo apt-get install gvfs-bin
bash: gvfs-ls: command not found

Is that what you wanted me to test?

[A. Walton (awalton)]

Please install the gvfs-bin package and then re-run the command. The bin package contains programs that are vastly helpful for debugging GVFS-related problems such as this one. Thanks.

[Brian (brian2004)]

My Machine is an Ubuntu 8.04 system recently upgraded from 7.10 and I'm also having this problem. I have installed gvfs-bin and ran the requested command. It simply completed without any message.

$ which gvfs-ls
/usr/bin/gvfs-ls

$ gvfs-ls burn:
$

[Brian (brian2004)]

I found a work around, I click Places -> Home Folder and with "Tree" on the left side I can click "Blank CD-R Disc". The location line even says burn:///

It just seems to be the menu entry under Places that's giving this problem.

[Ofir Klinger (klinger-ofir)]

As Brian said, entering from some other place than the menu gives no error message!

[Sebastien Bacher (seb128)]

could you run /usr/lib/gvfs/gvfsd -r on a command line, try to browse the burn location and copy the log to a comment?

[Brett Alton (brett-alton-deactivatedaccount)]

The same error occurs, but '/usr/lib/gvfs/gvfsd -r' returns nothing.

My steps:
1) Ran '/usr/lib/gvfs/gvfsd -r' on the command line
2) Put in two blank DVD-Rs in both my DVD-ROM and DVD-RAM drives
3) Went to 'Places > Blank DVD-ROM Disc' and the same error appeared.
4) Went back to the command line to see that '/usr/lib/gvfs/gvfsd -r' returned nothing.
5) Manually went to 'burn:///' and that also returned nothing for '/usr/lib/gvfs/gvfsd -r'

I also found it interesting that only one DVD-R was detected. The other device says "Unable to mount location / No media in the drive".

The drives work perfectly fine in Windows.

The DVD-RAM (the one that detected my DVD-R is an LG, bought about 3 months ago) while the other one came with my Dell XPS Gen 5 in August 2005.

I will give you the model numbers of both upon request.

[Sebastien Bacher (seb128)]

does "gvfs-open burn:" works correctly?

[Brett Alton (brett-alton-deactivatedaccount)]

Yes, it appears to open 'burn:///' in Nautilus.

[Sebastien Bacher (seb128)]

do you still get the issue using the current versions?

[aidave (aidave)]

This is also happening to me, Ubuntu 8.04.1 updated 2 days ago.

Brasero still works, CD burning works, Nautilus CD burning works, but the Places menu is broken.

[Brett Alton (brett-alton-deactivatedaccount)]

Sabastien, I apologize for taking so long to get back to you, but I'm using Xubuntu right now, so I had trouble finding an Ubuntu 8.04.1 desktop.

A fresh install of Ubuntu 8.04.1, however, does still have the same error when popping in a 'Blank DVD-ROM Disc'.

It appears that when clicking 'Places > CD/DVD Creator', Nautilus will open burn:///.

However, when clicking on 'Places > Blank DVD-ROM Disc', the following error still occurs:

Could not open location 'burn:///'
The default action does not support this protocol.

[Sebastien Bacher (seb128)]

right, I can trigger the bug now, those users are clicking on the blank disc icon and not the cd burner one

[Sebastien Bacher (seb128)]

the fixed has been fixed in intrepid in the gnome-panel 2.23.6 update

[Alexander Sashnov (sashnov)]

what about fix it in hardy 8.04 LTS ?

[Sebastien Bacher (seb128)]

the bug is a minor one, there is a working cd burning entry in the same menu so it's low priority for a stable update, anybody is welcome to work on a stable update though

[Pedro Villavicencio (pedro)]

please don't open tasks just because an explanation should given.