firefox 3 beta crashes on www.deredactie.be

[Wouter Horré]

Binary package hint: firefox-3.0

Reproducible crash when visiting www.deredactie.be.

$ apt-cache policy firefox
firefox:
  Installed: 3.0~b5+nobinonly-0ubuntu3

$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 8.04
Release: 8.04
Codename: hardy

ProblemType: Bug
Architecture: i386
Date: Fri May 16 17:22:34 2008
DistroRelease: Ubuntu 8.04
Package: firefox 3.0~b5+nobinonly-0ubuntu3
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=/home/username/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/bin/X11:/usr/games:/usr/local/arm/3.4.1/bin:/home/username/local/maven-2.0.7/bin
 LANG=en_US.UTF-8
 LANGUAGE=en_US:en
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-17-generic i686

[Craig (candrews-integralblue)]

I could not reproduce this crash. The site is Flash intense - this may be a problem with the Flash plugin, or swfdec, or gnash (whichever you're using). I'm using the same version of Firefox and the Adobe Flash plugin.

[Nick Ellery (nick.ellery)]

I was also unable to reproduce the bug, and I would agree that it may be flash related.

[Sod75 (launchpad-net-vernaillen)]

I did not have the problem, but another account on the same computer did. FF3 crashes immediately after trying to load the above website.
I renamed ~/.mozilla/plugins/flashplayer.xpt to something else, just to test if it helped and now the site loads fine...
the file is there too in my account but doesn't seem to hinder anything. I do block the annoying video ban with adblock though...
I hope this helps.

[Sod75 (launchpad-net-vernaillen)]

ok, disregard the above, after a while, the problem has now returned

[Sod75 (launchpad-net-vernaillen)]

I confirm this bug.
It now appears on both accounts....this is on Kubuntu 8.04 btw.

$ dpkg -l | grep firef
ii firefox 3.0~b5+nobinonly-0ubuntu3 meta package for the popular mozilla web bro
ii firefox-3.0 3.0~b5+nobinonly-0ubuntu3 safe and easy web browser from Mozilla
ii libnspr4 2:1.firefox2.0.0.8+1nobinonly-0ubuntu1 Netscape Portable Runtime Library
ii mozilla-firefox-locale-nl-nl 2.0.0.7+1-0ubuntu4 Mozilla Firefox Dutch; Flemish language/regi

$ dpkg -l | grep flash
ii flashplugin-nonfree 9.0.124.0ubuntu2 Adobe Flash Player plugin installer
rc libflash-mozplugin 0.4.13-5ubuntu1 GPL Flash (SWF) Library - Mozilla-compatible
rc libflash0c2 0.4.13-5ubuntu1 GPL Flash (SWF) Library - shared library

Sometimes the site loads and it takes a few clicks in the right hand side menu for ff to crash....

[Wouter Horré (wouterh)]

I am also using kubuntu hardy. I have the problem on two computers.
Both are upgraded from gutsy. I cannot access one of these machines at
the moment, so I can't provide more information on the flash version
for the moment. I can only say that it is flashplugin-nonfree.

[John Vivirito (gnomefreak)]

Please leave it incomplete as we dont have all the info needed to mark confirmed. I need each person that can reproduce this bug to obtain a backtrace and if you are other than the person who filied the bug to file a new bug with your backtrace. I can only have one crash report per bug because the same site can crash 30 users and there be different reason/causes. Please follow the instructions listed below.
1. in terminal run "locate libflashsupport.so" without hte "
2. If it is found please remove it from system
3. If the problem is still there or you didnt find libflashsupport.so please continue to #4 if removing it fixed your issue please check to see if you have sound from 2 apps at same time if you dont please see bug #192888 and see if that is your issue.
4. Obtain backtrace by following https://wiki.ubuntu.com/MozillaTeam/Bugs
5. If not Original reporter please file a new bug and attach the backtrace to it, we will than mark it as a duplicate if we find it is the same.

PS. swfdec has also caused crashes please make sure that is not it if you find it just move it or rename it or start with a clean profile. maybe paste the output of locate swfdec on your own crash bug.

[John Vivirito (gnomefreak)]

Just to stop the nagging in my head about another bug can you also list what graphics card you have and what drivers you use example: nividia 8600 nvidia-glx-new from repos or if you isntalled them from envy or however you installed them.

[John Vivirito (gnomefreak)]

I am also unable to reproduce this crash using Ubuntu install i dont have kubuntu atm but what version of kde kubuntu is installed 3.5 oir 4.0 aka 3.9

[Sod75 (launchpad-net-vernaillen)]

i opened
https://bugs.launchpad.net/ubuntu/+source/firefox-3.0/+bug/231322
with backtrace attached as requested (I hope)

[Rui Boon (ruiboon)]

There seems to be another similar problem (just that the site is different).
https://bugs.launchpad.net/ubuntu/+source/firefox-3.0/+bug/227747
Backtrace has been attached over there

[Wouter Horré (wouterh)]

Computer is a Dell Optiplex GX620.
Kubuntu hardy, upgraded from gutsy (original install was dapper, upgraded afterwards to feisty, gutsy, and now hardy).

$ locate libflashsupport.so
$ apt-cache policy libflashsupport
libflashsupport:
  Installed: (none)
  Candidate: 1.9-0ubuntu1
  Version table:
     1.9-0ubuntu1 0
        500 http://ubuntu.mirrors.skynet.be hardy/universe Packages

$ locate swfdec
/usr/share/app-install/desktop/swfdec-player.desktop

$ lspci | grep -i vga
00:02.0 VGA compatible controller: Intel Corporation 82945G/GZ Integrated Graphics Controller (rev 02)

$ apt-cache policy xserver-xorg-video-i810
xserver-xorg-video-i810:
  Installed: 2:1.7.4-0ubuntu7
  Candidate: 2:1.7.4-0ubuntu7
  Version table:
 *** 2:1.7.4-0ubuntu7 0
        500 http://ubuntu.mirrors.skynet.be hardy/main Packages
        100 /var/lib/dpkg/status

$ grep -i i810 /etc/X11/xorg.conf
        Boardname "i810"
        Driver "i810"
        Boardname "i810"
        Driver "i810"

$ apt-cache policy flashplugin-nonfree
flashplugin-nonfree:
  Installed: 9.0.124.0ubuntu2
  Candidate: 9.0.124.0ubuntu2
  Version table:
 *** 9.0.124.0ubuntu2 0
        500 http://ubuntu.mirrors.skynet.be hardy/multiverse Packages
        100 /var/lib/dpkg/status

Backtrace is attached.

For what it's worth: konqueror does not crash on the same site.

At the moment, I have no access to the other computer where I can reproduce the crash, but that one is using the nvidia restricted drivers from the repositories. It also runs kubuntu hardy, upgraded from gutsy (original install there was feisty).

[Wouter Horré (wouterh)]

I have just changed my video driver to xserver-xorg-video-intel and I am now unable to reproduce the crash in my default firefox profile. I can still reproduce it in a clean profile however.

[Wouter Horré (wouterh)]

the crashes are back in my default profile also.

[Wouter Horré (wouterh)]

Crashes still occur with 3.0~rc1+nobinonly-0ubuntu0.8.04.1

[Sod75 (launchpad-net-vernaillen)]

Do you guys use adblock or adblock+ ?
Uninstalling those solved this for me. (I do not have any other add-ons installed either)

[Wouter Horré (wouterh)]

I don't have adblock or adblock+

The following add-ons are installed in my default profile:
* edit CSS
* Live HTTP Headers
* GreaseMonkey

Strange enough, I can't reproduce the crash anymore. This morning, it was still reproducable. Maybe something has changed on www.deredactie.be and the 'bug' is no longer triggered?

[Alexander Sack (asac)]

On Fri, May 30, 2008 at 09:53:47AM -0000, Sod75 wrote:
> Do you guys use adblock or adblock+ ?
> Uninstalling those solved this for me. (I do not have any other add-ons installed either)
>

Did you install adblock+ from the net? have you tried the adblock-plus
package in the ubuntu archive?

 - Alexander

[Wouter Horré (wouterh)]

Just had a crash again. It's not consistently crashing anymore, but once in a while it is.

[Sod75 (launchpad-net-vernaillen)]

re adblock(+). I did have it installed from the net, just tried the ubuntu package. trying to load the site crashes FF immediately. Without any addons, it's been stable so far.

[Sarah Kowalik (hobbsee-deactivatedaccount)]

i'm running adblock plus from the net, (0.7.5.4), with no problems.

firefox:
  Installed: 3.0~rc1+nobinonly-0ubuntu0.8.04.1
  Candidate: 3.0~rc1+nobinonly-0ubuntu0.8.04.1

[Alexander Sack (asac)]

On Fri, May 30, 2008 at 03:01:26PM -0000, Sod75 wrote:
> re adblock(+). I did have it installed from the net, just tried the
> ubuntu package. trying to load the site crashes FF immediately. Without
> any addons, it's been stable so far.
>

Since somenoe else reports that its working, maybe its a sideeffect
from some other extension?

Maybe its because of some custom configurations of adblock plus?

 status incomplete

 - Alexander

[Alexander Sack (asac)]

On Fri, May 30, 2008 at 12:01:10PM -0000, Wouter Horré wrote:
> Just had a crash again. It's not consistently crashing anymore, but once
> in a while it is.
>

OK, most likely unrelated. Maybe flash crashes. you could also try to
disable your extensions in Tools -> Addons.

 - Alexander

[Wouter Horré (wouterh)]

I am now again unable to reproduce the crash. Enabling/disabling extensions has no influence on this.

[Alexander Sack (asac)]

On Tue, Jun 03, 2008 at 12:53:52PM -0000, Wouter Horré wrote:
> I am now again unable to reproduce the crash. Enabling/disabling
> extensions has no influence on this.
>

ok, reopen if it reappears.

 status invalid

 - Alexander

[Wouter Horré (wouterh)]

The crashes have reappeared. They stop after disabling greasemonkey. I have installed greasemonkey from the repositories:

$ apt-cache policy firefox-greasemonkey
firefox-greasemonkey:
  Installed: 0.8.20080119.0-0ubuntu1
  Candidate: 0.8.20080119.0-0ubuntu1
  Version table:
 *** 0.8.20080119.0-0ubuntu1 0
        500 http://ubuntu.mirrors.skynet.be hardy/universe Packages
        100 /var/lib/dpkg/status

[Alexander Sack (asac)]

On Mon, Jun 09, 2008 at 09:14:02AM -0000, Wouter Horré wrote:
> The crashes have reappeared. They stop after disabling greasemonkey. I
> have installed greasemonkey from the repositories:
>
> $ apt-cache policy firefox-greasemonkey
> firefox-greasemonkey:
> Installed: 0.8.20080119.0-0ubuntu1
> Candidate: 0.8.20080119.0-0ubuntu1
> Version table:
> *** 0.8.20080119.0-0ubuntu1 0
> 500 http://ubuntu.mirrors.skynet.be hardy/universe Packages
> 100 /var/lib/dpkg/status
>
>
> ** Changed in: firefox-3.0 (Ubuntu)
> Status: Invalid => New
>
> ** Changed in: firefox-3.0 (Ubuntu)
> Status: New => Incomplete
>

I doubt that its a general greasmonkey thing. Have you tried to
disable your user-scripts and see which one causes this?

 status incomplete

 - Alexander

[Wouter Horré (wouterh)]

I am able to reproduce the crash with:
* greasemonkey enabled, but no user scripts installed
* greasemonkey disabled through the icon in the status bar

I am unable to reproduce the crash with:
* greasemonkey disabled through the add-ons window

I will attach two backtraces of crashes:
* gdb-firefox.txt: crash with greasemonkey enabled, but no user scripts installed
* gdb-firefox-nogreasemonkey.txt: crash with greasemonkey disabled through the icon in the status bar

[Wouter Horré (wouterh)]

backtrace of crash with greasemonkey enabled, but no user scripts installed

[Wouter Horré (wouterh)]

backtrace of crash with greasemonkey disabled through the icon in the status bar

[Wouter Horré (wouterh)]

Updated firefox, problem persists:
$ apt-cache policy firefox
firefox:
  Installed: 3.0+nobinonly-0ubuntu0.8.04.1
  Candidate: 3.0+nobinonly-0ubuntu0.8.04.1
  Version table:
 *** 3.0+nobinonly-0ubuntu0.8.04.1 0
        500 http://be.archive.ubuntu.com hardy-proposed/main Packages
        100 /var/lib/dpkg/status
     3.0~rc1+nobinonly-0ubuntu0.8.04.1 0
        500 http://ubuntu.mirrors.skynet.be hardy-updates/main Packages
     3.0~b5+nobinonly-0ubuntu3 0
        500 http://ubuntu.mirrors.skynet.be hardy/main Packages

backtrace attaches (greasemonkey enabled with no user scripts)

[Alexander Sack (asac)]

This is a generic flash crash

 affects ubuntu/firefox-3.0
 status invalid

 affects ubuntu/flashplugin-nonfree
 status incomplete
 tag likely-dup

 - Alexander

[Wouter Horré (wouterh)]

I installed the packaged version of flash 10 from the intrepid repos on my hardy machine and the crashes seem to have disappeared.

[Duane Hinnen (duanedesign)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are closing this bug because their has not been any activity recently and the reporter seems to no longer be suffering from this bug. Please feel free to report any future bugs you may be experiencing.