Firefox 3.0 Beta 5 crashed when playing video

[James Abley]

Binary package hint: firefox-3.0

Description: Ubuntu 8.04
Release: 8.04

jabley@python:~$ apt-cache policy firefox
firefox:
  Installed: 3.0~b5+nobinonly-0ubuntu3
  Candidate: 3.0~b5+nobinonly-0ubuntu3
  Version table:
 *** 3.0~b5+nobinonly-0ubuntu3 0
        500 http://gb.archive.ubuntu.com hardy/main Packages
        100 /var/lib/dpkg/status

When trying to view this page:

http://www.bbc.co.uk/radio1/chrismoyles/celebritylap.shtml

The Firefox process dies when the video is retrieved from youtube.

I've seen other reports asking for the contents of /var/crash. I don't have anything in there. The problem is consistently reproducible on my machine, so I should be able to supply more information if someone can tell me what to look for; e.g. dpkg selections, firefox Content-Type application associations or something else that might point to the problem.

This machine was a vanilla 7.10 install, recently upgraded to 8.04.

Nothing obviously enlightening when running the process from the CLI either.

jabley@python:~$ firefox
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
** Message: GetValue variable 2 (2)
** Message: GetValue variable 1 (1)
jabley@python:~$

ProblemType: Bug
Architecture: i386
Date: Wed Apr 30 23:01:03 2008
DistroRelease: Ubuntu 8.04
Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu3
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-16-generic i686

[John Vivirito (gnomefreak)]

in /var/crash please double click the crash log for this crash and file a new bug report and add it to there.
i sent reply from email and its not here so im commenting now

[James Abley (jabley)]

John,

thanks for responding.

I already stated that I don't have anything in /var/crash

ls -la /var/crash
. blah
.. blah

That's all folks!

Double-click it? The crash files that I have on a different machine (still running 7.10) don't look executable - they look like text files. Is there some application mapped to .crash files?

[John Vivirito (gnomefreak)]

Double clicking it should bring apport up so apport can file the bug report for you and try to retrace the coredump so we can work with it. Normaly on a crash apport will ask to send it right when it crashes. sorry i miss read that post i thought you said nothing in /var/log. well if you reproduce this crash please file a bug report using apport as described,
Can you please try to get a backtrace and/or an strace of this crash by following the instructions at:
https://wiki.ubuntu.com/MozillaTeam/Bugs?highlight=(mozilla)
https://wiki.ubuntu.com/Strace?highlight=(strace)
Please attach them to this bug report i will reopen it for now.

[John Vivirito (gnomefreak)]

Reopened bug for now.
James can you please run locate libflashsupport.so and post the output from that command to bug report.

[James Abley (jabley)]

jabley@python:/var/crash$ locate libflashsupport.so
jabley@python:/var/crash$ sudo updatedb
[sudo] password for jabley:
jabley@python:/var/crash$ locate libflashsupport.so
jabley@python:/var/crash$ ls -la
total 8
drwxrwxrwt 2 root root 4096 2008-04-30 22:29 .
drwxr-xr-x 18 root root 4096 2008-03-22 10:20 ..

[James Abley (jabley)]

~ 10M strace output attached.

jabley@python:/var/crash$ strace -Ff firefox 2>&1 | tee strace-firefox-launchpad-224952-2008-05-01-1929.log

Restoring Session to include the previously mentioned URL when prompted.

[James Abley (jabley)]

I'm having problems creating a backtrace. There doesn't appear to be a firefox-dbg package available?

https://wiki.ubuntu.com/MozillaTeam/Bugs?highlight=(mozilla#head-c576e78d92cb3c959c271158b6ace98be835de83

Also, there still isn't a .crash file generated for me to post.

The problem does consistently occur when I create a new Profile using the -ProfileManage switch. I've attached another strace for that one, which is smaller and hopefully easier to use.

Is it worthwhile trying to figure out why I'm not seeing a crash file generated that apport can use?

jabley@python:/var/crash$ aptitude search apport
i apport - automatically generate crash reports for debugging
i apport-gtk - GTK+ frontend for the apport crash report system
p apport-qt - Qt4 frontend for the apport crash report system
p apport-retrace - tools for reprocessing Apport crash reports
i python-apport - apport crash report handling library

[James Abley (jabley)]

Sorry, the second strace with the new profile is much larger. I need to get some sleep!

[John Vivirito (gnomefreak)]

>
> James Abley wrote:
>
>> >> Public bug reported:
>> >>
>> >> Binary package hint: firefox-3.0
>> >>
>> >> Description: Ubuntu 8.04
>> >> Release: 8.04
>> >>
>> >> jabley@python:~$ apt-cache policy firefox
>> >> firefox:
>> >> Installed: 3.0~b5+nobinonly-0ubuntu3
>> >> Candidate: 3.0~b5+nobinonly-0ubuntu3
>> >> Version table:
>> >> *** 3.0~b5+nobinonly-0ubuntu3 0
>> >> 500 http://gb.archive.ubuntu.com hardy/main Packages
>> >> 100 /var/lib/dpkg/status
>> >>
>> >> When trying to view this page:
>> >>
>> >> http://www.bbc.co.uk/radio1/chrismoyles/celebritylap.shtml
>> >>
>> >> The Firefox process dies when the video is retrieved from youtube.
>> >>
>> >> I've seen other reports asking for the contents of /var/crash. I don't
>> >> have anything in there. The problem is consistently reproducible on my
>> >> machine, so I should be able to supply more information if someone can
>> >> tell me what to look for; e.g. dpkg selections, firefox Content-Type
>> >> application associations or something else that might point to the
>> >> problem.
>> >>
>> >> This machine was a vanilla 7.10 install, recently upgraded to 8.04.
>> >>
>> >> Nothing obviously enlightening when running the process from the CLI
>> >> either.
>> >>
>> >> jabley@python:~$ firefox
>> >> ** Message: GetValue variable 1 (1)
>> >> ** Message: GetValue variable 2 (2)
>> >> ** Message: GetValue variable 1 (1)
>> >> ** Message: GetValue variable 2 (2)
>> >> ** Message: GetValue variable 1 (1)
>> >> ** Message: GetValue variable 2 (2)
>> >> ** Message: GetValue variable 1 (1)
>> >> ** Message: GetValue variable 2 (2)
>> >> ** Message: GetValue variable 1 (1)
>> >> ** Message: GetValue variable 2 (2)
>> >> ** Message: GetValue variable 1 (1)
>> >> jabley@python:~$
>> >>
>> >> ProblemType: Bug
>> >> Architecture: i386
>> >> Date: Wed Apr 30 23:01:03 2008
>> >> DistroRelease: Ubuntu 8.04
>> >> Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu3
>> >> PackageArchitecture: i386
>> >> ProcEnviron:
>> >>
>> >> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
>> >>
>> >> LANG=en_GB.UTF-8
>> >> SHELL=/bin/bash
>> >> SourcePackage: firefox-3.0
>> >> Uname: Linux 2.6.24-16-generic i686
>> >>
>> >> ** Affects: firefox-3.0 (Ubuntu)
>> >> Importance: Undecided
>> >> Status: New
>> >>
>> >>
>> >> ** Tags: apport-bug
>> >>
>> >>
>>

Can you please run "locate libflashsupport.so" without the " and post
the output on this bug report. Also can you please obtain a backtrace by
following the instructions at https://wiki.ubuntu.com/MozillaTeam/Bugs

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

[James Abley (jabley)]

Hi John,

I did previously run

locate libflashsupport.so

and got nothing. https://bugs.launchpad.net/ubuntu/+bug/224952/comments/6

sudo updatedb
locate libflashsupport.so
sudo locate libflashsupport.so

Still nothing.

I'm having trouble getting a backtrace working. I guess it's a missing dependency which I'm trying to track down. There isn't a firefox-dbg package available, or libnss3-0d-dbg. There is firefox-dbgsym and libnss3-0d-dbgsym. Have the packages been renamed or are the ones I require genuinely missing?

When I do

firefox -g 2>&1 | tee ~/Desktop/gdb-firefox.log

It doesn't go into gdb. Instead, the Restore Session prompt comes up, the app runs and crashes. I'll try to work out what's going wrong tonight.

Cheers,

James

[James Abley (jabley)]

OK. Smack head hard and realise why libflashsupport isn't being found.

$ dpkg -l firefox libflashsupport flashplugin-nonfree
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Installed/Config-f/Unpacked/Failed-cfg/Half-inst/t-aWait/T-pend
|/ Err?=(none)/Hold/Reinst-required/X=both-problems (Status,Err: uppercase=bad)
||/ Name Version Description
+++-=================================-=================================-==================================================================================
ii firefox 3.0~b5+nobinonly-0ubuntu3 meta package for the popular mozilla web browser
ii flashplugin-nonfree 9.0.124.0ubuntu2 Adobe Flash Player plugin installer
un libflashsupport <none> (no description available)

[James Abley (jabley)]

Someone has updated the instructions here https://wiki.ubuntu.com/MozillaTeam/Bugs so that I can now get a backtrace of sorts. Attaching; gdb is still complaining that it's missing some information, but at least it gives up a little.

[James Abley (jabley)]

Nothing seems to be happening with this. Are you still waiting on me for information; is this a WONT FIX / DUPLICATE / etc?

[James Abley (jabley)]

Picked up an update for Firefox 3 along with some other stuff today and it looks like this has been fixed.

I was able to view videos on the reported problematic page.

http://www.bbc.co.uk/radio1/chrismoyles/celebritylap.shtml

Thanks for your time and to the team that fixed it.