Laptop fails to reboot / boot after update to hardy

Bug #221110 reported by chiefaua
2
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: linux-image

I upgraded to hardy yesterday.

When I want to reboot my laptop (an Asus A6B00G) the system shuts down nicely. But after the restart the BIOS fails to boot the machine. I just see the Asus Logo (the one which hides the actual BIOS screen), and that's it. If I reboot the laptop another time (pressing 4 sec power off, repower it), then it's fine again.

Much worse is when I hibernate the laptop. Everything goes well until the system shuts down. But then, when I want to start the laptop again, nothing happens. Nothing at all, nothing to see, only some LED blinking up. Even when restarting, nothing happens. That's really bad.

The resolution was to unplug the laptop, remove the battery, wait a moment, plug in everything again, and voilà, the system works again. It even resumed correctly from hibernation.

I think that's a really bad bug, because not every user would think of unplugging and unmounting the battery in such a case. Many users would simply think that Ubuntu broke their entire machine.

Everything worked fine in Feisty and Gutsy by the way.

Regards,
Thomas

Revision history for this message
Leann Ogasawara (leannogasawara) wrote :

[This is an automated message. Apologies if it has reached you inappropriately.]

This bug was reported against the linux-meta package when it likely should have been reported against the linux package instead. We are automatically transitioning this to the linux kernel package so that the appropriate teams are notified and made aware of this issue. Thanks.

affects: linux-meta (Ubuntu) → linux (Ubuntu)
Revision history for this message
kernel-janitor (kernel-janitor) wrote :

Hi chiefaua,

Please be sure to confirm this issue exists with the latest development release of Ubuntu. ISO CD images are available from http://cdimage.ubuntu.com/releases/ . Please then run following command from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux-image-`uname -r` 221110

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results.

Thanks in advance.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: needs-kernel-logs
tags: added: needs-upstream-testing
tags: added: kj-triage
Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Jeremy Foshee (jeremyfoshee) wrote :

This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to "New". Thanks.

[This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.]

tags: added: kj-expired
Changed in linux (Ubuntu):
status: Incomplete → Invalid
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