Content of email is blank

Bug #220045 reported by MD
42
This bug affects 5 people
Affects Status Importance Assigned to Milestone
mozilla-thunderbird (Ubuntu)
Invalid
Undecided
Unassigned
thunderbird (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: thunderbird

It happens sometimes, when I come back to thunderbird (2.0.0.12 20080227), any email I click appears blank. Nothing is displayed in the reading pane below.
I did try to reproduce the problem without success.

When I display the headers and then minimize the headers, the message displays, but if I select another email in the same folder, the content of the previous selected email is still displayed.
If I display the headers on the new selected message, same again, I've got the good message, and it stucks until I open the headers for another email and so on.
If I change folder, then it comes back to blank emails.

When I close and open thunderbird, it's working again.
I have 3 pop accounts and 1 imap account.

Just before I was working in inkscape with network files.

Open applications in the same time :
Thunderbird
Firefox
Inkscape
Azureus
Vmware Server Console
Liferea
Rythmbox
Evolution

I have 2 screens so 4x2 desktops.

Ubuntu 7.10

Cheers guys and thanks for everything you do !

ProblemType: Bug
Architecture: i386
Date: Mon Apr 21 01:03:30 2008
Dependencies:

DistroRelease: Ubuntu 7.10
NonfreeKernelModules: vmnet vmmon fglrx nvidia
Package: mozilla-thunderbird None [modified: /var/lib/dpkg/info/mozilla-thunderbird.list]
PackageArchitecture: all
SourcePackage: thunderbird
Uname: Linux zoobuntu.WORKGROUP 2.6.22-14-generic #1 SMP Tue Feb 12 07:42:25 UTC 2008 i686 GNU/Linux

Tags: apport-bug
Revision history for this message
Ari (a-r-i) wrote :

This happens on HTML an Textemails?

Revision history for this message
MD (sessorbsed) wrote : Re: [Bug 220045] Re: Content of email is blank
Revision history for this message
MD (sessorbsed) wrote :
Revision history for this message
Kanuvar (kanuvar) wrote :

Hello, I have exactly the same problem:
After searching for a message, you click on the selected message
and appears blank, any mail you select after that appears blank.

Kubuntu 8.4
Thunderbird versión 2.0.0.14 (20080505)
one pop3 account

saludos
Neri

Revision history for this message
gumbler (gumbler) wrote :

Is this still a problem with Thunderbird 2.0.0.17?

Changed in mozilla-thunderbird:
status: New → Incomplete
Revision history for this message
MD (sessorbsed) wrote :
Revision history for this message
John Vivirito (gnomefreak) wrote :

other than a useless upload please respond to the request for more info. I am closing this bug for now since it has been a few months without an update. Please reopen with all info again if you see this with 2.0.0.18.

Changed in mozilla-thunderbird:
status: Incomplete → Invalid
Changed in thunderbird:
status: New → Invalid
Revision history for this message
Martins K. (martinsk89) wrote :

"Please reopen with all info again if you see this with 2.0.0.18."
Yes, unfortunately I see the same problem even with version 2.0.0.19 (20090105)

Opening a new message results in a blank page. I have minimized the header by default, so after I've clicked the "+" mark and then "-" left to the "Subject: ", the message is drawn correctly. Even more, the last time it happened, I after gotting the message to be displayed selected a large amount of text and tried to drag it. This caused to disappear first lines (approximately 10) from the message's top.

Still, probably this behaviour could be related to the OS, not the Thunderbird itself. This problem appeared some days ago and now it happens very often. I hadn't updated Thunderbird, nor any addons. However, OS is changed almost every day - getting some updates installed, new programs, etc.

OS: Ubuntu 8.10
Thunderbird addon: Remove Duplicate Messages, version 0.1.06, created by Thorsten W. Schmidt.

Revision history for this message
John Vivirito (gnomefreak) wrote :

If you are seeing this problem please attach all of your extensions as well what versions and if they are from Ubuntu or from Mozilla addons page.

Changed in thunderbird:
status: Invalid → Incomplete
Revision history for this message
John Vivirito (gnomefreak) wrote :

Also please let us know if thiws happens in IMAP only or if you see it in POP. I am unable to reproduce with IMAP nor POP at this time i tried IMAP on pop and IMAP also tested thnderbird-3 and thunderbird-2.0
I have no extensions in thunderbird except enigmail

Revision history for this message
Martins K. (martinsk89) wrote :

I have only POP mailboxes.
The only extension shown in Tools->Add-ons->Extensions tab is the mentioned "Remove Duplicate Messages", version 0.1.06, from Mozilla addons site: https://addons.mozilla.org/en-US/thunderbird/addon/956

I couldn't produce the problem right now either, as it sometimes happens and sometimes not. I used the Help->Report a bug.. option in thunderbird hoping it will give some more information, altough probably it's useless if nothing wrong happened. Anyway, it can be found here https://bugs.launchpad.net/bugs/336144

Forgot to mention in previous post - the last time this error was produced, I checked out the "Error console" - but it was clear. No warnings, no errors, no even messages.

Revision history for this message
Martins K. (martinsk89) wrote :

OK, correction - although I didn't encounter this problem, suddenly there appeared 4 identical warnings in Error Console.

Warning: Error in parsing value for property 'list-style-position'. Declaration dropped.
Source File: chrome://removeduplicates/locale/style.css
Line: 3

Attaching the file 'chrome://removeduplicates/locale/style.css'...

Still, this extensions I use about 2 months or more, but the bug first appeared in 27 February.

Revision history for this message
John Vivirito (gnomefreak) wrote :

On 03/01/2009 02:51 AM, Martins K. wrote:
> OK, correction - although I didn't encounter this problem, suddenly
> there appeared 4 identical warnings in Error Console.
>
> Warning: Error in parsing value for property 'list-style-position'. Declaration dropped.
> Source File: chrome://removeduplicates/locale/style.css
> Line: 3
>
> Attaching the file 'chrome://removeduplicates/locale/style.css'...
>
> Still, this extensions I use about 2 months or more, but the bug first
> appeared in 27 February.
>
>
> ** Attachment added: "chrome://removeduplicates/locale/style.css"
> http://launchpadlibrarian.net/23246383/style.css
>
Can you reproduce this with a clean profile? command as follows:
mv .mozilla-thunderbird .mozilla-thunderbird.old
than restart thunderbird and add one email address and see if the issue
goes away.
thank restart

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

"How can i get lost, if i have no where to go"
    -- Metallica from Unforgiven III

Revision history for this message
Martins K. (martinsk89) wrote :

It seems I cannot reproduce the problem anymore, either. OK, if this happens again, I will try to get some valueable information.
Thanks for your time.

Revision history for this message
John Vivirito (gnomefreak) wrote :

On 03/03/2009 10:47 AM, Martins K. wrote:
> It seems I cannot reproduce the problem anymore, either. OK, if this happens again, I will try to get some valueable information.
> Thanks for your time.
>
Thanks for the update. If you are able to reproduce it please file a new
bug report with the info you have.

 status invalid

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

"How can i get lost, if i have no where to go"
    -- Metallica from Unforgiven III

Changed in thunderbird:
status: Incomplete → Invalid
Revision history for this message
Steve Dodson (rhp997) wrote :

Distro/Version: Ubuntu 9.04
Kernel: 2.6.28-18-generic
Thunderbird version: 2.0.0.23 (20090817)
Installed Add-Ons: Google Desktop, Lightning, Provider for Google Calendar, TZ Definitions for Mozilla Calendar

Whenever I open Thunderbird, several messages in my Inbox render as blank emails - similar in all aspects to Martins K's comments:

"Opening a new message results in a blank page. I have minimized the header by default, so after I've clicked the "+" mark and then "-" left to the "Subject: ", the message is drawn correctly."

The problem remains whether the preview pane is used - or if the message is opened in a separate window. Choosing to view the message in text/original HTML/simple HTML does not help. However, replying to the message draws the original message correct (as quotes) - as does clicking the "-" / "+" marks next to the "Subject:" (as per Martins' post). Unfortunately, the problem remains even when Thunderbird is restarted. Thunderbird worked without issue for several days prior to the issue's appearance.

Revision history for this message
Steve Dodson (rhp997) wrote :

Update: I noticed that even though I had clicked each add-on's "Disable" button and restarted Thunderbird, the Lightning add-on remained active. After again disabling all add-ons and rebooting (when in doubt, reboot), Thunderbird now appears to behave normally. Go figure.

Revision history for this message
Martins K. (martinsk89) wrote :

This problem happens to appear and disappear without any obvious reason. I don't believe it has anything to do with the Lightning add-on, I have encountered this bug several times despite the fact I have never had this particular add-on. This problem happened some more times but disappeared itself soon, so I didn't pay attention anymore.

In case it starts bothering you again, you might want to consider upgrading to Thunderbird 3. I've been using it together with Ubuntu 9.10 for some time and have not encountered this problem anymore...

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