Flash stops working in firefox on ubuntu 8.04

Bug #214722 reported by peck
22
Affects Status Importance Assigned to Milestone
firefox-3.0 (Ubuntu)
Invalid
Undecided
Mozilla Bugs

Bug Description

Binary package hint: firefox-3.0

Ubuntu hardy 8.04 AMD 64

firefox-3.0:
  Installed: 3.0~b5+nobinonly-0ubuntu1
  Candidate: 3.0~b5+nobinonly-0ubuntu1
  Version table:
 *** 3.0~b5+nobinonly-0ubuntu1 0
        500 http://us.archive.ubuntu.com hardy/main Packages
        100 /var/lib/dpkg/status

Trying to listen to music at pandora.com or deezer.com

After updating from beta 4 to beta 5 the flashplayer would quit working while listening to music at either pandora or deezer. After it locked up it would not work at all for any other websites. Restarting the browser allows the flash player to work again but only for about one or so song.

ProblemType: Bug
Architecture: amd64
Date: Wed Apr 9 11:08:31 2008
DistroRelease: Ubuntu 8.04
Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu1
PackageArchitecture: amd64
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-15-generic x86_64

Revision history for this message
peck (kcep) wrote :
Revision history for this message
John Vivirito (gnomefreak) wrote :

Please make sure you have the new flashplugin installed, it was released to archives either late yesterday or today sometime. Please see if the following bug is what you are seeing? ill add it here in a minute i seemed to have lost it for a minute

Changed in firefox-3.0:
assignee: nobody → mozilla-bugs
Revision history for this message
John Vivirito (gnomefreak) wrote :
Changed in firefox-3.0:
status: New → Incomplete
Revision history for this message
peck (kcep) wrote : Re: [Bug 214722] Re: Flash stops working in firefox on ubuntu 8.04

I have the most recent version of the flasshplugin installed. I even
tried reinstalling it. I'll try again tomorrow in case the newest one
isn't out yet.

On Wed, 9 Apr 2008, John Vivirito wrote:

> Please make sure you have the new flashplugin installed, it was released
> to archives either late yesterday or today sometime. Please see if the
> following bug is what you are seeing? ill add it here in a minute i
> seemed to have lost it for a minute
>
> ** Changed in: firefox-3.0 (Ubuntu)
> Assignee: (unassigned) => Mozilla Bugs (mozilla-bugs)
>
> --
> Flash stops working in firefox on ubuntu 8.04
> https://bugs.launchpad.net/bugs/214722
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Source Package "firefox-3.0" in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox-3.0
>
> Ubuntu hardy 8.04 AMD 64
>
> firefox-3.0:
> Installed: 3.0~b5+nobinonly-0ubuntu1
> Candidate: 3.0~b5+nobinonly-0ubuntu1
> Version table:
> *** 3.0~b5+nobinonly-0ubuntu1 0
> 500 http://us.archive.ubuntu.com hardy/main Packages
> 100 /var/lib/dpkg/status
>
> Trying to listen to music at pandora.com or deezer.com
>
> After updating from beta 4 to beta 5 the flashplayer would quit working while listening to music at either pandora or deezer. After it locked up it would not work at all for any other websites. Restarting the browser allows the flash player to work again but only for about one or so song.
>
> ProblemType: Bug
> Architecture: amd64
> Date: Wed Apr 9 11:08:31 2008
> DistroRelease: Ubuntu 8.04
> Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu1
> PackageArchitecture: amd64
> ProcEnviron:
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: firefox-3.0
> Uname: Linux 2.6.24-15-generic x86_64
>

Revision history for this message
peck (kcep) wrote :
Download full text (3.3 KiB)

OK, the newest version of flash plugin came out sometime last evening, I
installed and am still having the same problem.

On Wed, 9 Apr 2008, peck wrote:

> I have the most recent version of the flasshplugin installed. I even
> tried reinstalling it. I'll try again tomorrow in case the newest one
> isn't out yet.
>
> On Wed, 9 Apr 2008, John Vivirito wrote:
>
>> Please make sure you have the new flashplugin installed, it was released
>> to archives either late yesterday or today sometime. Please see if the
>> following bug is what you are seeing? ill add it here in a minute i
>> seemed to have lost it for a minute
>>
>> ** Changed in: firefox-3.0 (Ubuntu)
>> Assignee: (unassigned) => Mozilla Bugs (mozilla-bugs)
>>
>> --
>> Flash stops working in firefox on ubuntu 8.04
>> https://bugs.launchpad.net/bugs/214722
>> You received this bug notification because you are a direct subscriber
>> of the bug.
>>
>> Status in Source Package "firefox-3.0" in Ubuntu: Incomplete
>>
>> Bug description:
>> Binary package hint: firefox-3.0
>>
>> Ubuntu hardy 8.04 AMD 64
>>
>> firefox-3.0:
>> Installed: 3.0~b5+nobinonly-0ubuntu1
>> Candidate: 3.0~b5+nobinonly-0ubuntu1
>> Version table:
>> *** 3.0~b5+nobinonly-0ubuntu1 0
>> 500 http://us.archive.ubuntu.com hardy/main Packages
>> 100 /var/lib/dpkg/status
>>
>> Trying to listen to music at pandora.com or deezer.com
>>
>> After updating from beta 4 to beta 5 the flashplayer would quit working while listening to music at either pandora or deezer. After it locked up it would not work at all for any other websites. Restarting the browser allows the flash player to work again but only for about one or so song.
>>
>> ProblemType: Bug
>> Architecture: amd64
>> Date: Wed Apr 9 11:08:31 2008
>> DistroRelease: Ubuntu 8.04
>> Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu1
>> PackageArchitecture: amd64
>> ProcEnviron:
>> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
>> LANG=en_US.UTF-8
>> SHELL=/bin/bash
>> SourcePackage: firefox-3.0
>> Uname: Linux 2.6.24-15-generic x86_64
>>
>
> --
> Flash stops working in firefox on ubuntu 8.04
> https://bugs.launchpad.net/bugs/214722
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Source Package "firefox-3.0" in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox-3.0
>
> Ubuntu hardy 8.04 AMD 64
>
> firefox-3.0:
> Installed: 3.0~b5+nobinonly-0ubuntu1
> Candidate: 3.0~b5+nobinonly-0ubuntu1
> Version table:
> *** 3.0~b5+nobinonly-0ubuntu1 0
> 500 http://us.archive.ubuntu.com hardy/main Packages
> 100 /var/lib/dpkg/status
>
> Trying to listen to music at pandora.com or deezer.com
>
> After updating from beta 4 to beta 5 the flashplayer would quit working while listening to music at either pandora or deezer. After it locked up it would not work at all for any other websites. Restarting the browser allows the flash player to work again but only for about one or so song.
>
> ProblemType: Bug
> Architecture: amd64
> Date: Wed Apr 9 11:08:31 2008
> DistroRelease: Ubuntu 8.04
> Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu1
> PackageArchitecture: amd6...

Read more...

Revision history for this message
peck (kcep) wrote :

Also it does not appear to be Bug #196470.

Revision history for this message
John Vivirito (gnomefreak) wrote :

Please move libflashsupport.so out of the profile and see if that helps. assuming its in there.

Revision history for this message
peck (kcep) wrote :

That seems to have fixed it. Thanks.

On Thu, 10 Apr 2008, John Vivirito wrote:

> Please move libflashsupport.so out of the profile and see if that helps.
> assuming its in there.
>
> --
> Flash stops working in firefox on ubuntu 8.04
> https://bugs.launchpad.net/bugs/214722
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Source Package "firefox-3.0" in Ubuntu: Incomplete
>
> Bug description:
> Binary package hint: firefox-3.0
>
> Ubuntu hardy 8.04 AMD 64
>
> firefox-3.0:
> Installed: 3.0~b5+nobinonly-0ubuntu1
> Candidate: 3.0~b5+nobinonly-0ubuntu1
> Version table:
> *** 3.0~b5+nobinonly-0ubuntu1 0
> 500 http://us.archive.ubuntu.com hardy/main Packages
> 100 /var/lib/dpkg/status
>
> Trying to listen to music at pandora.com or deezer.com
>
> After updating from beta 4 to beta 5 the flashplayer would quit working while listening to music at either pandora or deezer. After it locked up it would not work at all for any other websites. Restarting the browser allows the flash player to work again but only for about one or so song.
>
> ProblemType: Bug
> Architecture: amd64
> Date: Wed Apr 9 11:08:31 2008
> DistroRelease: Ubuntu 8.04
> Package: firefox-3.0 3.0~b5+nobinonly-0ubuntu1
> PackageArchitecture: amd64
> ProcEnviron:
> PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> SourcePackage: firefox-3.0
> Uname: Linux 2.6.24-15-generic x86_64
>

Revision history for this message
Brian Smith (jebrsmith-deactivatedaccount) wrote :

I had this same problem... particularly with pandora too! Luckily it is now SOLVED for me, maybe i can help anyone else with this problem....

It seems to be the flash plug-in that I allowed Firefox to install for me... I think it was called gnash or something....

1. Open Synaptic...
2. Sear "flash"...
3. Find the few entries with the words gnash in the title, and completely remove them... (gnash, gnash-common, gnash-cyngal, gnash-tools)
4. Wa-laa!
5. If you are still having trouble install, "flashplugin-nonfree"

Revision history for this message
redocpot (a-launchpaddotnet-hacksr-us) wrote :

I don't have any of the gnash packages installed, and I still have the problem.

This is frustrating. Is there any way to enable some debugging messages, or to see what's going on?

Revision history for this message
foouser (fisher-nathaniel) wrote :

I'm not convinced this is a Ubuntu bug. I'm running ubuntu 7.10 at home, and I have no issue with flash player or pandora. I can upgrade flash player it later and see if things break. If that does not break it I can dist upgrade to 8.04.

I have a laptop running fedora core 8 for work(Yes, I know I don't like it.) with firefox 2, and flash 9.0.124 with this exact problem. So far the only things in common between our two bug reports are flash and pandora.

Not sure if that helps, but I would suggest that flash 9 is the issue, not the ubuntu implementation of the package.

Revision history for this message
John Vivirito (gnomefreak) wrote :

redocpot, please run locate libflashsupport.so and remove it if its there also run locate swfdec and remove it and see if it helps

Revision history for this message
gajanan (gajanan-khandake-hotmail) wrote :

Hi,
On my ubuntu 8.04 the flash player was not working with firefox 3.01
O just followed following instruction to make it working.
1) I ran following command in terminal
    sudo apt-get autoremove firefox. (it din't removed the firefox)
2) i followed the instructions given by "Brian Smith" i will just write them down again.
    1) open synaptic package Manager
    2) search for the packages which starts with 'gnash', found that only two package were installed on my system those are.
         -gnash
         -gnash-common
marked them to remove completely and applied the decision.
3) then I opened Firefox, visited you tube. found that flash player has started to work.
Thank "Brain Smith" your instructions helped me lot.

Revision history for this message
Terry 'Mongoose' Hendrix (mongooseichiban) wrote :

I also had to install some libraries from 32bit packages into my /usr/lib32 and symlink these to get ldd for libflashplugin.so resolve. This is a major stumbling block for x86_64 users often. You can get 32bit packages from the Ubuntu package page. Package maintainers should fix this for lib32!

libnss3
libssl3
libnspr
libplc4
libplds4

On top of that I had a flashblocker that wasn't properly removed in my mozilla profile, so I had to remove it from chrome manually. A good test for that is to try running flash with a fresh mozilla profile like for a new user -- then diff the profile directories ( ~/.mozilla/firefox/ ).

Revision history for this message
Brad Templeton (launch-pad) wrote :

There is libflashsupport.so in both /usr/lib and /usr/lib32 (owned by libflashsupport and ia32-libs packages). Should both be removed? This bug has been with us now through several releases, and is pretty frustrating. Is it fixed in Intrepid?

Revision history for this message
bitsun (liubin1983) wrote :

I just figured everything out myself.

I used 7.10 before, and installed the non-free flash plugin and it all worked fine. After I updated to 8.04 it all stopped working like peck described. Installing the newest official adobe flash player did not help either. And I did not have gnash or libflashsupport.so installed.

Two solutions:
Solution1:
1,Installed the newest adobe flash plugin, find the file /usr/lib/adobe-flashplugin/libflashplayer.so, make it executable, if it is not
2. locate these files libnss3.so, libssl3.so,libsmime3.so, libplds4.so, libplc4.so, libnspr4.so.(usually they are in /usr/lib). Attention, you may have already libnss3.so.1d, libssl3.so.1d, libsmime3.so.0d, libplds4.so.0d, libplc4.so.0d, libnspr4.so.od. However libflashplayer.so strangely demands libnss3.so
So to make the corresponding link, in my ubuntu 8.04 i did the following:

ln /usr/lib/libplds4.so.0d /usr/lib/libplds4.so
 ln /usr/lib/libplc4.so.0d /usr/lib/libplc4.so
 ln /usr/lib/libnspr4.so.0d /usr/lib/libnspr4.so
 ln /usr/lib/libnss3.so.1d /usr/lib/libnss3.so
ln /usr/lib/libssl3.so.1d /usr/lib/libssl3.so
ln /usr/lib/libsmime3.so.0d /usr/lib/libsmime3.so

After these steps, it should work

Solution 2,
1, if you do not want to bother yourself to these lib files tweak, download a binary from firefox website, extract them to a folder of your choice.
2, follow the first step in solution 1
3, start the firefox in the extracted folder and it should work

To redocpot :
To debug what is going on, start firefox from the shell, it will give you some hints to what went wrong.
I found out these lib file dependencies via this method.

cheers

Revision history for this message
LiamOR (lrooney) wrote :

13.12.2009 and i have downloaded swfdec and Gnash and adobe flashplayer 10 but no bbc or deezer. I know000000 about computers please help

Revision history for this message
dino99 (9d9) wrote :

This is no more a supported version

Changed in firefox-3.0 (Ubuntu):
status: Incomplete → Invalid
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