[Acer Aspire 5720z] ACPI fan control problem

Bug #209837 reported by Andras Jakatics
16
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

 Hello! I bought an Acer Aspire 5720z laptop a half year ago. First I had 7.10, since february Hardy beta. Unfortunately I have the same ACPI problem with both versions: When I turn on the computer, the fan goes with full speed. After Ubuntu starts to boot, the fan stops suddenly. Usually the cpu overheats after about 30min and the bios turns the pc off. After turning it immediately on, and booting ubuntu, The fan speed goes up to max, but stays on the maximum forever.

 I changed my bios, but the it haven't solve this problem. Then I started to analyze acpi and found an interesting thing: Acpi gets only statically cpu-temp message by the booting. When I start the pc it shows usually 40 C, but if I see the 'sensors' application, I can see that the real temperature goes upper and upper 50-60-70-80.... C and then the turning off by bios. ACPI shows always 40, so as it seems to be low, it won't ever start the fan. After the immediate restarting ACPI shows 70 C and it runs the cpufan on fullspeed. when I look at the sensors data, I can see, that the real cputemp comes down to 25-35C. I can also see cpu speed-step working well, only this fan is the problem for me. I would be very happy if anyone knew the answer for this problem, and naturally I can help you with more infos, if you need. Thanx!!

Revision history for this message
Sur Demir (surdemir) wrote :

I have an Acer Aspire 5715z (T2330 processor, BIOS v1.34) running Hardy Heron that never stops its fan.
The fan starts spinning when temp. exceeds 45C, and it gradually decreases, however acpi -t reading does not go lower than 35C. sensors (from lm_sensors) readings go as low as 5C per core! and the fan is still spinning.
Please advise of some solution, otherwise this fan won't last long.
(and I don't know about the implications of running CPU at 5C!)

Revision history for this message
Sur Demir (surdemir) wrote :

> I have an Acer Aspire 5715z (T2330 processor, BIOS v1.34) running Hardy Heron that never stops its fan.

I downgraded the BIOS to some previous version. Things look normal now (temp. stabilized @45-50C, fan regularly turns on/off).
Sorry for the noise.

Revision history for this message
mud4d0 (mmudado) wrote :

Same Laptop (Acer Aspire 5720z) and same problem. Using Ubuntu 8.10 64 bits and kernel 2.6.27-9-generic. Now trying to update to 2.6.27.11 and see if this is solved out. Any clues?

Revision history for this message
mud4d0 (mmudado) wrote :

Kernel 2.6.27.11 doesn't solve the problem. This bug is critical and may generate hardware problems (cpu and fan).

Revision history for this message
mud4d0 (mmudado) wrote :

I realized that, when monitoring the real cpu temp. with gkrell and lm-sensors, when it gets to 75 C, if you restart the system there is a great chance for the fan to start working again (and then it never stops - acpi -t shows 70 C)

Revision history for this message
mud4d0 (mmudado) wrote :

Just correcting : acpi -t shows 75 C and it does not change

Revision history for this message
mud4d0 (mmudado) wrote :

SOLVED. Just upgraded the bios of my Acer Aspire 5720z from 1.19 to 1.42. Fans now work normally (acpi recognizes cpu temp variations).

Revision history for this message
ceg (ceg) wrote :

closing as it was a bios issue

Changed in acpi (Ubuntu):
status: New → Invalid
penalvch (penalvch)
no longer affects: acpi (Ubuntu)
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Revision history for this message
penalvch (penalvch) wrote :

Andras Jakatics, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a terminal, as it will automatically gather and attach updated debug information to this report:

apport-collect -p linux REPLACE-WITH-BUG-NUMBER

If reproducible, could you also please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc7

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

Changed in linux (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
affects: acpi → linux (Ubuntu)
Changed in linux (Ubuntu):
status: New → Incomplete
importance: Undecided → Medium
summary: - ACPI fan control problem by ACER
+ [Acer Aspire 5720z] ACPI fan control problem
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Dept.Técnico (Extreme Micro S.L.) (tecnicos-extreme-micro) wrote :

This bug is still present on recent kernels on ubuntu vivid.

I had to update aspire 5720z bios to 1.45 to solve the problem

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