Ubuntu
apport package

apport does not write .upload file in case of Automatic send

Bug #2065290 reported by Ravi Kant Sharma

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6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
apport (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

In the gnome-control-center Diagnostics settings, set the `Send error reports to Canonical` to Automatic. Then generate a crash (eg. divide-by-zero from chaos-marmosets package), the .upload file is missing, hence whoopise does not send the error to the error tracker.
I observed this on Jammy and Noble.

See original description
Benjamin Drung (bdrung)
description: updated
Revision history for this message
Benjamin Drung (bdrung) wrote :

I cannot reproduce this behaviour. I set `Send error reports to Canonical` to `Automatic` and it worked on my noble laptop:
```
$ ls /var/crash/ -1
_usr_bin_divide-by-zero.1000.crash
_usr_bin_divide-by-zero.1000.upload
_usr_bin_divide-by-zero.1000.uploaded
```

Can you share the journal log during your tests?

Changed in apport (Ubuntu):
status: New → Incomplete
Revision history for this message
Ravi Kant Sharma (ravi-sharma) wrote :

/var/log/apport.log

INFO: apport (pid 7294) 2024-05-09 15:03:38,303: called for pid 7293, signal 4, core limit 0, dump mode 1
INFO: apport (pid 7294) 2024-05-09 15:03:39,307: executable: /usr/bin/divide-by-zero (command line "divide-by-zero")
INFO: apport (pid 7294) 2024-05-09 15:03:39,614: wrote report /var/crash/_usr_bin_divide-by-zero.1000.crash

journalctl -f

May 09 15:07:16 e-Standard-PC-Q35-ICH9-2009 kernel: traps: divide-by-zero[7423] trap invalid opcode ip:5abec08661a0 sp:7ffc67e45f78 error:0 in divide-by-zero[5abec0866000+1000]
May 09 15:07:17 e-Standard-PC-Q35-ICH9-2009 systemd[1145]: update-notifier-crash.service - Notification regarding a crash report was skipped because of an unmet condition check (ConditionPathExists=!/var/lib/apport/autoreport).
May 09 15:07:17 e-Standard-PC-Q35-ICH9-2009 systemd[1]: Started whoopsie.service - crash report submission.
May 09 15:07:17 e-Standard-PC-Q35-ICH9-2009 whoopsie[7432]: [15:07:17] Using lock path: /var/lock/whoopsie/lock
May 09 15:07:17 e-Standard-PC-Q35-ICH9-2009 systemd[1]: whoopsie.service: Deactivated successfully.
May 09 15:07:17 e-Standard-PC-Q35-ICH9-2009 systemd[1145]: update-notifier-crash.service - Notification regarding a crash report was skipped because of an unmet condition check (ConditionPathExists=!/var/lib/apport/autoreport).
May 09 15:07:17 e-Standard-PC-Q35-ICH9-2009 systemd[1]: Started whoopsie.service - crash report submission.
May 09 15:07:17 e-Standard-PC-Q35-ICH9-2009 whoopsie[7445]: [15:07:17] Using lock path: /var/lock/whoopsie/lock
May 09 15:07:17 e-Standard-PC-Q35-ICH9-2009 systemd[1]: whoopsie.service: Deactivated successfully.

/var/lib/apport/autoreport exists.

description: updated
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