[HP Compaq dc5800 Small Form Factor, Analog Devices AD1884, Black Headphone Out, Front] No sound at all

Bug #2064774 reported by Will
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
alsa-driver (Ubuntu)
New
Undecided
Unassigned

Bug Description

I made some modest security configurations yesterday, and today, less than 24 hours later, I have no sound. I've conducted the relevant checks, but I can't pinpoint the fault. I ruled out hardware issues since I started the computer with Windows 11 and had no problems playing sounds.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.5.0-28.29~22.04.1-generic 6.5.13
Uname: Linux 6.5.0-28-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: will 4294 F.... pulseaudio
 /dev/snd/controlC0: will 4294 F.... pulseaudio
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Fri May 3 17:33:53 2024
InstallationDate: Installed on 2024-03-20 (43 days ago)
InstallationMedia: Ubuntu 22.04.4 LTS "Jammy Jellyfish" - Release amd64 (20240220)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:Intel failed
Symptom_Card: Built-in Audio - HDA Intel
Symptom_DevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: will 4294 F.... pulseaudio
 /dev/snd/controlC0: will 4294 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Front
Symptom_Type: No sound at all
Title: [HP Compaq dc5800 Small Form Factor, Analog Devices AD1884, Black Headphone Out, Front] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/26/2015
dmi.bios.release: 1.60
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 786F2 v01.60
dmi.board.asset.tag: MXJ9190BB5
dmi.board.name: 2820h
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: MXJ9190BB5
dmi.chassis.type: 4
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr786F2v01.60:bd10/26/2015:br1.60:svnHewlett-Packard:pnHPCompaqdc5800SmallFormFactor:pvr:rvnHewlett-Packard:rn2820h:rvr:cvnHewlett-Packard:ct4:cvr:skuNY275LA#ABM:
dmi.product.family: 103C_53307F
dmi.product.name: HP Compaq dc5800 Small Form Factor
dmi.product.sku: NY275LA#ABM
dmi.sys.vendor: Hewlett-Packard

Revision history for this message
Will (benkyoo-20-24) wrote :
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