File manager hang up

[Casio]

I was doing a large backup of files from an SSD drive to a external USB drive using rsync running in a terminal window.
I then opened up a new file manager window and then (i think) I clicked on the same SSD drive (that was being copied) to get its properties (I wanted to see how much disk space was used up).

I then got a dialog popup on the screen (I have a screenshot of this attached) saying the following ....

"There was an error while getting the sharing information"
Failed to execute child process "net" (No such file or directory)

At this point all the file manager windows were unresponsive. They could not be closed, but I think they could be moved and they could come to foreground etc.

In the end I had to crash power off my laptop. I took me 4 hours to chkdsk\recover file systems on both my external USB hard drives and the SSD as well (done using Win10 because they were all NTFS drives).

Also as an aside (this is probably another bug)... every so often a file manager window will freeze on its righthand side. You can click on various drives on the lefthand side but it never updates the righthand side to show the file\folders on that clicked drive. I end up closing the filemanager window and opening up a new one.

[Ubuntu Foundations Team Bug Bot (crichton)]

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[Sebastien Bacher (seb128)]

Thank you for your bug report. Could you attach the journalctl log from that session (you can use the '-<n>' parameter to get the log from <n> restarts ago

It's a bit unclear in the description was only the filemanager not usable or also the rest of the session?

[Casio (casiobearing)]

Hi,
Sorry, although a technical expert my specific Linux knowledge is pretty rusty as I've only just moved to using it full time on a desktop from Windows 11.
Once that error message appeared on screen I couldn't get rid of it, nor the filemanager window that caused it. The launcher in the bottom right corner of the screen worked and so did the bottom left filemanager icon because I launched a 2nd new filemanager window but that too was non functional immediately and unable to close as well. At that point I had to crash power down the laptop as there wasn't much else I could do as even the power off option in the top right corner of the screen didn't power off the system.
I could physically feel both USB hard drives heads were flapping away but that may have been normal idle operation, or it may have been the rsync still trying to copy files across (but since filemanager was stuffed I wasn't sure if it was causing file system problems or not (hence the decision to crash power down anyway). I don't know what journalctl is so i'll do a bit of reading up on that next.

[Casio (casiobearing)]

Attached JournalCtl log dump - I managed to find an area of interest.
My USB hard drive was a Windows NTFS formatted one that I was rsyncing data to.

oh I found this whilst browsing the internet so I'm not the only one who has seen it...
https://askubuntu.com/questions/1445880/error-saying-there-was-an-error-while-getting-the-sharing-information-after-in

Regards