No sound, stutters and clicks after upgrade to 24.04

[El jinete sin cabeza]

After upgrading from Ubuntu 23.10 to 24.04, it does not work on the computer.

Work with:
1) Bluetooth
2) Jack 3.5

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: pipewire 1.0.5-1
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
ApportVersion: 2.28.1-0ubuntu2
Architecture: amd64
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Mon Apr 22 15:52:58 2024
InstallationDate: Installed on 2024-03-25 (28 days ago)
InstallationMedia: Ubuntu Legacy 23.10 "Mantic Minotaur" - Release amd64 (20231010)
SourcePackage: pipewire
UpgradeStatus: Upgraded to noble on 2024-04-21 (1 days ago)

[Daniel van Vugt (vanvugt)]

Please run:

  alsa-info

and attach the text file it creates.

[Fred Vkigg (fvkigg)]

Problem lies in the Intel kernel driver 'snd_soc_avs' which is becoming active but fail to support the HDA sound hardware correctly.

Workaround is to blacklist 'snd_soc_avs'.

Problem is well know and seems to be already in Kernel 6.7. See for example https://bbs.archlinux.org/viewtopic.php?id=294655

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Fred Vkigg (fvkigg)]

alsa-info from a Dell Precision 5520

[Fred Vkigg (fvkigg)]

Bug occurs with released 24.04 where the kernel is 6.8.0-31-generic

Strangely the live version of 24.04 booted on same machine form the released desktop ISO image does NOT have the problem with the same kernel version.

The Precision 5520 had hybrid graphics with both integrated Intel (HD P630) and discrete Nvidia (GM197GLM) processors.

The live system is using the 'nouveau' driver for the Nvidia graphics. I suspect the problem is being indirectly caused by the Nvidia drivers HDMI HD Audio support combined with the Intel AVS audio driver

[Fred Vkigg (fvkigg)]

Strangely changing the installed system to use the 'nouveau' Nvidia driver does NOT fix the problem.

If it help I can try a fresh 24.04 install without initially installing the propitiatory Nvidia driver.

[Majal (majalmirasol)]

I'm on System76 (gaze16) with Nvidia card, on a clean 24.04 install (not upgrade). I can confirm that there is sound during installation running via live USB drive. But the installed system has no sound.

[Martin Vysny (vyzivus)]

Blacklisting snd_soc_avs. (i.e. add this line: blacklist snd_soc_avs to /etc/modprobe.d/blacklist.conf) fixing the problem for me.

[Eugene San (eugenesan)]

In addition, if the sound does work (on intel-hda Sunrise Point-LP HD Audio) it stutters badly and under heavy load sound quits working completely.

To fix 'alsa force-reload' or reboot are required.

Blacklisting snd_soc_avs seems to work for now and time will tell since the issue usually appears after some time and heavy io/cpu loads.