Cisco Anyconnect Secure Mobility Client cannot connect to internet

[Robert Farley]

I use sudo apt-get update and sudo apt-get upgrade at the end of every day to keep Ubuntu 22.04 LTS on my computer up to date. On April 18 after I did this, the Cisco Anyconnect Secure Mobility Client that I have used for years to connect to a university research computer cluster through a secure VPN failed to make a connection to the internet. The error message is "The service provider in your current location is restricting access to the internet. You need to log on with the service provider before you can establish a VPN session. You can try this by visiting any website with your browser."

The problem is not with my service provider since I am able to establish the VPN connection using an iMac and a Dell computer running Windows 11 from the same location. Daily updates and upgrades to Ubuntu have not resolved the problem. I would greatly appreciate some help resolving this problem since establishing a secure VPN is essential for me to use the university cluster remotely.

Thank you.

Robert Farley

[Shane M. Pelletier (shanepelletier)]

Hello,

This project is only for issues with the Ubuntu One Single Sign-On service, and the problem you describe does not seem to be directly with the sign-on service. Further, the problem you describe may not be a bug but may be a support request, so here are some pointers for the correct places to get help:

If you need help with general Ubuntu issues you have two main choices.

The first is to rely on free support provided by the Ubuntu community. For this please visit https://www.ubuntu.com/support/community-support or post your questions directly in http://askubuntu.com/ or https://ubuntuforums.org/.

The second if you're looking for commercial-grade support, is to check out Canonical's support offerings for Ubuntu at https://www.ubuntu.com/support.

I hope this helps you find a solution to your issue.

Regards,

- Shane