The display keeps freezing. Sometime mouse keeps freezing. Sometime after a sleep, when the laptop wake ups, the display not working or it remain blank. again I have to restart it. It is very annoying as your workspace i.e. all the opened apps got deleted. Again you have to restart. It hampers the work. I am using NVIDIA driver 535 (tested) display driver, which is recommended. I have gtx 1650 graphics. Ryzen 5 4000 series processor.
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-26.26-generic 6.5.13
Uname: Linux 6.5.0-26-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
.proc.driver.nvidia.capabilities.gpu0: Error: path was not a regular file.
.proc.driver.nvidia.capabilities.mig: Error: path was not a regular file.
.proc.driver.nvidia.gpus.0000.01.00.0: Error: path was not a regular file.
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.suspend: suspend hibernate resume
.proc.driver.nvidia.suspend_depth: default modeset uvm
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 535.161.07 Sat Feb 17 22:55:48 UTC 2024
GCC version:
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Mon Mar 25 09:29:55 2024
DistUpgraded: 2024-01-13 13:01:05,362 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: I don't know
GraphicsCard:
NVIDIA Corporation TU117M [10de:1f99] (rev a1) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] TU117M [1025:1447]
Advanced Micro Devices, Inc. [AMD/ATI] Renoir [1002:1636] (rev c7) (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Renoir [1025:1455]
InstallationDate: Installed on 2023-08-30 (208 days ago)
InstallationMedia: Ubuntu 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230223)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=en_IN
LANGUAGE=en_IN:en
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-26-generic root=UUID=33f81450-d6fa-4803-aba2-9ddca9a4a12a ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to mantic on 2024-01-13 (72 days ago)
dmi.bios.date: 02/04/2021
dmi.bios.release: 1.4
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.04
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Stonic_RNS
dmi.board.vendor: RO
dmi.board.version: V1.04
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.04
dmi.ec.firmware.release: 1.2
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.04:bd02/04/2021:br1.4:efr1.2:svnAcer:pnNitroAN515-44:pvrV1.04:rvnRO:rnStonic_RNS:rvrV1.04:cvnAcer:ct10:cvrV1.04:sku0000000000000000:
dmi.product.family: Nitro 5
dmi.product.name: Nitro AN515-44
dmi.product.sku: 0000000000000000
dmi.product.version: V1.04
dmi.sys.vendor: Acer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1
Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:
1. Run these commands:
journalctl -b0 > journal.txt
journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.
2. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.
3. If step 2 failed then look at https:/
Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.