package firefox 1:1snap1-0ubuntu2 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1

[Nathan Breazeale]

I don't have FireFox installed on my system anymore, but this error was returned when upgrading from 22.04 LTS to 23.10.

ProblemType: Package
DistroRelease: Ubuntu 23.10
Package: firefox 1:1snap1-0ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-21.21~22.04.1-generic 6.5.8
Uname: Linux 6.5.0-21-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
CasperMD5CheckResult: pass
Date: Wed Mar 6 18:26:20 2024
ErrorMessage: new firefox package pre-installation script subprocess returned error exit status 1
InstallationDate: Installed on 2024-01-22 (44 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
Python3Details: /usr/bin/python3.11, Python 3.11.6, python3-minimal, 3.11.4-5
PythonDetails: N/A
RebootRequiredPkgs: Error: path contained symlinks.
RelatedPackageVersions:
 dpkg 1.22.0ubuntu1
 apt 2.7.3
SourcePackage: firefox
Title: package firefox 1:1snap1-0ubuntu2 failed to install/upgrade: new firefox package pre-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to mantic on 2024-03-07 (0 days ago)

[Amin Bandali (bandali)]

Hello,

Looking at DpkgTerminalLog.txt, I believe the failure here was when the firefox deb helper tried to install the firefox snap, and failed when trying to connect to the snap store. Unfortunately there may not be much we can do here except suggest trying with a different network connectivity setup that might help the connection to the snap store succeed.

[Amin Bandali (bandali)]

Actually I believe this may be a duplicate of LP: #2043820 so I'll mark it as such.