Installer frozen, stuck at 100% CPU every time I enter 'Your name'

Bug #2056169 reported by Daniel van Vugt
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubuntu-desktop-installer
Won't Fix
High
Unassigned
ubuntu-desktop-provision
Fix Released
High
Unassigned

Bug Description

What happened?
On a Surface Laptop 4, every single time I try to install Ubuntu 23.10(.1) it freezes while I type my full name under 'Your name'.

The ubuntu_desktop_installer process is stuck at 100% CPU. It seems to be both the primary thread and the io.flutter.ui thread that are both using 100% CPU.

What was expected?
I can install Ubuntu.

Steps to reproduce
Boot Ubuntu 23.10 from USB. Seems every install option I try results in the same bug and the only common factor is the laptop (Surface Laptop 4).

Workaround
Fill in "Your computer's name" before "Your name".

Originally reported in https://github.com/canonical/ubuntu-desktop-installer/issues/2392

Tags: mantic noble
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Bug 2056167 might be the cause here, if it's a buffer overrun of some sort from the bogus default hostname.

description: updated
Changed in ubuntu-desktop-installer:
status: New → Confirmed
Changed in ubuntu-desktop-provision:
importance: Undecided → High
status: New → Confirmed
Revision history for this message
Dan Bungert (dbungert) wrote :

The install starts in the background after you confirm the storage choices. Looks like Flutter is also be busy, but there is some competition for resources.

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Verified fixed in 20240408, but it might just be the fix for bug 2056167 having worked around it.

Changed in ubuntu-desktop-provision:
status: Confirmed → Fix Released
Changed in ubuntu-desktop-installer:
status: Confirmed → Won't Fix
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