T14s Gen4 Intel under 23.10 started freezing / locking up hard

[Christopher Barrington-Leigh]

Everything's been great for a couple of months on this new machine

Yesterday or the day before it started locking up hard, spontaneously, without high load.
X11 freezes. Keyboard is unresponsive. Sound still worked for a while once.

Other context:
I accept OS updates when they arrive. Recently it's been telling me to do firmware updates, too.

It's happening frequently enough that it's not safe for me to do anything much on the computer.
I normally use this machine ~14 hours per day.

ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-15.15-generic 6.5.3
Uname: Linux 6.5.0-15-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Thu Jan 25 19:40:13 2024
DistUpgraded: 2024-01-14 20:35:02,530 DEBUG Running PostInstallScript: '/usr/lib/ubuntu-advantage/upgrade_lts_contract.py'
DistroCodename: mantic
DistroVariant: ubuntu
DkmsStatus:
 virtualbox/7.0.12, 6.5.0-14-generic, x86_64: installed
 virtualbox/7.0.12, 6.5.0-15-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes, if not too technical
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Within the last few days
GraphicsCard:
 Intel Corporation Raptor Lake-P [Iris Xe Graphics] [8086:a7a1] (rev 04) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Raptor Lake-P [Iris Xe Graphics] [17aa:230b]
InstallationDate: Installed on 2022-09-02 (510 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-15-generic root=UUID=ebdb1e4f-ba82-441f-bc71-f4507cc97f9d ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to mantic on 2024-01-15 (11 days ago)
dmi.bios.date: 10/30/2023
dmi.bios.release: 1.11
dmi.bios.vendor: LENOVO
dmi.bios.version: N3PET20W (1.11 )
dmi.board.asset.tag: Not Available
dmi.board.name: 21F6CTO1WW
dmi.board.vendor: LENOVO
dmi.board.version: SDK0T76530 WIN
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.8
dmi.modalias: dmi:bvnLENOVO:bvrN3PET20W(1.11):bd10/30/2023:br1.11:efr1.8:svnLENOVO:pn21F6CTO1WW:pvrThinkPadT14sGen4:rvnLENOVO:rn21F6CTO1WW:rvrSDK0T76530WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_21F6_BU_Think_FM_ThinkPadT14sGen4:
dmi.product.family: ThinkPad T14s Gen 4
dmi.product.name: 21F6CTO1WW
dmi.product.sku: LENOVO_MT_21F6_BU_Think_FM_ThinkPad T14s Gen 4
dmi.product.version: ThinkPad T14s Gen 4
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

[Christopher Barrington-Leigh (cpbl)]

The last crash before I reported this was just before hard-rebooting around time 2024-01-25 19:30

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It sounds like some part of the system has crashed. To help us find the cause of the crash please follow these steps:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.

[Launchpad Janitor (janitor)]

[Expired for Ubuntu because there has been no activity for 60 days.]